System Center Service Manager for incident and change management
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Service Manager is the pinnacle of the System Center 2012 suite, based on ITIL. ...
Service Manager is the pinnacle of the System Center 2012 suite, based on ITIL.
In this session we explore using SCSM for incident and change management, including automated incident generation based on Operations Manager alerts, escalation and mediation, and service offerings using the Self-Service Portal.
View the slide deck to learn the capability of Orchestrator to automate tasks with SCSM, including automating change control and incident remediation.
And for more information on this or other System Center topics, visit our blog at www.cdhtalkstech.com.
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