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March 2014
Lync: Office 365, On-Premise or Hybrid
Quick Facts
About Us
• 24th Year
• Grand Rapids &
Detroit
• 30 Staff
Approach
• Vendor
Independent
• Non-reseller
• Profes...
Microsoft Gold Partner
PinpointCompetencies Successes
Expertise
• Microsoft SharePoint
• Development
• User Interface & User
Experience
• Business Intelligence
• Project Manage...
Collaboration and Feedback
Collaboration and Feedback
We love questions and we love
seeing you! If you have a camera,
turn...
Get Social with C/D/H
@cdhtweetstech
/cdhtech
/company/cdh
cdhtalkstech.com
Your Presenter
Gil Lalo
Director of Client Services:
Enterprise Architecture
MSc, CPEHR, CPHIT, CPHIMS
gill@cdh.com
http:/...
• Why do the world’s largest
organizations use Lync?
• TCO example
• One size does not fit all
Agenda
Lync Voice Customer Momentum
“Microsoft is now shipping more
enterprise voice lines than any
other technology company in t...
Applications Used Every Day
Enterprise-ready
Unified communications platform
Reduce Costs Through Converged
Communications
Today’s Cost Cutting Frontier:
Real Estate
2nd
largest cost
after HR for most
companies
Real Estate is the
80%
of workers ...
Delivering Strong Benefits
Increase Employee Satisfaction and Customer Impression
Video: http://www.microsoft.com/en-
us/s...
Driving Business Impact
Extending Unified Communications
Reach
Lync/Skype: Connecting with Others from Anywhere
#1
Microsoft leads the UC market*
...
Seamless & Flexible:
From Anywhere
Sheryl launches the new product for customers and partners
…and they join and
watch fro...
Financial Services & Banking
Lync/Skype: Connecting with Others from Anywhere
Remote Advisor
• High net worth Clients
• Ex...
Government & Civic Services
Lync/Skype: Connecting with Others from Anywhere
Citizen Services
• Cross-agency
collaboration...
Manufacturing & Resources
Lync/Skype: Connecting with Others from Anywhere
Driving Innovation
• Product Design
• Research ...
Healthcare
Lync/Skype: Connecting with Others from Anywhere
Tele-Medicine
• Provide specialist services
• Virtual patient ...
Retail
Lync/Skype: Connecting with Others from Anywhere
Drive Customer
Experiences
• Shopping assistant
• Ask an Expert
• ...
Media
Lync/Skype: Connecting with Others from Anywhere
Drive Customer Experiences
• Live interview from
anywhere
• Remote ...
Lync Platform Enables
• Rich integration with
Office 365
• Business process
enhancements
• Delivering value
beyond voice, ...
Over 1,700 Partners
Building Lync Apps
Compliance Training Workflow Contact Center
Primary Investment Areas
For the Future
• Connect billions of Lync
and Skype users together,
unlocking new
opportunities w...
Mobile client
experiences
designed for
the device
Lync is familiar and engaging,
across a variety of devices and platforms
Multiparty
HD video
gallery &
H.264 SVC
(scalable
video
coding)
support
Enable great meeting experiences &
collaboration
Lync Room System
• Familiar Lync Meeting
experience extended to the
conference room
• Easy to setup, join and
manage
• Sim...
Enable and improve
mobile productivity
Communicate in real time
with colleagues,
customers and partners
from virtually any...
• Apps are the new modality
• Devices are the new desktop
• Disruption is the new normal
• Traditional ROI is passé – thin...
From ROI (Return on Investment) approach
– “Justification” for a major investment
– Vendor’s list of how to pay for the
en...
• Pin-point
targeting
– Specific returns
– Specific user
populations
– Specific activities
• Extreme speed
• Extensibility...
• Leverage core knowledge,
competency
• Increased responsiveness to
change
• Flexibility in the workforce
• Increased abil...
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to...
Roadmap Example:
Modular & Incremental
Phase 1: Enhance service and
sales:
– Contact management
– Mobile information deliv...
Example of Roadmapping
Phase 1 Phase 2 Phase 3
Use Case
App Goal
Users
Approach
Elements
Resources
Budget Estimate
Possibl...
“Apps”*
– Resource locator applications
– Comm-enabling applications and portals with optimal UC tools
– Comm-optimizing w...
Future-oriented “apps” Justifications
Category Application provides Potential returns
Resource locator
applications
• Tool...
Future-oriented “ops” Justifications
Category Application provides Potential returns
Conferencing/Social
Internal, externa...
TCO Components
One time costs
Total server software
Total software CALs
Total hardware
Total contact center
Total videocon...
