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Addressing HIV Testing, Prevention, Care and Support Service Referral Needs in California

Addressing HIV Testing, Prevention, Care and Support Service Referral Needs in California






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    Addressing HIV Testing, Prevention, Care and Support Service Referral Needs in California Addressing HIV Testing, Prevention, Care and Support Service Referral Needs in California Presentation Transcript

    • Addressing HIV Testing,Prevention, Care and Support Service Referral Needs in California Dennis Fleming Intervention Specialist California Department of Public Health Office of AIDS
    • National HIV/AIDS Strategy• Instructs “health departments to provide…local information on where to access care and support services… (and that they be) disseminated online.”• Limited resources encourage collaborating with and sharing already developed resources across funding streams
    • Service Referral Line• OA lost all state funding for testing, prevention, care and support services in 2009• As part of re-prioritization, brought telephone hotline in-house• Leveraged CDC and NPIN resources• Established Referral Line – Telephone line with live operators – Live chat – Website
    • The one comprehensive and easy to use website needed to find California HIV Testing, Prevention, Care & Treatment, and Support Services in your area. Easy to remember URL: www.HIVServicesCA.com
    • Service Referral Line• Staff member answers calls and chats during business hours• Line redirects callers to 24 hour crisis line after hours• Callers seeking information (vs. referrals) are referred to HIV/AIDS resources and services such as HIV testing, prevention, care and treatment and support services in their area
    • #1 Service Request HIV Prevention Services
    • Care & Treatment Services
    • ServiceCategories for Care & Treatment
    • Support Services
    • ServiceCategories for HIV Support
    • Additional Resources
    • Six Month Evaluation• 4568 calls were received (>750 per month)• Of these, 13% requested information in Spanish• 2439 (53%) selected an option provided on the recording – General HIV/AIDS information – STD services – Emotional support services – Operator assistance – Of these, 14% requested operator assistance
    • Calls to the Hotline– 47% General HIV information– 26% Service referral assistance– 17% Emotional support services– 10% STD testing services– ½ male, ½ female • 87% of living cases in CA are in men
    • Location of Calls to Operators• 48% Los Angeles and San Francisco areas – 55% of living cases are in these areas• 32% High HIV/AIDS prevalence counties – 39% of living cases are in these areas• 19% Other counties• 1% Outside California
    • Referrals Made by Operators• 34% HIV testing sites• 20% Exposure risk/test accuracy questions• 11% Other• 9% Insurance• 6% HIV prevention services• 6% Care and treatment• 2% ADAP specific• 2% PEP
    • Chats• Approximately 159 over 5 months (32 / month)• 52% LA, SF and other high prevalence counties – 94% of living cases are in these areas• 28% Other CA counties• 20% Outside CA (including international)
    • Referrals Made by Operators• Main interaction difference from calls: – 41% Exposure risk/test accuracy questions from Chats vs. – 20% Exposure risk/test accuracy questions from Calls
    • Website• 9340 hits to the website over 5 months – 2701 searches for services• 65% outside California• 24% LA, SF, and high HIV/AIDS prevalence counties
    • Conclusion• By utilizing existing information resources – Comprehensive service referral system can be established – Provide service referral without overwhelming staff – 14,000 contacts over 6 months
    • Improvements• Created service categories not covered in NPIN (PEP, acute HIV diagnosis, benefits counseling)• Increases in marketing to: – Health departments – Providers – Consumers – Advocacy groups
    • How can you help?• Refer people to the service• Refer contractors to update (or sign up) listings• Add organizations to it yourself via update form available on the OA website• Visit us by chat or call!
    • AcknowledgementsWe would like to formally thank the Centersfor Disease Control for partnering with theCalifornia Office of AIDS in developing this resource for Californians
    • Questions/ContactsDaniel CoronadoDaniel.Coronado@cdph.ca.govDennis FlemingDennis.Fleming@cdph.ca.govF.E. Harrison (CDC)ckv3@cdc.gov