Microsoft Lync: Your one-stop communication solution
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Microsoft Lync: Your one-stop communication solution

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Instant messaging. Email. Telephone. All very convenient. But it can be expensive and time consuming to manage. ...

Instant messaging. Email. Telephone. All very convenient. But it can be expensive and time consuming to manage.

Microsoft Lync provides you a single interface that unites these applications. And there’s no need to ‘rip and replace’ legacy applications. Lync can actually add functionality to existing telephone systems and business applications, like SharePoint and Exchange!

View the slide deck and find out how Lync can save you money, increase productivity and streamline communications, whether you’re down the hall, across continents, or constantly on the go.

And for more information on this or other collaboration topics, visit our blog at www.cdhtalkstech.com.
Instant messaging. Email. Telephone. All very convenient. But it can be expensive and time consuming to manage.

Microsoft Lync provides you a single interface that unites these applications. And there’s no need to ‘rip and replace’ legacy applications. Lync can actually add functionality to existing telephone systems and business applications, like SharePoint and Exchange!

Download the slide deck (PDF, 3 MB) and find out how Lync can save you money, increase productivity and streamline communications, whether you’re down the hall, across continents, or constantly on the go.

And for more information on this or other collaboration topics, visit our blog at www.cdhtalkstech.com.

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    Microsoft Lync: Your one-stop communication solution Microsoft Lync: Your one-stop communication solution Presentation Transcript

