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The User Experience Group: Making I.T. Easier
 

The User Experience Group: Making I.T. Easier

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User Experience still needs an evangelist to promote its benefits and process. This slideshow is a tool we use at conferences to educate I.T. professionals as to how the human-centered process informs ...

User Experience still needs an evangelist to promote its benefits and process. This slideshow is a tool we use at conferences to educate I.T. professionals as to how the human-centered process informs design.

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    The User Experience Group: Making I.T. Easier The User Experience Group: Making I.T. Easier Presentation Transcript

    • User
Experience
Group
 (UXG)
 Making
IT
Easier

    • What the UXG does We
assist
IT
teams
 in
the
design,
 development,
and
 evalua@on
of
 computer
systems
 to
help
improve
the
 overall
usability
of
 their
products.

    • What is Usability? If
a
product
is
usable,
 then
you
can:
  Find
what
you
 need.


  Understand
 what
you
find.


  Act
on
that
 understanding.

    • Benefits of Usability •  Increased
customer
 sa@sfac@on
 •  Increased
user
 acceptance
 •  Increased
 produc@vity
 •  Improved
 percep@on
of
the
 site,
brand,
or
 organiza@on

    • More Benefits of Usability •  Decreased
user
 errors
 •  Decreased
training
 and
support
costs
 •  Reduced
 development
and
 maintenance
costs

    • Services We Offer Expert Review Our
consultants
 examine
the
system
 or
prototype
and
 comment
in
detail
on
 its
adherence
to
the
 principles
of
good
 design.

    • Services We Offer Information Architecture Organiza@on,
labeling,
and
 naviga@on
of
computer
 systems
are
reviewed
the
 by
the
consultants
and
 recommenda@ons
for
 improvement
are
made.

    • Services We Offer Heuristic Evaluation The
systema@c
evalua@on
 of
the
interface
and
its
 compliance
with
 recognized
usability
 principles
(the
 "heuris@cs").

    • Services
We
Offer
 Design Critique Stakeholders
are
 brought
together
with
 the
UXG
team
to
review
 selected
interface
 designs
in
order
to
gain
 feedback,
discuss
 issues,
and
make
 recommenda@ons
to
 the
designs.

    • Services
We
Offer
 Interface Prototypes and Mockups Based
on
project‐specific
 requirements,
a
set
of
 visual
representa@ons
 are
created
to
clarify
 design
ideas
and
to
serve
 as
a
blueprint
for
the
 actual
system.

    • Services We Offer User Testing User
tes@ng
involves
 observing
people
using
 system
to
complete
a
 set
of
representa@ve
 tasks.
Sessions
are
 analyzed
for
usability
 issues,
and
sugges@ons
 for
improvements
and
 changes
are
made.

    • What Happens During A User Test?
    • Usability
consultants
 first
meet
with
clients
 to
discuss
the
project.

    • The
client
and
the
 usability
 consultants
agree
 upon
tasks
the
user
 is
to
perform.

    • Users
are
recruited
 through
the
website
or
 at
events.

    • Users
come
to
the
 Usability
Lab
(at
 Wrubel
Compu@ng
 Center)

    • Users
sign
a
 consent
form
and
 are
told
the
 protocol
for
the
 tests

    • Users
are
guided
by
 a
facilitator
as
they
 perform
given
tasks

    • The
client
and
a
 notetaker
observe
 the
user
performing
 tasks.

    • AWer
the
user
 completes
tasks,
 the
facilitator
 conducts
an
 interview
with
the
 user.

    • When
the
interview
 is
over,
the
user
 receives
small
 compensa@on
(if
 client
desires)

    • Usability
consultants
analyze
data
and
 create
a
report.

    • Client
receives
 completed
report

    • For
more
informa@on,
please
contact
us
at:
 812‐855‐4499
 usable@indiana.edu
 h_p://www.indiana.edu/~usable