Your SlideShare is downloading. ×
0
Real World ECM and ERM
in SharePoint 2013
Inge Rush, CPA
IngeR@cdh.com
Detroit ARMA Chapter Meeting
June 4, 2014
About Me
Inge Rush
Consultant
CPA
IngeR@cdh.com
Agenda:
SharePoint for ECM/ERM
• Why SharePoint for ECM/ERM
• Features
• Challenges and limitations
• How to make it work
Why SharePoint for ECM/RM?
• Cost
• Integration
Cost of SharePoint vs. Enterprise
ECM/ERM Competitors
• SharePoint is often already owned for other
purposes
• Cost of eDi...
2009 Price Comparison
EMC/
Documentum
OpenText Alfresco SharePoint
100 Users $129,078 $196,794 $18,500 $24,669
1000 Users ...
Example third party licensing costs
eDocs DM vs. SharePoint DM with MacroView - Cost Comparison
Products Licensing Cost An...
“But other ECM providers offer
everything in one package”
This is not accurate. Here’s why:
• Most vendors offering a “com...
SharePoint’s integration advantage
• Best built-in integration with the rest of the
Microsoft product line.
–Office (Word/...
SharePoint ECM and ERM Features
ECM, ERM and eDiscovery in
SharePoint: A Brief History
• SharePoint 2007
–Check-out/versions
–Basic Records Center (silo)
• SharePoint 2010 ECM Features
–Managed Metadata (enterprise-wide controlled
vocabulary)
–Content type syndication (enterp...
ECM, ERM and eDiscovery in
SharePoint: A Brief History
• More on SharePoint 2010 ERM
–Unique document IDs
–Multi-stage dis...
• Search
–Continuous crawl
–Entity extraction
• User interface improvements
–Drag and drop filing
–Bulk editing
• Shredded...
SharePoint 2013 ERM Features
• Declaring records
• Retention policies
• Content organizer
• Legal holds
Retention Policies
• Based on multiple factors
–Content type
–Library
–Folder (Important for robust file plans)
Retention Policies
Declaring Records
• SharePoint potentially lets anyone declare a
record
• Records can be declared
• Manually
• By policy
•...
Content Organizer
• AKA: File Plan
–Rules to file document in libraries and by
folders matching metadata values
• Requires...
Content Organizer
SharePoint 2013
eDiscovery Features
Where SharePoint Fits in eDiscovery
What SharePoint 2013
Brings to eDiscovery
• eDiscovery Center
–Search to hold and refine
–eDiscovery export
• Content can ...
How Microsoft Does eDiscovery:
Pre-SharePoint 2013
How Microsoft Does eDiscovery:
Post SharePoint 2013
Real World ECM and ERM with SharePoint
Challenges and Pitfalls of using
SharePoint for ECM/ERM
• SharePoint technical limits
• ERM-specific limitations
SharePoint 2013 Technical Limits:
The List View Threshold
List Views and Folders Limited to 5000 items
• Issue Details:
– ...
SharePoint 2013 Technical Limits
File Size Limit
Cannot upload files larger than 2GB
• Issue Details:
– Primarily a SQL li...
Records management limitations
• No intuitive file plan builder
• No built-in event-driven disposition
• Lacking built-in ...
SharePoint-native approach to
overcome file plan limitations
• Create a complex file plan by customizing the
content organ...
Third party options
• Gimmal (http://www.gimmal.com)
• RSD (http://www.rsd.com)
• Collabware (http://www.collabware.com)
Closing thoughts
Why do records management
projects fail?
• Lack of alignment with business goals and
business model … make it “frictionles...
The solution
• Make your System of Record a System of
Engagement
–Don’t create a records silo; integrate it with day
to da...
• Knowledge Management
Solution for a Major US
Accounting Firm
• Extranet Document Repository
for a Large US Accounting Fi...
Detroit
1500 Woodward Ave
Suite 400
Detroit, MI 48226
(248) 546-1800
Grand Rapids
15 Ionia Ave SW
Suite 270
Grand Rapids, ...
Upcoming SlideShare
Loading in...5
×

Real world records management in SharePoint 2013

702

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
702
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
32
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Covered Content – Content is responsive to discovery requests
  • Bullet 2 – focus on 3rd Party products, such as SAP APIs, etc.
  • Users prevented from working on a held document
    Holds limited to SharePoint content
    Configured by site collection
    Based on content type (document type) only
  • Entity Extractions: provide Dictionary for a category (e.g. City) (provide a dictionary w/city names and abbreviations it will find its place entry in search index))
  • Content Organizer – typically called a “File Plan”
  • In SP this is called an “Information Management Policy”