TCO Case: Conferencing & Enterprise
Voice w/EAS
© M Parker UniComm Consulting & EB Kelly KelCor 2014
TCO Case:
IM & Conferencing Only w/EAS
© M Parker UniComm Consulting & EB Kelly KelCor 2014
TCO Case: Conferencing, EV, Contact
Center w/EAS
5,000 users
IM/P2P; conferencing; enterprise voice; Microsoft EAS
Contact...
TCO Case: Conf., EV, CC, Video
Rooms w/EAS
© M Parker UniComm Consulting & EB Kelly KelCor 2014
• If you are not moving to Enterprise Voice soon
– A cloud-based Lync conferencing and IM solution has the
lowest TCO
• If...
• Getting a handle on operating costs is difficult
– Survey data from analyst firms show widely varying operating costs
• ...
– Measure existing costs for a viable baseline
– Automate and instrument system management
– Use self-service and self-car...
• Only native UC solution for Office™
• Business communications is a blend
– Text and documents are the leading modality (...
• New UC value from optimizing processes*
– Change how business works
– Go faster; use less; be different
– Match trends f...
• Lync TCO comparisons will vary widely by required workloads
• Lync TCO is competitive with leading IP PBX TCO
• Operatio...
Your Presenter
Corey McClain
Consultant
MCSE, MCSA, MCITP, MCTS, CCA
coreym@cdh.com
Agenda
• Incremental Deployment
• Deployment Choices
– On-Premise Topologies
– Lync Online Features
– Lync Hybrid Deployme...
Consider a Modular
Approach Over Time
On-Premises or O365
On-Premises or Hosted
Mobility
Consider a Modular Approach Over ...
Lync 2013 Deployment Choices
On-Premises Hybrid Cloud
On-Prem Lync Topologies
• Overview
• Single Server
• Highly Available Pool
• Geographically Dispersed Pools
You Own Everything
• Capacity planning and sizing.
• Server acquisition and setup.
• Deployment.
• Scaling out, patching, ...
Single Server System
Standard Edition server runs all
workloads
No other server required to additional
functionalities
All...
Scalable Server Pools
Enterprise Edition Front End pool
Back End Server with SQLServer
Ideal for large and medium size bus...
Multiple Data Center Pools
Primary site
Secondary site
High capacity architecture
in each region
Distributed resources wit...
Lync Online
• Overview
• Feature Comparisons
Gain Efficiency & Optimize for Cost
• Software as a Service (SaaS).
• Rich feature set is always up to date.
• Includes a ...
Lync Server, Lync Online:
IM/Presence
Feature Lync Server Lync Online
Rich presence  
Peer-to-Peer Audio/Video Calling ...
Lync Server, Lync Online: Meetings
Feature Lync Server Lync Online
Multi-Party PC Audio/Video  
Ad-hoc meetings, Schedul...
Lync Server, Lync Online: Voice
Feature Lync Server /
Lync Split domain
on-premise users
Lync Split
domain-
Online Users
P...
O365 Scenario Feature Matrix
Customer scenario
Lync Online and
Exchange On-Prem
Lync On-Prem and
Exchange Online
View pres...
Lync Hybrid
• Overview
• Deployment Process
Combine Benefits
• Some users are homed on-premises and some users are
homed online, but the users share the same SIP doma...
What is Lync Hybrid?
Lync Online
Lync On-Premises
Contoso.com
Contoso.com
Why You May Deploy Lync Hybrid
• Office 365 –
Optimal for:
– IM/Presence
– Conferencing
– Simple client-based apps
• Premises or Dedicated
Hosted – Optim...
A Perspective for Cloud
• If you are not moving to Enterprise Voice soon
– A cloud-based Lync conferencing and IM solution...
Lync Hybrid Co-Existence
Topologies
Contoso Contoso Contoso
Active Directory Active Directory Active Directory
Lync Server...
Deployment Process Overview
Lync Conference 2014
Vegas Baby!
• Video Interoperability Server (VIS)
• Skype video federation
• Enterprise Voice Online
...
Thank You
cdh.com
Lync seminar preso all content
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Transcript of "Lync seminar preso all content"

  1. 1. March 2014 Lync: Office 365, On-Premise or Hybrid
  2. 2. Quick Facts About Us • 24th Year • Grand Rapids & Detroit • 30 Staff Approach • Vendor Independent • Non-reseller • Professional Services Only Partnerships • Microsoft Gold • VMware Enterprise • Citrix Silver • Cisco Premier • Novell Gold
  3. 3. Microsoft Gold Partner PinpointCompetencies Successes
  4. 4. Expertise • Microsoft SharePoint • Development • User Interface & User Experience • Business Intelligence • Project Management • IT and Project Planning • Enterprise Project Management • Project Management Office • Microsoft System Center • Virtualization • Cloud Computing • Security Infrastructure • Policy Development Infrastructure • Mobile Device Management • Application Development Mobility • Microsoft Lync • Microsoft Exchange • Enterprise Voice • Communication Enabled Business Process Unified CommunicationsCollaboration Project Management
  5. 5. Collaboration and Feedback Collaboration and Feedback We love questions and we love seeing you! If you have a camera, turn it on. Collateral is uploaded to the meeting. Click Ctrl+F or the paperclip in the upper right. We’ll ask for your feedback immediately following this event.
