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SCSM: The Shining Star in System Center 2012


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  • 1. Service Manager: The Shining Star in System Center 2012 March 2013
  • 2. Quick FactsAbout Us Approach Partnerships• 23rd Year • Vendor • Microsoft Gold• Grand Rapids & Independent • VMware Royal Oak • Non-reseller Enterprise• 30 Staff • Professional • Citrix Silver Services Only • Cisco Premier • Novell Gold
  • 3. Microsoft Gold Partner Competencies Successes PinpointFour Gold Customer Microsoft’s official Excellence Award partner directoryEight Silver Virtual Technical Specialist (VTSP) 5-star rating Managed Partner Numerous Partner Awards
  • 4. Expertise
  • 5. Get Social with C/D/H@cdhtweetstech
  • 6. Your PresenterJason CooperConsultantMCSE: Private CloudMCITP:EA | VCP |
  • 7. Agenda• What Is SCSM• Lining Up SCSM• Preparing for Installation• After Installation• Integrating With System Center
  • 8. Poll 5
  • 9. System Center Service Manager• ITIL / MOF Aligned IT Processes Incident, Problem, Change, Knowledge Management - CMDB• Integrations with SC2012 Suite OpsManager, ConfigMgr, Orchestrator, VMM• Integration with Microsoft Infrastructure Exchange, Active Directory, SharePoint, Project, Azure• User Self Service Catalog Driven by Workflows and Orchestrator Runbooks• New in SP1: Cost Center Chargeback SQL 2012 & OLAP, Windows 8 SSP Support
  • 10. System CenterService Manager
  • 11. Stacking Up SCSM• There are NO LEADERS• SCSM hasn’t made it to “the quadrant”*• Big players are BMC, ServiceNow, LANDesk, IBM, CA• Deployment is highly provider focused *Do you really care?
  • 12. SCSM: Perspective• Biggest strength is the suite• Green field: for better or worse• Single pain of glass…• Designed for scale• Console is not elegant
  • 13. SCSM: Deployment Planning
  • 14. SCSM: Server Roles• Management Server• SQL Server : CMDB• Data Warehouse Management Server• SQL Server: DW• Self Service Portal• Service Manager Console
  • 15. SCSM: Server Roles Source: SCSM Infrastructure Planning and Design Guide
  • 16. SCSM: Resources• TechNet• Infrastructure Planning and Design Guide• Service Manager Sizing Helper• Service Manager Team Blog• Microsoft System Center 2012 Service Manager Cookbook•
  • 17. SCSM IPD Guide Source: SCSM Infrastructure Planning and Design Guide
  • 18. Service Manager Sizing Helper Source: SCSM Job Aids
  • 19. After Installation• Establish Process• Customize Lists• Author Templates• Runbook Automation• Authoring Tool• Integrate System Center Suite• Third Party Offerings
  • 20. Integrating With System Center• Configuration Items – Active Directory – Operations Manager – Configuration Manager• Incident Management – Operations Manager Alerts – Exchange Connector• Activity Management – Orchestrator is a two-way street
  • 21. Third Parties• Cireson SCSM Total Management Suite• GridPro Web Front for SCSM GridPro Mobile• Provance IT Asset Management Pack• More…
  • 22. Upcoming Events April • Multiplatform Development 9 Web/Lunch Series April17 & 18 • SharePoint Executive Roundtable April • SCOM: The Unsung Hero of the System 24 Center Suite Web / Lunch Series May 1&2 • Best of MMS
  • 23. Thank YouRoyal Oak Grand Rapids306 S. Washington Ave. 15 Ionia SWSuite 212 Suite 270Royal Oak, MI 48067 Grand Rapids, MI 49503(248) 546-1800 (616) 776-1600