Service Manager: The Shining Star in System Center 2012                    March 2013
Quick FactsAbout Us           Approach          Partnerships• 23rd Year        • Vendor          • Microsoft Gold• Grand R...
Microsoft Gold Partner Competencies      Successes              PinpointFour Gold       Customer            Microsoft’s of...
Expertise
Get Social with C/D/H@cdhtweetstech    facebook.com/cdhtech                 www.linkedin.com/company/cdh
Your PresenterJason CooperConsultantMCSE: Private CloudMCITP:EA | VCP | CCEAJasonC@cdh.com
Agenda•   What Is SCSM•   Lining Up SCSM•   Preparing for Installation•   After Installation•   Integrating With System Ce...
Poll 5
System Center                      Service Manager• ITIL / MOF Aligned IT Processes  Incident, Problem, Change, Knowledge ...
System CenterService Manager
Stacking Up SCSM• There are NO LEADERS• SCSM hasn’t made it to  “the quadrant”*• Big players are BMC,  ServiceNow, LANDesk...
SCSM: Perspective•   Biggest strength is the suite•   Green field: for better or worse•   Single pain of glass…•   Designe...
SCSM: Deployment Planninghttp://www.benchmarklearning.com/Courses/CrsDetail.aspx?C=MI55009
SCSM: Server Roles•   Management Server•   SQL Server : CMDB•   Data Warehouse Management Server•   SQL Server: DW•   Self...
SCSM: Server Roles    Source: SCSM Infrastructure Planning and Design Guide              http://go.microsoft.com/fwlink/?L...
SCSM: Resources• TechNet http://technet.microsoft.com/en-us/library/hh519640.aspx• Infrastructure Planning and Design Guid...
SCSM IPD Guide       Source: SCSM Infrastructure Planning and Design Guide                 http://go.microsoft.com/fwlink/...
Service Manager Sizing Helper                                        Source: SCSM Job Aids                  http://go.micr...
After Installation•   Establish Process•   Customize Lists•   Author Templates•   Runbook Automation•   Authoring Tool•   ...
Integrating With System Center• Configuration Items  – Active Directory  – Operations Manager  – Configuration Manager• In...
Third Parties• Cireson SCSM Total Management Suite http://www.cireson.com• GridPro Web Front for SCSM  GridPro Mobile http...
Upcoming Events April          • Multiplatform Development  9         Web/Lunch Series April17 & 18   • SharePoint Executi...
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SCSM: The Shining Star in System Center 2012

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SCSM: The Shining Star in System Center 2012

  1. 1. Service Manager: The Shining Star in System Center 2012 March 2013
  2. 2. Quick FactsAbout Us Approach Partnerships• 23rd Year • Vendor • Microsoft Gold• Grand Rapids & Independent • VMware Royal Oak • Non-reseller Enterprise• 30 Staff • Professional • Citrix Silver Services Only • Cisco Premier • Novell Gold
  3. 3. Microsoft Gold Partner Competencies Successes PinpointFour Gold Customer Microsoft’s official Excellence Award partner directoryEight Silver Virtual Technical Specialist (VTSP) 5-star rating Managed Partner Numerous Partner Awards
  4. 4. Expertise
  5. 5. Get Social with C/D/H@cdhtweetstech facebook.com/cdhtech www.linkedin.com/company/cdh
  6. 6. Your PresenterJason CooperConsultantMCSE: Private CloudMCITP:EA | VCP | CCEAJasonC@cdh.com
  7. 7. Agenda• What Is SCSM• Lining Up SCSM• Preparing for Installation• After Installation• Integrating With System Center
  8. 8. Poll 5
  9. 9. System Center Service Manager• ITIL / MOF Aligned IT Processes Incident, Problem, Change, Knowledge Management - CMDB• Integrations with SC2012 Suite OpsManager, ConfigMgr, Orchestrator, VMM• Integration with Microsoft Infrastructure Exchange, Active Directory, SharePoint, Project, Azure• User Self Service Catalog Driven by Workflows and Orchestrator Runbooks• New in SP1: Cost Center Chargeback SQL 2012 & OLAP, Windows 8 SSP Support
  10. 10. System CenterService Manager
  11. 11. Stacking Up SCSM• There are NO LEADERS• SCSM hasn’t made it to “the quadrant”*• Big players are BMC, ServiceNow, LANDesk, IBM, CA• Deployment is highly provider focused *Do you really care?
  12. 12. SCSM: Perspective• Biggest strength is the suite• Green field: for better or worse• Single pain of glass…• Designed for scale• Console is not elegant
  13. 13. SCSM: Deployment Planninghttp://www.benchmarklearning.com/Courses/CrsDetail.aspx?C=MI55009
  14. 14. SCSM: Server Roles• Management Server• SQL Server : CMDB• Data Warehouse Management Server• SQL Server: DW• Self Service Portal• Service Manager Console
  15. 15. SCSM: Server Roles Source: SCSM Infrastructure Planning and Design Guide http://go.microsoft.com/fwlink/?LinkId=245470
  16. 16. SCSM: Resources• TechNet http://technet.microsoft.com/en-us/library/hh519640.aspx• Infrastructure Planning and Design Guide http://go.microsoft.com/fwlink/?LinkId=245470• Service Manager Sizing Helper http://go.microsoft.com/fwlink/?LinkId=186291• Service Manager Team Blog http://blogs.technet.com/b/servicemanager• Microsoft System Center 2012 Service Manager Cookbook http://www.amazon.com/Microsoft-System-Service-Manager-Cookbook/dp/1849686947• http://scsm.us
  17. 17. SCSM IPD Guide Source: SCSM Infrastructure Planning and Design Guide http://go.microsoft.com/fwlink/?LinkId=245470
  18. 18. Service Manager Sizing Helper Source: SCSM Job Aids http://go.microsoft.com/fwlink/?LinkId=186291
  19. 19. After Installation• Establish Process• Customize Lists• Author Templates• Runbook Automation• Authoring Tool• Integrate System Center Suite• Third Party Offerings
  20. 20. Integrating With System Center• Configuration Items – Active Directory – Operations Manager – Configuration Manager• Incident Management – Operations Manager Alerts – Exchange Connector• Activity Management – Orchestrator is a two-way street
  21. 21. Third Parties• Cireson SCSM Total Management Suite http://www.cireson.com• GridPro Web Front for SCSM GridPro Mobile http://www.gridpro.se• Provance IT Asset Management Pack http://www.provance.com/en/Products/Software_Asset_Management.html• More…
  22. 22. Upcoming Events April • Multiplatform Development 9 Web/Lunch Series April17 & 18 • SharePoint Executive Roundtable April • SCOM: The Unsung Hero of the System 24 Center Suite Web / Lunch Series May 1&2 • Best of MMS
  23. 23. Thank YouRoyal Oak Grand Rapids306 S. Washington Ave. 15 Ionia SWSuite 212 Suite 270Royal Oak, MI 48067 Grand Rapids, MI 49503(248) 546-1800 (616) 776-1600 www.cdh.com
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