  6. 6. Get Social with C/D/H @cdhtweetstech /cdhtech /company/cdh cdhtalkstech.com
  7. 7. Your Presenter Gil Lalo Director of Client Services: Enterprise Architecture MSc, CPEHR, CPHIT, CPHIMS gill@cdh.com http://www.linkedin.com/in/gillalo
  8. 8. • Why do the world’s largest organizations use Lync? • TCO example • One size does not fit all Agenda
  9. 9. Lync Voice Customer Momentum “Microsoft is now shipping more enterprise voice lines than any other technology company in the world.” - Kevin Turner, 2013 Financial Analyst Meeting 70 60% 33,000 Voice users 15,000 Voice users 25,000 Voice users
  10. 10. Applications Used Every Day Enterprise-ready Unified communications platform
  11. 11. Reduce Costs Through Converged Communications
  12. 12. Today’s Cost Cutting Frontier: Real Estate 2nd largest cost after HR for most companies Real Estate is the 80% of workers spend some portion of their time working outside of the office 50% Of corporate office space is under-utilized and wasted 62% of organizations use some form of alternative workplace strategy (AWS)
  13. 13. Delivering Strong Benefits Increase Employee Satisfaction and Customer Impression Video: http://www.microsoft.com/en- us/showcase/details.aspx?uuid=d9fb6d35-0f9c- 488a-b661-22042ab6dffe 67%+ 50% + 50% + “We have been able to increase overall employee satisfaction by 11% and improved customer impressions by 21%.” – Martha Clarkson , Workplace Strategist Real Estate and Facilities, Microsoft $ 92.0 M Travel cost savings per year $ 8.0 M Audio-conferencing costs $ 1.0 M Office moves overhead $ 101.0M Total Savings $ 101.0M Total Savings
  14. 14. Driving Business Impact
  15. 15. Extending Unified Communications Reach Lync/Skype: Connecting with Others from Anywhere #1 Microsoft leads the UC market* Sheryl in her home office at Contoso (Denver, CO, USA) John at his office at Contoso, (London, UK) Fabian, partner (Sao Paulo, Brazil) Lync-Lync Federation 90 of Fortune 100 companies have Lync Anne, small supplier (Singapore) Casey, customer (Tucson, AZ, USA) 320M Connected users Lync-Skype connectivity *Microsoftnow shippingmore enterprisevoice linesthan anyothertechnologycompany.
  16. 16. Seamless & Flexible: From Anywhere Sheryl launches the new product for customers and partners …and they join and watch from around the world.
  17. 17. Financial Services & Banking Lync/Skype: Connecting with Others from Anywhere Remote Advisor • High net worth Clients • Expert finder • Translation services
  18. 18. Government & Civic Services Lync/Skype: Connecting with Others from Anywhere Citizen Services • Cross-agency collaboration • Renew licenses, permits, contracts • Virtual Town Hall
  19. 19. Manufacturing & Resources Lync/Skype: Connecting with Others from Anywhere Driving Innovation • Product Design • Research & Development • Supply chain logistics • Assembly & Design Integration
  20. 20. Healthcare Lync/Skype: Connecting with Others from Anywhere Tele-Medicine • Provide specialist services • Virtual patient visits • Enable referrals
  21. 21. Retail Lync/Skype: Connecting with Others from Anywhere Drive Customer Experiences • Shopping assistant • Ask an Expert • Mobile assisted selling • Offers to VIP customers
  22. 22. Media Lync/Skype: Connecting with Others from Anywhere Drive Customer Experiences • Live interview from anywhere • Remote screen test • Remote Contributors • Virtual storyboard meetings
  23. 23. Lync Platform Enables • Rich integration with Office 365 • Business process enhancements • Delivering value beyond voice, video and conferencing
  24. 24. Over 1,700 Partners Building Lync Apps Compliance Training Workflow Contact Center
  25. 25. Primary Investment Areas For the Future • Connect billions of Lync and Skype users together, unlocking new opportunities while making rich communications universal • Deliver complete and compelling mobile user scenarios on the devices people want to use • Improve upon the current collaboration experiences • Deliver capabilities that satisfy requirements for:  eLearning scenarios  Auditorium scenarios  conference rooms  LMS customers in transition to Lync • Deliver Enterprise Voice capabilities to Lync Online and Office 365 multi- tenant customers • Deliver video interoperability to our Skype + Lync connectivity • Support “built in” interoperability between Lync and SIP based video teleconference systems including Tandberg Investments across Service & Server that accrue to all workloads & capabilities. Continuously improving reliability, scalability and performance. Simplifying interoperability and reducing overall complexity.