    Focus on having policies for non-records and records and multi-stage disposition (i.e. recycle after 3; review after 2)
  • Security Driven / Permission
  • Content Type Syndication required to help ensure the content type used for the file plan is available in both source and destination locations
  • *For export only (cannot hold it or otherwise enforce any policies … findable if indexed)
  • How does SP help make eDiscovery easier and less expense: The next 2 slides will demonstrate the improvements
  • Export format “EDRMS” - Electronic Discovery Reference Model
  • Point 1: Real World isn’t perfect
    Point 2: You may want to consider working with someone who has some experience
  • Why the LVT can create misleading results: if the threshold is exceeded, SharePoint automatically trims the results to show the most recent 5000 items by Created date. But if you are sorting by Modified date descending for example, recently modified items that were created before the most recent 5000 will not appear.
  • Remote Blob Storage doesn’t fix this:
    If you’ve heard of RBS, which is the feature of SharePoint that allows large files to be externalized from the SQL content database, you may have heard or thought that this would address either the LVT or the 2GB limit. Neither is true.

    Realize how rare a 2GB file is:
    Generally, this will either be compressed file image like an ISO, or it will be a database of some kind.
    Lesson: Don’t store a database inside another database
  • Record Types are available in other Records Management Systems
    By creating a “Record Type” column that aligns with archival and other RM policies we can meet Organizational Record Management Rules – this would be likely across various content types on a completely different criteria and could potentially be defaulted based on library or site, etc.
  • Transcript of "Real world records management in SharePoint 2013"

