Your SlideShare is downloading. ×
Ozayr Lorgat Current post   National Outsource Channel Business Manager The Unlimited Fourteen Years Contact Centre Indust...
Leadership – A Practical Approach Holistic Leadership Development And Succession In Management Developing And Managing A L...
Holistic Leadership Development And Succession In Management <ul><li>Everyone seems to know what great leaders  </li></ul>...
 
<ul><li>Leadership is a key skill which supports the growth and sustainability of your business! </li></ul><ul><li>This Is...
The result…
 
Developing And Managing A Leadership Pipeline <ul><li>Leadership Is Taken, Not Given… Reach Out And Grab It! </li></ul><ul...
Understanding Your Leadership Pipeline <ul><li>Self Management  </li></ul><ul><li>Team Management </li></ul><ul><li>Manage...
Management  Development  What Are You Doing? <ul><li>&quot;You can get much farther with a kind word and a gun than you ca...
Leadership Is A Skill Which Can Be Learned and Improved Upon Through Learning’s Such As: <ul><li>Letting Go Of Your Ego </...
·How Do I Retain My Top Performers <ul><li>Have A Win-Win Relationship </li></ul><ul><li>Ensure The Working Environment Is...
How To Become An Employer Of Choice <ul><li>Take A Stand On Your Culture </li></ul><ul><li>Take A Stand On Your Brand Valu...
How To Beat The Shortage Of Talent <ul><li>It Is Much Easier And Simpler To Grow Another Through Duplication </li></ul><ul...
<ul><li>Master Your Role Yourself </li></ul><ul><li>Always Be Coaching </li></ul><ul><li>Congratulate Reward Celebrate </l...
Upcoming SlideShare
Loading in...5
×

Leadership – A Practical Approach

1,326

Published on

Leadership – A Practical Approach
Holistic Leadership Development And Succession In Management

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,326
On Slideshare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Leadership – A Practical Approach"

  1. 1. Ozayr Lorgat Current post National Outsource Channel Business Manager The Unlimited Fourteen Years Contact Centre Industry Experience: Twelve Years in BPO 8 Years in a senior management capacity. Experienced in retail, travel, financial services, lifestyle, banking. “ Never deny someone the privilege of struggle!” (anonymous) As leaders we should afford our followers the opportunity to struggle and allow them (our followers) to have their own light-bulb moments .
  2. 2. Leadership – A Practical Approach Holistic Leadership Development And Succession In Management Developing And Managing A Leadership Pipeline Management Development What Are You Doing? How Do I Retain My Top Performers How To Become An Employer Of Choice How To Beat The Shortage Of Talent
  3. 3. Holistic Leadership Development And Succession In Management <ul><li>Everyone seems to know what great leaders </li></ul><ul><li>look like when they see them. </li></ul><ul><li>But, one year's success story often turns into the </li></ul><ul><li>next year's failure. </li></ul><ul><li>Why is it so hard to define and predict who will be consistently successful leaders? </li></ul>
  4. 5. <ul><li>Leadership is a key skill which supports the growth and sustainability of your business! </li></ul><ul><li>This Is Achieved Through: </li></ul><ul><li>Ongoing Planned Management Development </li></ul><ul><li>Ongoing Planned Strategic Development </li></ul><ul><li>Ongoing Scenario Based Training Exercises </li></ul>
  5. 6. The result…
  6. 8. Developing And Managing A Leadership Pipeline <ul><li>Leadership Is Taken, Not Given… Reach Out And Grab It! </li></ul><ul><li>Identify Great Followers </li></ul><ul><li>Build Positive Relationships </li></ul><ul><li>Add Value </li></ul><ul><li>Be Their Servant Leader </li></ul><ul><li>Empower Them </li></ul><ul><li>As Humans, We All Have The Ability To Help Another! </li></ul>
  7. 9. Understanding Your Leadership Pipeline <ul><li>Self Management </li></ul><ul><li>Team Management </li></ul><ul><li>Manager Management </li></ul><ul><li>Operational Management </li></ul><ul><li>Director/Executive Committee </li></ul><ul><li>MD/CEO </li></ul>
  8. 10. Management Development What Are You Doing? <ul><li>&quot;You can get much farther with a kind word and a gun than you can with a kind word alone.“ </li></ul><ul><li>Al Capone </li></ul><ul><li>To Build A Successful Call Centre Requires Quality Leadership </li></ul>
  9. 11. Leadership Is A Skill Which Can Be Learned and Improved Upon Through Learning’s Such As: <ul><li>Letting Go Of Your Ego </li></ul><ul><li>Building Relationships </li></ul><ul><li>Working With Excellence </li></ul><ul><li>Relying On Discipline, Not Emotion </li></ul><ul><li>Adding Value As Your Goal </li></ul><ul><li>Giving Your Power Away </li></ul>
  10. 12. ·How Do I Retain My Top Performers <ul><li>Have A Win-Win Relationship </li></ul><ul><li>Ensure The Working Environment Is Of A Compelling Nature </li></ul><ul><li>Treat People Like People </li></ul><ul><li>Show Them Their Individual Worth </li></ul><ul><li>Increase/Expand On The Targets/Expectations </li></ul><ul><li>Reward And Recognize </li></ul><ul><li>Future Developmental Planning </li></ul><ul><li>Strive To Become An Employer Of Choice </li></ul>
  11. 13. How To Become An Employer Of Choice <ul><li>Take A Stand On Your Culture </li></ul><ul><li>Take A Stand On Your Brand Values </li></ul><ul><li>Identify What Is Important To Your People </li></ul><ul><li>Invest In Your People </li></ul><ul><li>Become accredited </li></ul><ul><li>Benchmark and Align Your Company With Only The Best </li></ul>
  12. 14. How To Beat The Shortage Of Talent <ul><li>It Is Much Easier And Simpler To Grow Another Through Duplication </li></ul><ul><li>The More People You Can Duplicate Yourself Into, The More Successful You Will Be </li></ul>
  13. 15. <ul><li>Master Your Role Yourself </li></ul><ul><li>Always Be Coaching </li></ul><ul><li>Congratulate Reward Celebrate </li></ul><ul><li>Repitition Repitition Repitition </li></ul>Duplication

×