  26. 26. Mobile client experiences designed for the device Lync is familiar and engaging, across a variety of devices and platforms
  27. 27. Multiparty HD video gallery & H.264 SVC (scalable video coding) support Enable great meeting experiences & collaboration
  28. 28. Lync Room System • Familiar Lync Meeting experience extended to the conference room • Easy to setup, join and manage • Simple to deploy • Developed by Microsoft as a Lync endpoint • Delivered by partners as a packaged solution
  29. 29. Enable and improve mobile productivity Communicate in real time with colleagues, customers and partners from virtually anywhere Enable new ways of collaboration with voice & video using a single unified client Share ideas and keep teams in sync Reduce costs related to video conferencing, telephony and travel Reduce costs through simplification and consolidation Manage with common and familiar tools Reduce total cost of ownership with integration and shared infrastructure Accelerate adoption of online services Reduce IT operations costs Enables a path to unified communications – following a customer’s blueprint Lync Enterprise Benefits
  30. 30. • Apps are the new modality • Devices are the new desktop • Disruption is the new normal • Traditional ROI is passé – think IOR The Changing Business Case Game
  31. 31. From ROI (Return on Investment) approach – “Justification” for a major investment – Vendor’s list of how to pay for the entire system – Analysis of one large multi-year project For Optimal Results, Change Perspective… To IOR (Invest on Return) approach • Based on specific identified returns • Organization’s list of desired outcomes • Analysis of discrete projects or phases
  32. 32. • Pin-point targeting – Specific returns – Specific user populations – Specific activities • Extreme speed • Extensibility • Flexibility The Business Case of the Future
  33. 33. • Leverage core knowledge, competency • Increased responsiveness to change • Flexibility in the workforce • Increased ability to innovate • Unexpected competitors • Economic and regulatory factors New CXO Concerns © M Parker UniComm Consulting 2014
  34. 34. Application Case Study Examples Est. 3-Year ROI % Optimize Resource Utilization Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69% Accelerate Transaction Completion Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198% Increase Notification Precision Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53% Improve Contact Success Branch Banks: Increase revenues and service via video access to banking specialists 197% Automate Communication Processes Insurance: Put IM in broker portal for field-specific chat; staff saves 30%, ups loyalty 84% Speed Information Delivery Tunneling equipment and services parts info & delivery via IM bot. Increase uptime, lower cell costs. 129% Enhance Collaboration Effectiveness Oil Exploration: Reduce time and assets 20-25% for each exploration via built-in collaboration tools 297% Application Case Study Examples Est. 3-Year ROI % Optimize Resource Utilization Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69% Accelerate Transaction Completion Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198% Increase Notification Precision Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53% Improve Contact Success Branch Banks: Increase revenues and service via video access to banking specialists 197% Automate Communication Processes Insurance: Put IM in broker portal for field-specific chat; staff saves 30%, ups loyalty 84% Speed Information Delivery Tunneling equipment and services: Parts info & delivery via IM bot; increase uptime, lower cell costs 129% Application Case Study Examples Est. 3-Year ROI % Optimize Resource Utilization Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69% Accelerate Transaction Completion Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198% Increase Notification Precision Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53% Improve Contact Success Branch Banks: Increase revenues and service via video access to banking specialists 197% Automate Communication Processes Insurance: Put IM in broker portal for field-specific chat; staff saves 30%, ups loyalty 84% Application Case Study Examples Est. 3-Year ROI % Optimize Resource Utilization Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69% Accelerate Transaction Completion Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198% Increase Notification Precision Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53% Improve Contact Success Branch Banks: Increase revenues and service via video access to banking specialists 197% Application Case Study Examples Est. 3-Year ROI % Optimize Resource Utilization Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69% Accelerate Transaction Completion Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198% Increase Notification Precision Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53% Application Case Study Examples Est. 3-Year ROI % Optimize Resource Utilization Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69% Accelerate Transaction Completion Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198% Application Case Study Examples Est. 3-Year ROI % Optimize Resource Utilization Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%
