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Views from the Unified Communications Summit
 

Views from the Unified Communications Summit

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The UC Summit is considered the industry-leading event for unified communications. With only 120 invited guests, UC experts come to share, learn, and weigh in on the latest applications, trends, and ...

The UC Summit is considered the industry-leading event for unified communications. With only 120 invited guests, UC experts come to share, learn, and weigh in on the latest applications, trends, and challenges.

Paul Hillman attended for the 3rd consecutive year, and on June 6th summarized The Summit’s top sessions and findings for Michigan IT directors and executives. Attendees learned the pros and cons of:

• Cisco
• Avaya
• IBM
• Mitel
• ShoreTel
• Digium
• Microsoft

Paul also highlighted pertinent whitepapers and studies, including Phil Edholm's controversial findings on value of video in the enterprise-and what responsibilities and work roles that are enhanced, or not enhanced, by video.

View Paul’s slide deck today

And for more information on this or other topics, visit our blog at www.cdhtalkstech.com.

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    Views from the Unified Communications Summit Views from the Unified Communications Summit Presentation Transcript

    • CDHC D H Views from the UC Summit June 2012
    • CDH Quick FactsAbout Us Approach Partnerships• 22nd Year • Vendor • Microsoft Gold• Grand Rapids & Independent • VMware Enterprise Royal Oak • Non-reseller • Citrix Silver• 30 Staff • Professional • Cisco Registered Services Only • Novell Gold
    • CDH Expertise
    • CDH Get Social with C/D/H C/D/H Talks Tech C/D/H Tweets Tech
    • CDH Meet Your Presenter Paul Hillman Partner PMP paulh@cdh.com
    • CDH Agenda • When is Video Valuable? • Eliminating Meeting Tourists with Video • Video/UC Convergence • What should you do?
    • CDH Types of Workers Knowledge Information (Task) Service Workers Workers WorkersDefinition • Interaction and • Structured Process with • Structured Process information Information controlling • Do not use information to • Unstructured Process flow structure their job • Undefined Outcomes • Defined Outcomes • Information is only • Personal Workflow • No Personal Workflow gatheredExamples • Engineers • Contact Center/ Agents • Hotel Maid • Executives • Bank Tellers • UPS Driver • Salespeople • Nurses • Refuse Engineer • Managers • Policeman • Taxi DriverUS 15-25% 35-45% 25-45%World 10-15% 25-40% 55-70% Basis/Sources:Workforce Number of PCs – Gartner – 800M of 1.6B total – 50% Knowledge WorkersPercentages World Workforce Size – World Bank “Labor Force” US “Know/Info” Worker % - Wolff/Growth of US Information Workers – 65%
    • CDH You might be a ____ if ____• Do you have an assigned PC that • Do you use computing devices is for your exclusive use? that are shared with others?• Do you take your PC with you • Are your computing devices outside the office? special for your job?• Do you manage your own time • Are the computing devices you commitments? use located in specific work areas? Yes Yes You might be a  You might be an  Knowledge Worker Information Worker
    • Types of Migration to Unified Communications
    • Task Value of Collaboration Tools
    • Different Media Deliver Different Results
    • Media Modalities and Relationships Selling Task Based Collaboration Collaboration
    • Collaborative Modalities
    • Collaborative Tools Use Among Worker Types
    • Asian Collaboration Emphasizes Visual Communications
    • CDH Current Video Solutions Executive VideoTelepresence Room Systems
    • Filling the Occasional SellingCDH Collaborator Gap The Middle Video Opportunity The Occasional  Executive Video Selling CollaboratorTelepresence Room Systems
    • What is the “Occasional Selling Collaborator”?
    • Value of Video to the Occasional Selling Collaborator
    • Comparing the Occasional Selling Collaborator Video to Executive Video
    • Reducing Meeting TourismCDH with Video• Meeting Tourists are in most meetings• Not there to contribute• Comes on at the beginning then is quiet• 20%+ of meeting attendees are Tourists
    • David Grady:CDH The Conference Call http://www.youtube.com/watch?v=zbJAJEtNUX0
    • CDH Eliminating the Tourists • With video the Meeting Tourist is visible • Lack of participation is obvious • Eventually Tourists do not show up • Meetings become structured – Item times – Variable attendance • Recording and Replay is Critical
    • Analyzing the Value of TouristCDH Reduction • Value Assumptions – 3 hours out of 9 hours in daily meetings - 34% of time – 50% are large group meetings - 17% of the time – 20% of the attendees are tourists – 3.4% of total employee time – Average employee cost is $175K • $7,000 lost value per employee
    • UC/Voice and Video ConvergenceCDH Drives Installed Base Change• Using Guestimates of installed bases• Determine where the current and future convergence centers lie• Opportunity in helping your customers converge Over 60% of the Installed Base MAY change  Guestimates of  either Voice/UC or Video Vendors NA Installed Base  Share‐ 2012 
    • CDH Conclusions • Moving video out of the closet creates great value – Middle video for commitment and resource management – Meeting video to eliminate “Meeting Tourists” – Can be a cultural change • Will drive real UC Voice/Video convergence – Will result in less overlay video and more UC integrated video – Will result in industry consolidation
    • CDH What should you do? • Formulate a convergence/migration strategy • Define which transitions you are going to leverage • Consider whether a cloud video/UC offer is an area for your business • Build value propositions for UC/video convergence for your customers
    • CDH Best of Breed vs. Suite
    • CDH Vendor Offerings
    • CDH Cisco
    • CDH Avaya
    • CDH IBM
    • CDH Mitel
    • CDH ShoreTel
    • CDH Digium
    • CDH Microsoft
    • CDH Thank You Royal Oak Grand Rapids 306 S. Washington Ave. 15 Ionia SW Suite 212 Suite 270 Royal Oak, MI 48067 Grand Rapids, MI 49503 p: (248) 546-1800 p: (616) 776-1600 www.cdh.com