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Leadership in business

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Leadership in business: Four key trends in the 21st century - Contact centre Management Group

Leadership in business: Four key trends in the 21st century - Contact centre Management Group

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  • 1. Leadership in business: Four key trends in the 21 st century BDU-NMMU Business School
  • 2. 1. Leadership in a globalised, connected world
  • 3. Globalization…
    • The processes by which the world becomes a closely connected “global village”
    • Competition much fiercer
    • Opportunities far greater
    • “ Glocalization”
  • 4. A new global order…
    • From West to East
    • From G8 to G20
    • From old economies to emerging ones
  • 5. Rise of emerging markets
    • (Innovation :19 – exhibit 15
    Real GDP growth (%) 2009 2010 2011 Fast-growing economies Brazil -0.3 5.5 5.1 India 6.8 7.7 8.0 China 8.7 9.6 8.1 Singapore -2.1 4.9 4.8 South Korea 0.1 5.1 4.0 Mature economies Euro zone -4.0 0.8 1.1 France -2.2 1.4 1.3 Germany -5.0 1.1 1.2 United Kingdom -5.0 0.7 .9 Italy -4.9 0.8 0.8 Spain -3.6 -0.3 0.8 United States -2.5 2.5 1.4 Japan -5.1 1.5 1.1
  • 6. Annual volume of unit sales by 2014?
    • Total is a staggering 24m units in just 4
    • countries of the world! (76% probability)
    China = 12m India = 4m Brazil = 4m Russia = 4m
  • 7.
    • “ The ‘BRIC’ world has arrived and is quickly moving into the mainstream. To deal with this new reality, you need to increase your investments in these countries, and not decrease them… You lower your investment in these countries at your own risk”
  • 8.
    • Globalization as both opportunity and threat :
    • SA as gateway to Africa!
  • 9.  
  • 10. 2. Leadership toward sustainable business Sustainability: The green revolution
  • 11.
    • Ecology/Energy
  • 12. World Energy Consumption (Million tons of oil equivalent (Mtoe)) ( Source: http://www.un.org/esa/sustdev/sdissues/energy/op/beijing_re_egm/beijing_re_report.pdf)
  • 13. 2008 Global Non-renewable Fuel Consumption ( Source: http://www.bp.com/multipleimagesection.do?categoryId=9023755&contentId=7044552 )
  • 14. What is sustainable development? The ability of humanity to ensure that it meets the needs of the present without compromising the ability of future generations to meet their own needs . (World Commission on Environment and Development. Our Common Future . Oxford: Oxford University Press, 1987).
  • 15. The “capital” required for SD ECONOMIC SOCIAL ENVIRONMENTAL Financial Capital Infra-structural Capital Human Capital Socio-cultural Capital Natural Capital
  • 16. SD is therefore the optimal interaction and trade-off between three inter-related systems Socially desirable Economically viable Ecologically sustainable
  • 17. Consumer choices are moving… auto purchases
    • (KPMG:24)
    Fuel ef ficiency 93.5% Environmental friendliness 80.5% Safety innovation 71%
  • 18. Are you ready for the sustainability revolution?
    • “ Investors today know that sustainability-driven companies manage their risks better and are thus better equipped to cope with the challenges of the future”
  • 19. 3. Leadership that restores trust “ We live in a post-trust society where people lost their confidence in institutions and in themselves”
  • 20. CPI 2010
  • 21. HDI 2009
  • 22.  
  • 23. High confidence = good busine ss Share premium: UK 18% Italy 22% Indonesia 27% Africa 32% Majority outside directors Split management and directors Formal evaluation of directors Responsive to info requests INVESTOR CONFIDENCE
  • 24. 4. Leadership toward a vision… Imagine a different future
  • 25. Hope for the future
    • Leaders in the 21 st century are required to be “futuring” agents: The gift of imagination
    • Barack Obama: Dare to hope and yes we can!
  • 26. Visionaries see an unlikely future that does not yet exist
    • ML King:
    • I have a dream
    • Nelson Mandela:
    • Long walk to freedom
    • Victor Frank:
    • Quest for meaning of life
  • 27. Thank you very much! www.bdu.ac.za Acknowledgement to Prof Piet Naude: VC NMMU