  35. 35. Roadmap Example: Modular & Incremental Phase 1: Enhance service and sales: – Contact management – Mobile information delivery Phase 2: Improve time to market: – Collaboration acceleration Phase 3: Optimize operations: – Communications-enabled portals – Resource ID for problem solving
  36. 36. Example of Roadmapping Phase 1 Phase 2 Phase 3 Use Case App Goal Users Approach Elements Resources Budget Estimate Possible ROI Phase 1 Phase 2 Phase 3 Use Case Field sales /services App Goal Sales and service capacity gains; cell expense savings Users 200 sales 400 services Approach Mobility app PBX or desk Elements Add mobility and IM services Resources 2-4 servers Gateway 0.5 DBA 0.5 Help Desk Budget Estimate $100K capital $14 per user per month Possible ROI +$10M / year revenue or -$1.3M / year expenses Phase 1 Phase 2 Phase 3 Use Case Field sales /services Product development marketing App Goal Sales and service capacity gains; cell expense savings Faster to market; better fit to customer needs Users 200 sales 400 services 300 developers 50 product marketing Approach Mobility app PBX or desk UC with collaborative workspace platform Extend desktop Elements Add mobility and IM services IM, Presence, comm. and conferencing in collaborative workspaces Resources 2-4 servers Gateway 0.5 DBA 0.5 Help Desk 3 additional servers Gateways .03 DBA .03 Help Desk Budget Estimate $100K capital $14 per user per month $60K capital $17 per user per month Possible ROI +$10M / year revenue or -$1.3M / year expenses +$30M / year new revenue or -$5M / year expense Phase 1 Phase 2 Phase 3 Use Case Field sales /services Product development marketing Manufacturing, orders, logistics App Goal Sales and service capacity gains; cell expense savings Faster to market; better fit to customer needs Shorten supply chain; reduce asset use Users 200 sales 400 services 300 developers 50 product marketing 150 logistics, orders, production supervisors Approach Mobility app PBX or desk UC with collaborative workspace platform Extend desktop Embed IM, comm. into apps and websites; use best existing UC Elements Add mobility and IM services IM, Presence, comm. and conferencing in collaborative workspaces Existing UC tools plus CEBP integration Resources 2-4 servers Gateway 0.5 DBA 0.5 Help Desk 3 additional servers Gateways .03 DBA .03 Help Desk 1 additional server Gateway additional ports 0.2 DBA 0.2 Help Desk Budget Estimate $100K capital $14 per user per month $60K capital $17 per user per month $50K capital $10 per user per month Possible ROI +$10M / year revenue or -$1.3M / year expenses +$30M / year new revenue or -$5M / year expense -$5.6M asset use or -$0.8M carrying cost Est. ROI 165% Est. ROI 335% Est. ROI 168%
  37. 37. “Apps”* – Resource locator applications – Comm-enabling applications and portals with optimal UC tools – Comm-optimizing workflows – Comm-optimizing mobile apps “Ops” – Conferencing / Collaboration / Social – internal, external, supply chain – Mobile/remote users via cloud or hosting – Mobile/PC client adoption – Streamline operations and organizations Future-oriented “hot” Justifications
  38. 38. Future-oriented “apps” Justifications Category Application provides Potential returns Resource locator applications • Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated • Reduce E:R for business processes • Faster transactions, increased revenue • Better service, customer loyalty Comm-enabling applications and portals and workspaces • Optimal communication tools in context of users’ business apps and web interfaces • New forms of self-service • Ways to incorporate best practices • Reduce E:R for business processes • Shift to better methods (IM vs. voice) • Better match to source of service • Differentiation Comm-optimizing workflows and collaborations • New UC methods to optimize workflows • Elimination of old comm. steps in workflows • Info delivery to replace live communication • Ways to incorporate best practices • Reduce E:R for streamlined processes • Faster transactions or collaborations to increase revenue, customer loyalty • Differentiation Comm-optimizing mobile applications • Communications embedded in essential ‘apps’ on mobile devices to match users’ consumer-driven experiences and habits • Same as above in more times, places • Emphasis on certain usage profiles • May broaden labor pool Category Application provides Potential returns Resource locator applications • Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated • Reduce E:R for business processes • Faster transactions, increased revenue • Better service, customer loyalty Comm-enabling applications and portals and workspaces • Optimal communication tools in context of users’ business apps and web interfaces • New forms of self-service • Ways to incorporate best practices • Reduce E:R for business processes • Shift to better methods (IM vs. voice) • Better match to source of service • Differentiation Comm-optimizing workflows and collaborations • New UC methods to optimize workflows • Elimination of old comm. steps in workflows • Info delivery to replace live communication • Ways to incorporate best practices • Reduce E:R for streamlined processes • Faster transactions or collaborations to increase revenue, customer loyalty • Differentiation Category Application provides Potential returns Resource locator applications • Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated • Reduce E:R for business processes • Faster transactions, increased revenue • Better service, customer loyalty Comm-enabling applications and portals and workspaces • Optimal communication tools in context of users’ business apps and web interfaces • New forms of self-service • Ways to incorporate best practices • Reduce E:R for business processes • Shift to better methods (IM vs. voice) • Better match to source of service • Differentiation Category Application provides Potential returns Resource locator applications • Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated • Reduce E:R for business processes • Faster transactions, increased revenue • Better service, customer loyalty
