A BT Group Case Study: Finance Transformation – Regional or Global SSC

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A BT Group Case Study: Finance Transformation – Regional or Global SSC
Ralph Geertsema Head of Finance Systems EMEA BT Group plc, London

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A BT Group Case Study: Finance Transformation – Regional or Global SSC

  1. 1. A BT Group Case Study:Finance Transformation – Regional or Global SSC Ralph Geertsema Head of Finance Systems EMEA BT Group plc, London
  2. 2. BT Group: Our Company• Operating in 170+ countries• 100,000+ employees• $29.4bn revenue (FY 07/08)• Principal activities: – Networked IT services – Local, national & international telecommunication services – Broadband and internet services – Converged fixed /mobile solutions & services• Headquartered in London/U.K.
  3. 3. Our Finance Organisation • UK + CZ/HU + India + Brazil • UK + India • 700+ FTE Finance • 60+ FTE Systems* Specialist Global Centres of Transaction Excellence Processing BT (UK) SSC* Finance• UK + India Decision Business Insight• 400+ FTE Support (UK) SSC* * Part of Reporting, Planning & Analysis division
  4. 4. Finance Transformation Enablers SSO Outsourcing TechnologyUnderpinned by common systems & standard processes Driving Finance Efficiency and Effectiveness
  5. 5. SSO & Outsourcing: The Changing Mix% Total FTE 100% 90% 80% 70% 60% Non-SSC insourced SSC 50% outsourced SSC 40% 30% 20% 10% 0% 2002 2005 2008 2011 BT has built a Shared Services Organisation over time, increasing its partnerships with Third Party BPO’s. in the last 3 years we have build out our in sourced SSC presence
  6. 6. SSO & Outsourcing: The Changing Mix• Flexibility regarding • Process strength scope • Discipline• Control over resources • Clear cost of incremental• Reduced control activities overhead Insourced Outsourced Regional Global• Proximity to Customer• Cultural intimacy • Scale• Flexibility • Access to Capacity• Focus on customer • Low Cost environment deliverables
  7. 7. Core quality quadrants
  8. 8. Core quality quadrants – Outsourced GlobalCore quality Pitfall + - - +Allergy Challenge
  9. 9. Core quality quadrants – Insourced RegionalCore quality Pitfall + - - +Allergy Challenge

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