    • CDH Microsoft Lync Server 2010: YourCDH one-stop communication solution
    • CDH Quick FactsAbout Us Approach Partnerships• 21st Year • Vendor • Microsoft Gold Independent • Central Region Client• Grand Rapids & Experience Award Winner Royal Oak • Non-reseller • VMware Enterprise• 30 Staff • Professional • Citrix Silver Services Only • Novell Gold • Cisco Premier
    • CDH Expertise
    • C/D/H News: C/D/H Purchases PlanteCDH Moran Web Development/SharePoint Team • On July 15, C/D/H expanded with purchase of Plante Moran Web Development/SharePoint team • Why care? – Acquisition brings expertise in web development, web content mgt, intranet and extranet, .NET, SQL, BizTalk and Java development. Also user interface and public web design expertise using SharePoint. – Makes C/D/H the largest SharePoint group in MI! • Meet the team:John Bissa Julie Boudro Jeff Kinnelly Dan Kohls Amy Moore Mark Sassin
    • CDH CDH Talks Tech
    • CDH Agenda • Overview – Instant Messaging / Presence – Conferencing – Enterprise Voice • Group Chat • SharePoint / Exchange / Office • Conferencing • Phones
    • CDH Overview • History – Live Communications Server 2003 / 2005 – Office Communications Server 2007 / 2007 R2 – Lync Server 2010 • Capabilities – Instant Messaging – Presence – Conferencing – Voice
    • CDH Instant Messaging • Instant messaging – Multi-party chats – Access levels – File transfer – Ad-hoc meeting – Desktop sharing – Public IM Connectivity (PIC) – Federation
    • CDH Presence• Presence – Status – Available, Away, Busy, Do Not Disturb, Offline – Integration with other applications • SharePoint • Outlook • Exchange – Outlook Web• Presence information – Level of access – Status updates
    • CDH Conferencing• Scheduled or ad-hoc• PSTN conferencing• Meeting client – Lync client – Attendee console – Web client/reach• Meeting lobby• DTMF• Asynchronous
    • CDH Scheduling • Outlook add-in • Web Scheduler
    • CDH Web App • Dial-in and dial-out • Detailed meeting roster • Multiparty instant messaging • Desktop and program sharing, including giving control to participants • Collaboration features including whiteboards, polls, file sharing, and navigating others Powerpoints
    • CDH Demo • Instant Messaging • Presence • Conferencing
    • CDH Enterprise Voice • Enterprise voice • Remote call control • Lync client – Simultaneous ringing – Call forwarding • Mediation service • PSTN Gateway • SIP trunk
    • CDH Attendant • Make and receive calls • Add contacts to existing calls • Take notes • Forward
    • CDH Response Groups • Hunt – Simple routing to a hunt group • Welcome message • Availability • Music on hold • Interactive – Voice response – Levels of responses
    • CDH Voice Routing
    • CDH Least Cost RoutingCall sent out closetgatewayExamples:Grand Rapids LocalRoyal Oak LocalSan Francisco LocalMiami LocalGrand Rapids Long DistanceGrand Rapids InternationalSan Francisco LocalRoyal Oak LocalGrand Rapids LocalMiami LocalSan Francisco Long DistanceSan Francisco International
    • CDH Voice FeaturesCall Park Private LinesUnassignedNumbers
    • CDH Call Forwarding • Forward all calls • Simultaneous ring – Team-call group – Delegates
    • CDH Call Admission Control • Bandwidth policies – Maximum total bandwidth to allocate for audio – Maximum total bandwidth to allocate for video – Maximum bandwidth, a single audio call (session) – Maximum bandwidth, single video call (session) • Prevent degraded calls • Reroute through PSTN
    • CDH Voice Availability • DNS load balancing – Supports draining of servers • Survivable Branch Appliance / Server – Medium branch (25-1000) = SBA – Large branch (>1000) = SBS or STD Ed • Datacenter resiliency – Primary and backup SIP registrar – Failover to backup if primary non-responsive
    • Datacenter ResiliencyCDH
    • CDH Branch Resiliency OptionsData Center WAN Medium Branch - (25-1000 users) SBA Survivable Branch Appliance(s) PSTN Survivable Branch Srv or Standard Edition Server & Gateway
    • CDH Datacenter Resiliency Normal Mode WAN Down SBA Down User Registers with SBA Branch user: No change Users register w/ Backup External: Register to pool registrar Lync Lync LyncEdge Pool Edge Pool Pool EdgeServer Server Server Data Center Data Center Data Center WAN PSTN WAN PSTN WAN PSTN SBA SBA SBA
    • CDH Voice Demo • Response Groups • Call Park • Unassigned Numbers • Private Line
    • CDH Applications & Integration • Lync Server 2010 Group Chat • SharePoint Server • Exchange Server • Office / Internet Explorer
    • CDH Group Chat • Persistent topic-based discussion forums • Subscription • Customizable notifications and alerts • User-defined filters • Searching
    • CDH Group Chat (Cont.)
    • CDH SharePoint • Skills Search – Lync client – Search Center • Recording repository – Publish meeting recording
    • CDH SharePoint (Cont.)
    • CDH Exchange
    • CDH Unified Messaging Ease of integration
    • CDH Office / IE • Presence within Office application • Sharing add-ons • Click to call
    • CDH Demo • Lync Group Chat • Exchange integration • SharePoint skill search • Outlook and Office
    • CDH Monitoring
    • CDH GatewaysVendor Product Version Tested TypeAudiocodes Mediant 800 MSBG 6.00AL.019.007 Enhanced Gateway Mediant 1000 6.00A.033.005 Enhanced Gateway Mediant 2000 6.00A.033.005 Enhanced Gateway Mediant 3000 6.00A.033.005 Enhanced GatewayAastra MX-One 4.1 SP3 IP-PBXCisco ISR 2811 12.4(24)T Basic Gateway ISR 3845 12.4(15)T3 Basic GatewayDialogic DMG1000 6.0 SU7 Enhanced Gateway DMG2000 6.0 SU7 Enhanced Gateway DMG4000 SU4, SIPcontrol 2.5, DIVA Basic Gateway System Release 9.5 WinFerrari Electronic AG OfficeMaster Gate 3, 3.3 Enhanced GatewayMitel 3300 4.2.1.6 IP-PBXNET VX900 4.7.2v69 Enhanced Gateway VX1200 VX1800 UX2000 1.0.2v221 patch 1 Enhanced Gateway http://technet.microsoft.com/en-us/lync/gg131938.aspx
    • CDH Conferencing • Polycom • Radvision • Tandberg • Lifesize
    • CDH Phones • Polycom CX Polycom CX3000 • Astraya Polycom CX700 Polycom CX600 Aastra 6725 iPPolycom CX500 Aastra 6721 iP Common Area IW desk IW desk Conference (Low) (High) Room
    • CDH Phones (Cont.)
    • CDH Thank You Royal Oak Grand Rapids 306 S. Washington Ave. 15 Ionia SW Suite 212 Suite 270 Royal Oak, MI 48067 Grand Rapids, MI 49503 p: (248) 546-1800 p: (616) 776-1600 www.cdh.com (c) C/D/H 2007. All rights reserved