  39. 39. Future-oriented “ops” Justifications Category Application provides Potential returns Conferencing/Social Internal, external, supply chain • Interactive workplace environment • Additional work methods, in and beyond org • New work delivery and tracking options • Improved E:R for unstructured work • Potential for increased innovation • Reinvented, simplified workflows Mobile/remote users Via cloud or hosting • Communication better matched to user locations • Simple connections using available nets • Increased transactions and revenue • Lower infrastructure and UC costs Mobile/PC client adoption • UC core functions on every device • Platform for comm-enabled apps • Lower cost; more flexibility for comm- enable apps, workflows, and mobile to deliver benefits Streamline operations and organizations • Integrated, efficient system operations and user support • Likely lower cost of operations • More flexibility to create optimal workflows, usage profile support Category Application provides Potential returns Conferencing/Social Internal, external, supply chain • Interactive workplace environment • Additional work methods, in and beyond org • New work delivery and tracking options • Improved E:R for unstructured work • Potential for increased innovation • Reinvented, simplified workflows Mobile/remote users Via cloud or hosting • Communication better matched to user locations • Simple connections using available nets • Increased transactions and revenue • Lower infrastructure and UC costs Mobile/PC client adoption • UC core functions on every device • Platform for comm-enabled apps • Lower cost; more flexibility for comm- enable apps, workflows, and mobile to deliver benefits Category Application provides Potential returns Conferencing/Social Internal, external, supply chain • Interactive workplace environment • Additional work methods, in and beyond org • New work delivery and tracking options • Improved E:R for unstructured work • Potential for increased innovation • Reinvented, simplified workflows Mobile/remote users Via cloud or hosting • Communication better matched to user locations • Simple connections using available nets • Increased transactions and revenue • Lower infrastructure and UC costs Category Application provides Potential returns Conferencing/Social Internal, external, supply chain • Interactive workplace environment • Additional work methods, in and beyond org • New work delivery and tracking options • Improved E:R for unstructured work • Potential for increased innovation • Reinvented, simplified workflows
  40. 40. TCO Components One time costs Total server software Total software CALs Total hardware Total contact center Total videoconferencing hardware Total implementation costs Grand total one time costs Essential for Comparison of Premises vs. Hosted! One time costs Total server software Total software CALs Total hardware Total contact center Total videoconferencing hardware Total implementation costs Grand total one time costs 5-year total of annual support costs Server software maintenance / support Total CAL maintenance / support Total hardware support Total videoconferencing maintenance / support Total contact center annual support Grand total support costs Subtotal before support costs One time costs Total server software Total software CALs Total hardware Total contact center Total videoconferencing hardware Total implementation costs Grand total one time costs 5-year total of annual support costs Server software maintenance / support Total CAL maintenance / support Total hardware support Total videoconferencing maintenance / support Total contact center annual support Grand total support costs Subtotal before operating costs Operating costs Total rack space costs Total personnel costs Total power costs Total annual bandwidth cost Total SIP trunking cost Total operating costs © M Parker UniComm Consulting & EB Kelly KelCor 2014
  41. 41. TCO Case: Conferencing & Enterprise Voice w/EAS © M Parker UniComm Consulting & EB Kelly KelCor 2014
  42. 42. TCO Case: IM & Conferencing Only w/EAS © M Parker UniComm Consulting & EB Kelly KelCor 2014
  43. 43. TCO Case: Conferencing, EV, Contact Center w/EAS 5,000 users IM/P2P; conferencing; enterprise voice; Microsoft EAS Contact center (Interactive Intelligence) No group video On-Premises vs. IP-PBX: Lync 11% favorable On-Premises vs. Cloud: Lync On-Prem 31% favorable to Lync Cloud © M Parker UniComm Consulting & EB Kelly KelCor 2014
  44. 44. TCO Case: Conf., EV, CC, Video Rooms w/EAS © M Parker UniComm Consulting & EB Kelly KelCor 2014
  45. 45. • If you are not moving to Enterprise Voice soon – A cloud-based Lync conferencing and IM solution has the lowest TCO • If you are moving to Enterprise Voice – A cloud-based Lync solution that includes enterprise voice shows a higher TCO than an on-premises solution A Perspective for Cloud
