Oracle Intercalls
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Oracle Intercalls

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Oracle Intercalls Oracle Intercalls Document Transcript

  • Reservationless-Plus® (Operator-Free) Frequently Asked Questions24/7 Regional Help Below are questions frequently asked about InterCall Reservationless-Plus (Res-Plus,Desks: an operator-free solution) audio conferencing: accountsAmericas: conference call set-up866.672.2530706.634.9081 featureswww.intercall.compfs@intercall.com WHEN SHOULD I USE RES-PLUS CONFERENCING?APAC: Use Res-Plus conferencing any time you are hosting meetings of up to 125 participants1800 766 720 (Australia) and do not require a reservation or an operator.10800 6400089 (ChinaNorth)10800 2640089 (China HOW MANY PARTICIPANTS CAN I HAVE ON AN RES-PLUSSouth) CONFERENCE?800 966146 (Hong Kong)000800 1006443 (India) You can have up to 125 participants on a Res-Plus conference. Participant number 12600531 640072 (Japan) and above would be blocked.800 6163086 (Singapore)00801 615112 (Taiwan) For conferences greater than 125 participants, you must use Operator-Assisted audio0800 0320081 (UK) conferencing.+612 8295 9045(International) HOW DO I SCHEDULE A CONFERENCE?EMEA:+44(0)1452 587757 or No reservations are required. Just give your participants of the following:UK Only 0800 6942561 Date and time of conference call Global Access dial-in number(s) Conference Code Security Passcode (You must select and distribute a Security Passcode for every conference you host.) WHERE CAN I ACCESS MY GLOBAL ACCESS DIAL-IN NUMBERS? To maximize cost savings it is important that you and your participants select the dial-in numbers provided for your respective countries. To access your Global Access dial-in numbers: 1 Go to http://my.oracle.com/oracle_global_conferencing. 2 Click Res-Plus Global Access Numbers. Last modified on: 4/14/2009
  • HOW DO I START A CONFERENCE?To start a conference: 1 Dial your Global Access dial-in number. (To maximize cost savings select the dial-in numbers provided for your country.) 1 Enter your Conference Code followed by #. 2 Press * to identify yourself as the Leader. 3 Enter your Leader PIN followed by #. 4 Press 1 to begin your conference or press 2 to change your default conference options. 5 Enter the Security Passcode followed by #.HOW DO PARTICIPANTS JOIN MY CONFERENCE?Instruct participants to do the following: 1 Dial your Global Access dial-in number. (To maximize cost savings select the dial-in numbers provided for your country.) 2 Enter Conference Code followed by #. 3 Enter the Security Passcode followed by #.WHAT HAPPENS IF I CANNOT REMEMBER MY LEADER PIN AND INEED TO START A CONFERENCE?After entering an incorrect Leader PIN three times you are transferred to an operator.To receive your Leader PIN you must give the operator your: Conference Code First and last name E-mail address.The operator will then e-mail the Leader PIN to the e-mail address on the account.HOW DO I ACCESS OR CHANGE MY LEADER PIN?To access or change your Leader PIN: 1 Go to https://oracle.intercallonline.com. 2 Log in to your account (the first time you must log in by entering your Owner Number in the Username field and your Web PIN in the Password field.) 3 Click Manage Your Account. 4 Click View/Edit Owner Information. 5 Click View/Change Product Settings. 6 Access and change your Leader PIN.WHAT IS THE PURPOSE OF MY OWNER NUMBER?Your Owner Number is assigned to you by InterCall and is your unique identifier. You may need this number when you call the InterCall help desk. The very first time you go to https://oracle.intercallonline.com to retrieve your Leader PIN, you will enter your Owner Number instead of a Username.
  • WHAT HAPPENS IF I CANNOT REMEMBER MY OWNER NUMBER?Your Owner Number was e-mailed to you as part of your Welcome Letter from the OracleGlobal Audio Conferencing Team. You need this information only to set up your accounton www.intercallonline.com.Call InterCall Technical Assistance for help. Be prepared to provide: Your company name E-mail address.WHAT HAPPENS IF I CANNOT REMEMBER MY CONFERENCECODE?Your Conference Code was e-mailed to you as part of your Welcome Letter from theOracle Global Audio Conferencing Team.Call InterCall Customer Support for help. Be prepared to provide: Your company name E-mail address.WHAT HAPPENS IF A WRONG CONFERENCE CODE IS ENTEREDWHEN JOINING A CONFERENCE?After entering an incorrect Conference Code three times you are transferred to anoperator for assistance.HOW DO I ACCESS OR CHANGE MY CONFERENCE CODE?You may not change your Conference Code.To access your Conference Code: 1 Go to https://oracle.intercallonline.com. 2 Log in to your account. 3 Click Manage Your Account. 4 Click View/Edit Owner Information. 5 Click View Product Details.CAN I REQUEST TECHNICAL ASSISTANCE DURING MYCONFERENCE?At any time during your conference, you can request assistance by pressing *0 or 00 onyour phone keypad. With: *0 - a service representative will join the entire conference. 00 - a service representative will assist the individual requesting help.
  • WHAT ARE MY PHONE KEYPAD COMMANDS?Once dialed into your conference use your telephone keypad to access the commandsbelow:Telephone Keypad Commands *0 Operator assistance - conference 00 Operator assistance - individual *2 Begin / end conference record - Leader only *3 Change entry or exit method (recorded names, tones, silence) - Leader only *4 Private roll call *5 / #5 Mute / Unmute all lines except Leaders - Leader only *6 / #6 Mute / Unmute your own line *7 / #7 Lock / Unlock conference (including operator) - Leader only *8 Allow or disallow conference continuation - Leader only *9 Start or join sub-conference *51 / #51 Lecture mode on / off – Leader only #99 Disconnect all lines except leader’s – Leader only *# Private participant count ** List available keypad commandsWILL GROUP MUTE WORK FOR PARTICIPANTS WHO JOIN MYCONFERENCE AFTER I EXECUTE THE COMMAND? 7 Yes, participants who join the conference after you invoke the Group Mute command (*5) will be muted.WHAT IS THE DIFFERENCE BETWEEN INTERCALL.COM ANDORACLE.INTERCALLONLINE.COM? InterCall is the general site for features and documents about InterCall. InterCallOnline is where you can edit your account settings and request a Leader PIN change.
  • HOW DO I ARCHIVE MY CONFERENCE FOR PEOPLE WHO AREUNABLE TO ATTEND MY MEETING?Record and Playback digitally records your Res-Plus conference for individuals who wereunable to attend or for those who would like to listen to it again. Your cost center ischarged for this service. For easy 24/7 availability the recording can be accessed on the Internet or by dialing a toll-free number. You may also purchase a CD, downloadable link or a transcription of your recording.WHAT FEATURES ARE AVAILABLE WITH RES-PLUS?Res-Plus conferencing offers a variety of features to enhance your conference includingrecord and playback (for a charge), international dial-in numbers and in-call technicalsupport.For a complete list of features, see the Features Overview.