    1. 1. Real World ECM and ERM in SharePoint 2013 Inge Rush, CPA IngeR@cdh.com Detroit ARMA Chapter Meeting June 4, 2014
    2. 2. About Me Inge Rush Consultant CPA IngeR@cdh.com
    3. 3. Agenda: SharePoint for ECM/ERM • Why SharePoint for ECM/ERM • Features • Challenges and limitations • How to make it work
    4. 4. Why SharePoint for ECM/RM? • Cost • Integration
    5. 5. Cost of SharePoint vs. Enterprise ECM/ERM Competitors • SharePoint is often already owned for other purposes • Cost of eDiscovery can be lower for covered content • Cost of required add-ons is usually either comparable or less than that for similar components of competitor suites.
    6. 6. 2009 Price Comparison EMC/ Documentum OpenText Alfresco SharePoint 100 Users $129,078 $196,794 $18,500 $24,669 1000 Users $863,937 $637,304 $46,250 $318,738 • 2009 figures from a comparison done by Alfresco • These are first year costs with maintenance/software assurance • Compares cost for “Document Management, Collaboration and Web Content Management” • No ERM features included in EMC, OpenText or Alfresco quotes • No Office integration included in any of the other quotes. • By the way: Do you already own SharePoint? 
    7. 7. Example third party licensing costs eDocs DM vs. SharePoint DM with MacroView - Cost Comparison Products Licensing Cost Annually/1 Time Cost Now Yearly cost eDocs DM Licensing Costs eDocs DM standard user licenses ($813.15/user) x 30 $23,394.50 one time $23,394 eDocs DM extensions for SharePoint ($173.75/user) x 100 $17,375 one time $17,375 eDocs DM standard user maintenance ($162.63/user) x 30 $4,878.90 annually $4,878 eDocs DM extensions for SharePoint-maintenance ($34.75/user) x 100* $3,475 annually $3,475 Total $48,123 $8,353 SharePoint DM Licensing Costs MacroView DMF – Software Assurance licensing 3 server farms and 30 users $8,670 one time $8,670 Software Assurance $1,416 annually $1,734 $1,734 Total $10,404 $1,734 *eDocs DM extension for SharePoint required by all users who view documents through eDocs on SharePoint (currently 100 user licenses). MacroView DMF client required for all users who actively profile documents, but documents are accessible for other users in SharePoint directly without additional charge.
    8. 8. “But other ECM providers offer everything in one package” This is not accurate. Here’s why: • Most vendors offering a “complete solution” built it by acquiring makers of enhancements to their product. Often these acquisitions haven’t been fully absorbed— with separate code bases, revision cycles and support organizations. • In most cases, additional functionality such as ERM features are priced in addition to the core product. • All the vendors provide SharePoint add-ins—so if you are using SharePoint at all for documents, you can’t avoid integration.
    9. 9. SharePoint’s integration advantage • Best built-in integration with the rest of the Microsoft product line. –Office (Word/Excel/PowerPoint) –Outlook –Microsoft Exchange –Microsoft CRM –SQL Reporting Services/Analysis Services • SharePoint is so ubiquitous that most other enterprise server applications support integration with it.
    10. 10. SharePoint ECM and ERM Features
    11. 11. ECM, ERM and eDiscovery in SharePoint: A Brief History • SharePoint 2007 –Check-out/versions –Basic Records Center (silo)
    12. 12. • SharePoint 2010 ECM Features –Managed Metadata (enterprise-wide controlled vocabulary) –Content type syndication (enterprise-wide document types and policies) –Column default values –Document Set content types –Increased scale • Very large libraries and lists (up to 10,000,000 items) ECM, ERM and eDiscovery in SharePoint: A Brief History
    13. 13. ECM, ERM and eDiscovery in SharePoint: A Brief History • More on SharePoint 2010 ERM –Unique document IDs –Multi-stage disposition –In-place holds and records, BUT with limitations
    14. 14. • Search –Continuous crawl –Entity extraction • User interface improvements –Drag and drop filing –Bulk editing • Shredded Storage (i.e. only version deltas are stored) SharePoint 2013 ECM Improvements
    15. 15. SharePoint 2013 ERM Features • Declaring records • Retention policies • Content organizer • Legal holds
    16. 16. Retention Policies • Based on multiple factors –Content type –Library –Folder (Important for robust file plans)
    17. 17. Retention Policies
    18. 18. Declaring Records • SharePoint potentially lets anyone declare a record • Records can be declared • Manually • By policy • By custom workflow • In-Place • Send to a Records Center • Move, copy or leave a link
    19. 19. Content Organizer • AKA: File Plan –Rules to file document in libraries and by folders matching metadata values • Requires matching content types –value of content type syndication • Folders can have retention policies set automatically with some PowerShell or event receivers.
    20. 20. Content Organizer
    21. 21. SharePoint 2013 eDiscovery Features
    22. 22. Where SharePoint Fits in eDiscovery
    23. 23. What SharePoint 2013 Brings to eDiscovery • eDiscovery Center –Search to hold and refine –eDiscovery export • Content can be changed while held • Exchange and Lync included • File servers too*
    24. 24. How Microsoft Does eDiscovery: Pre-SharePoint 2013
    25. 25. How Microsoft Does eDiscovery: Post SharePoint 2013
    26. 26. Real World ECM and ERM with SharePoint
    27. 27. Challenges and Pitfalls of using SharePoint for ECM/ERM • SharePoint technical limits • ERM-specific limitations
    28. 28. SharePoint 2013 Technical Limits: The List View Threshold List Views and Folders Limited to 5000 items • Issue Details: – Biggest issue from RM perspective: misleading/missing results – Not corrected by paging the results. – Affects most list views—even if the columns are indexed. • How to address it: – Use the Metadata Navigation feature. – Train users to understand the issue. – Develop Search-based approaches.
    29. 29. SharePoint 2013 Technical Limits File Size Limit Cannot upload files larger than 2GB • Issue Details: – Primarily a SQL limitation – No web-based system could handle this size without a lot of tweaking. – Note: Remote Blob Storage doesn’t fix this. • How to address it: – Compress files. – Store larger files elsewhere with links. – Realize how rare a file larger than 2GB really is.
    30. 30. Records management limitations • No intuitive file plan builder • No built-in event-driven disposition • Lacking built-in physical records management features • Not DOD 5015.02 ERM certified.
    31. 31. SharePoint-native approach to overcome file plan limitations • Create a complex file plan by customizing the content organizer feature. 1. Design a file plan and represent it in SharePoint with Records Centers, content types, and content organizer rules that create folders based on metadata. (“Out of the Box” functionality) • Business-based content types may not match your archival requirements 2. Create additional rules within these content types by adding a “Record Type” column and creating separate rules for each. 3. Add event receivers to: • Define additional metadata automatically in the records center folders (Location-Based Metadata). • Define folder-level information management policies
    32. 32. Third party options • Gimmal (http://www.gimmal.com) • RSD (http://www.rsd.com) • Collabware (http://www.collabware.com)
    33. 33. Closing thoughts
    34. 34. Why do records management projects fail? • Lack of alignment with business goals and business model … make it “frictionless” • Failure to integrate with business processes and IT systems • Failure to answer the user’s question: “What’s in it for me?”
    35. 35. The solution • Make your System of Record a System of Engagement –Don’t create a records silo; integrate it with day to day processes. –Define document types that make sense for users, not just records managers. “It is simply not realistic to expect broad sets of employees to navigate extensive classification options while referring to a records schedule that may weigh in at more than 100 pages.” Forrester Research/ARMA International Survey
    36. 36. • Knowledge Management Solution for a Major US Accounting Firm • Extranet Document Repository for a Large US Accounting Firm • Enterprise Taxonomy and Search Design at a Global Manufacturing Company • Massive Records Repository for a Financial Services Firm C/D/H ECM Case Studies www.cdh.com/whatwedo
    37. 37. Detroit 1500 Woodward Ave Suite 400 Detroit, MI 48226 (248) 546-1800 Grand Rapids 15 Ionia Ave SW Suite 270 Grand Rapids, MI 49503 (616) 776-1600 Thank You www.cdh.com
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×