  46. 46. • Getting a handle on operating costs is difficult – Survey data from analyst firms show widely varying operating costs • Analyst firm A: $ 214 per user per year for ongoing operational costs • Analyst firm B: $ 714 to $1,912 per user for first year VoIP or IPT & UC operational costs* * Reports note that UC&C increases the scope of services provided, thus initial integration costs • Sanity check against required staff roles – Operating staff or infrastructure outsourcing usually reflects: • Ratio of staff to number of software server instances (whether on discrete or virtual machines) – The number of servers driven by workloads; Lync and IP-PBX server counts are roughly equivalent • Plus staff positions for network and QoS management and on-going system architect/manager – Smaller enterprises see higher cost per user, based on system configurations Take Control of Operating Costs - 1
  47. 47. – Measure existing costs for a viable baseline – Automate and instrument system management – Use self-service and self-care options – Track help desk usage; use UC tools – Integrate simply with desktop/device support – Converge with Desktop/Device Support organization – Evolve to UC as a software app on IT networks & servers (or in cloud) Take Control of Operating Costs - 2
  48. 48. • Only native UC solution for Office™ • Business communications is a blend – Text and documents are the leading modality (E-Mail, Presence, IM, social, shared workspaces, document sharing, pictures, video streaming) – Real-time voice and video serve particular purposes – Varies by processes and by demographic groups • UC usage profiles guide optimal mix Lync: Designed for Office Communications
  49. 49. • New UC value from optimizing processes* – Change how business works – Go faster; use less; be different – Match trends for user expectations • Lync leads in this category – Growing base of apps packages and sample code – Client and server APIs and SDKs – Part of the suite, e.g. AD, IIS, et al. – Large developer Partner community Lync: A UC Applications Platform * See Lync Business Cases: What’s Hot – What’s Not
  50. 50. • Lync TCO comparisons will vary widely by required workloads • Lync TCO is competitive with leading IP PBX TCO • Operational costs demand attention for best TCO • Cloud offerings have an attractive TCO for some workloads • Consider modular and hybrid approaches to TCO Recap and Summary
  51. 51. Your Presenter Corey McClain Consultant MCSE, MCSA, MCITP, MCTS, CCA coreym@cdh.com
  52. 52. Agenda • Incremental Deployment • Deployment Choices – On-Premise Topologies – Lync Online Features – Lync Hybrid Deployment • Lync Conference 2014
  53. 53. Consider a Modular Approach Over Time On-Premises or O365 On-Premises or Hosted Mobility Consider a Modular Approach Over Time
  54. 54. Lync 2013 Deployment Choices On-Premises Hybrid Cloud
  55. 55. On-Prem Lync Topologies • Overview • Single Server • Highly Available Pool • Geographically Dispersed Pools
  56. 56. You Own Everything • Capacity planning and sizing. • Server acquisition and setup. • Deployment. • Scaling out, patching, and operations. • Backing up data. • Maintaining failover and disaster recovery. • Connecting your Lync Server 2013 infrastructure to the PSTN. • Integration with existing phone equipment, such as private branch exchanges (PBXs).
  57. 57. Single Server System Standard Edition server runs all workloads No other server required to additional functionalities All in one box deployment Ideal for proof of concept, pilot, small and medium businesses Functionality: IM, Presence, Voice, Video, Conferencing, Mobility PSTN access with Gateway, Direct SIP or SIP Trunk HA/DR if paired with another SE server AD Standard edition Optional backup Standard editionPairing
  58. 58. Scalable Server Pools Enterprise Edition Front End pool Back End Server with SQLServer Ideal for large and medium size businesses, regional deployment. Scale up by adding up to 12 FE servers in a pool Collocate Archiving DB, Monitoring DB, PChat DBs on Back End Servers High Availability by FE failover and Mirrored Back End Servers Enterprise edition front end servers SQL AD
  59. 59. Multiple Data Center Pools Primary site Secondary site High capacity architecture in each region Distributed resources with high availability Allow least cost routing across the enterprise Federation and remote access from 2 datacenters Paired FE pools across sites for Disaster Recovery PSTN Europe PSTN Americas Remote site with survivability SIP trunk AD SQL SQL Directors External access External access SQL
  60. 60. Lync Online • Overview • Feature Comparisons
  61. 61. Gain Efficiency & Optimize for Cost • Software as a Service (SaaS). • Rich feature set is always up to date. • Includes a Windows Azure Active Directory tenant for online accounts, which can be used with other applications. • Directory integration includes synchronizing account names and passwords between the on-premises Active Directory Domain Services (AD DS) environment and the Windows Azure Active Directory tenant. • If single sign-on is a requirement, Active Directory Federation Services (AD FS) must be implemented. • Client communication over the Internet is encrypted and authenticated. • Legacy phone equipment (public switched telephone network [PSTN]) connectivity available through third-party providers (check availability).
