Creating a Culture of Quality - Four Actions to Help Employees Live Quality and Unock New Sources of Value
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Creating a Culture of Quality - Four Actions to Help Employees Live Quality and Unock New Sources of Value

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A strong quality culture not only reduces the risk for customer-facing errors, but also helps companies find new sources of value in the form of improved customer experience and employee productivity. ...

A strong quality culture not only reduces the risk for customer-facing errors, but also helps companies find new sources of value in the form of improved customer experience and employee productivity. Unfortunately, 60% of employees say they work in an environment with a weak culture of quality.

This infographic outlines what it means to have a “culture of quality” and the four actions quality leaders should take to build and sustain it.

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Creating a Culture of Quality - Four Actions to Help Employees Live Quality and Unock New Sources of Value Creating a Culture of Quality - Four Actions to Help Employees Live Quality and Unock New Sources of Value Infographic Transcript

  • Creating a Culture of Quality Four Actions to Help Employees “Live” Quality and Unlock New Sources of Value Current market trends offer a unique opportunity to leverage superior quality as a competitive advantage. Customers have raised their expectations of product and service quality. Social media and online review forums have made it easier for customers to expose and broadcast quality issues—both good and bad. To capture this advantage, Quality leaders must rebuild the underlying culture so their organizations live and breathe quality values. What companies need is a true Culture of Quality, defined by four characteristics: Employees HEAR others talk about quality. Creating this kind of environment can be challenging… of surveyed employees work in an environment with a weak quality culture. 60% Employees TRANSFER quality values from peer to peer. ...but the payoff is huge. Companies with a strong Culture of Quality make: 46% Four key elements have the greatest impact on creating a Culture of Quality. 3. Peer Involvement: Demonstrate peer prioritization of quality. Learn more about building a Culture of Quality and calculate your own Culture of Quality Index Score at www.cebglobal.com/cultureofquality. 4. Employee Ownership: Empower employees to make quality decisions. 1. Leadership Emphasis: Make sure managers “walk the talk” on quality. 2. Message Credibility: Deliver clear and relevant quality messages. $67 75% million in employee productivity. For every 5,000 employees, improving culture can save up to fewer overall mistakes fewer customer-facing product mistakes Employees SEE others take quality-focused actions. CULTURE OF QUALITY Employees FEEL quality all around them. Traditional tools, like Quality Management Systems, help employees follow procedures but do not motivate them to go above and beyond... ...and as production budgets become leaner, employees are tempted to tradeoff quality to meet productivity expectations. 3,824 LIKES GOOD! AVERAGE RATING