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Es2002 ic aug2012online

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  • 1. “…one of the world’s most significant problems: intercultural relations…” Edward T. Hall© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 2. 1. The Nature of Intercultural Communication2. Dominant Cultural Orientations3. Domains of Cultural Differences4. Steps Towards Effective Communication © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 3. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 4. Intercultural communication is:communication between at least two peoplefrom different cultures. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 5.  Increasing interaction between people due to globalization Increasing diversity in workplaces Increasing need to develop caring, responsible and ethical business leaders © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 6. DEFINITION OF CULTURE© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 7. FUNDAMENTAL CHARACTERISTICS OF CULTURE © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 8.  National cultures  Social groups  Ethnic groups  Genders  Age or generational groups (and more…)© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 9.  If intercultural communication is communication between at least two people from different cultures…  ALL communication between people is essentially intercultural.  Different types of cultures shape communication.  Caring, responsible and ethical business leaders must be effective intercultural communicators. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 10. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 11. 1. How contexting affects communication © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 12. 2) How face-saving affects communication © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 13. 3) How the individual is viewed in relation to the group © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 14. 4) How time is perceived © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 15. 5) How power is distributed © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 16. 6) How decisions are made © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 17. Reminder: cultural orientations are NOT dichotomies; they are tendencies. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 18. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 19.  Choice of words Organization of messages © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 20.  Body  Touch language  Tone, volume and Eye contact speed Laughter  Turn-taking and silence© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 21. PART IV STEP TOWARDS EFFECTIVE COMMUNICATION© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 22.  Develop a sense of cultural awareness  Do not be ethnocentric  Listen genuinely when others speak© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 23.  Do not lapse into your own language while in the presence of others who do not speak it Take responsibility for the communication (e.g., if miscommunication happens, it is not always the other person’s fault) DO NOT STEREOTYPE © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 24. Intercultural communication: respects people as part of a group AND as individuals. is not about interaction between national cultures only. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 25. Intercultural competence: helps you deliver your messages clearly, appropriately and persuasively. enables you, as a business leader, tocontribute to a just and equitable world. © 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE
  • 26. THANK YOU! Q&A© 2012 Centre for English Language Communication NATIONAL UNIVERSITY OF SINGAPORE