  62. 62. Lync Server, Lync Online: IM/Presence Feature Lync Server Lync Online Rich presence   Peer-to-Peer Audio/Video Calling   Click to Communicate—Office integration   Mobility Clients—Windows Phone, Android, iOS   MAC Client   Federation with Lync/Lync Online   Skype Interop   XMPP Gateway  Persistent Chat  Federation with Yahoo/AOL 
  63. 63. Lync Server, Lync Online: Meetings Feature Lync Server Lync Online Multi-Party PC Audio/Video   Ad-hoc meetings, Scheduled Meetings   Desktop Sharing, Application Sharing, Power Point   Rich Client for Meetings   Mobile Clients for Meetings   Rich Client for Meetings   Reach Client for Meetings   PSTN Dial-in in Meetings  With ACP Partners Meeting Size 1000 250
  64. 64. Lync Server, Lync Online: Voice Feature Lync Server / Lync Split domain on-premise users Lync Split domain- Online Users Peer-to-Peer & PSTN calling, Emergency Dialing, Voice Mail  Call hold, Transfer, Forwarding, Delegation & Team Calling  IP Phones, USB Peripherals & Mobile call via work  Direct SIP Interoperability with on-premises PBX  Private Line, Common Area Phones  Analog Devices, Enhanced 911  Call Parking, Unassigned Number Handling  Call Center Integration & Response Groups  Network Resiliency, Call Admission Control 
  65. 65. O365 Scenario Feature Matrix Customer scenario Lync Online and Exchange On-Prem Lync On-Prem and Exchange Online View presence or IM a contact in Outlook Schedule and join meeting through Outlook View presence or IM a contact in Outlook Web Access View presence or IM a contact in Lync Mobile Client Join meeting from Lync Mobile Client Modify Contact List (via Unified Contact Store in Exchange) Lync Server 2013 Only View or Modify Contact Photo in Lync Web App Lync Server 2013 Only Delegate schedules meeting on-behalf of Boss * Exchange 2013 Only Archiving meeting content Lync Server 2013 Only Searching archived meeting content Lync Server 2013 Only Leaving or retreiving voicemail Publish status based on Outlook calendar free/busy Missed Conversations history and Call Logs are written to user’s exchange mailbox Schedule meeting through Outlook Web Access * Supported only when both users are homed online in the same forest or both are homed on-premises.
  66. 66. Lync Hybrid • Overview • Deployment Process
  67. 67. Combine Benefits • Some users are homed on-premises and some users are homed online, but the users share the same SIP domain, such as contoso.com. • Leverage your existing Lync Server 2013 infrastructure, including connections to the PSTN. • Easily add new Lync Online users that do not require PSTN access. • Migrate from Lync on-premises to Lync Online over time, on your schedule. • Integrate with other Microsoft Office 365 applications, including Exchange Online and SharePoint Online.
  68. 68. What is Lync Hybrid? Lync Online Lync On-Premises Contoso.com Contoso.com
  69. 69. Why You May Deploy Lync Hybrid
  70. 70. • Office 365 – Optimal for: – IM/Presence – Conferencing – Simple client-based apps • Premises or Dedicated Hosted – Optimal for: – Enterprise Voice – Contact Center – CEBP and server-based A Hybrid Approach May Be Best
  71. 71. A Perspective for Cloud • If you are not moving to Enterprise Voice soon – A cloud-based Lync conferencing and IM solution has the lowest TCO • If you are moving to Enterprise Voice – A cloud-based Lync solution that includes enterprise voice shows a higher TCO than an on-premises solution
  72. 72. Lync Hybrid Co-Existence Topologies Contoso Contoso Contoso Active Directory Active Directory Active Directory Lync Server 2013 OCS 2007 R2 Lync Edge Server 2013 Lync Edge Server 2010 Lync Server 2010 Lync Server 2013 Admin Tools Lync Server 2013 Lync Edge Server 2013 OCS 2007 R2 + Lync Server 2013 Lync Server 2010 + Lync Server 2013 Lync Server 2013 Lync Server 2010 February 2013 Cumulative Updates applied.
  73. 73. Deployment Process Overview
  74. 74. Lync Conference 2014 Vegas Baby! • Video Interoperability Server (VIS) • Skype video federation • Enterprise Voice Online • UC -> Universal Communications • jLync: JavaScript wrapper for Lync & browsers • Voice commands for Windows Phone • Anonymous join from mobile and tablet like Lync Web App • Android tablet app by July • Call collect to websites
  75. 75. Thank You cdh.com
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