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Es2002 ipc aug2012online Es2002 ipc aug2012online Presentation Transcript

  • © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • Interpersonal communication is: communication which establishes, affirms and/or negotiates relations between two or more people usually perceived as always oral in form, but written forms also help ‘manage’ interpersonal relations © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 1. ASSERTING 2. RECEIVING CRITICISM 3. RESOLVING CONFLICTS© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • PART I ASSERTING© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  at the heart of interpersonal communication refers to the manner by which you make explicit what you think about or want from another person acknowledges your rights as an individual and the rights of other people © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  GIVING FEEDBACK LISTENING MAKING REQUESTS AND GIVING DIRECTIVES© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • Deliver your feedback clearly and appropriately:  What is your feedback about? (Content)  How will you deliver it? (Delivery)© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  Describe the problem in a non-judgmental way. Criticize the action or item, not the person. Focus on what needs to be done. Be specific and concrete. Always be constructive. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  Check your facts.  Do not embarrass.  If appropriate, accept partial responsibility for the problem.  Respect the other person’s right to respond.   Feedforward.© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  an assertion strategy  silence or a pause is a form of assertion© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • Two specific strategies in attentive listening: Paraphrasing – shows your desire to understand others Affirming – signals or implies respect for others’ ideas and turn to speak © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  These are important assertion strategies – you ask others to do something for you You are likely to need to do these in the workplace regardless of your position and status respect for others’ ideas and turn to speak © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • PART II RECEIVING CRITICISM© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • TWO STRATEGIES:  Agree to the criticism  Seek for more information© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  Ask for specific examples. Describe a situation and ask whether it illustrates the problem. Paraphrase the criticism to focus on an outcome. Ask how you can improve. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  PART III  RESOLVING CONFLICTS© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  Act promptly. Begin by citing areas on which you agree. Schedule a meeting. Listen attentively. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  •  Focus on the problem, not the person. Brainstorm solutions. Formalize the solution. Implement the solution and set a date for follow-up. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • Three interpersonal functions of communication1. ASSERTING2. RECEIVING CRITICISM3. RESOLVING CONFLICTS © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • Does culture matter in Interpersonal communication?© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • In interpersonal communication, the key term is respect : ◦ Respect for your right to speak, write or be silent ◦ Respect for others’ right to speak, write or be silent © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • THANK YOU!© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE