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Leadership – A Practical Approach
 

Leadership – A Practical Approach

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Leadership – A Practical Approach

Leadership – A Practical Approach
Holistic Leadership Development And Succession In Management

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    Leadership – A Practical Approach Leadership – A Practical Approach Presentation Transcript

    • Ozayr Lorgat Current post National Outsource Channel Business Manager The Unlimited Fourteen Years Contact Centre Industry Experience: Twelve Years in BPO 8 Years in a senior management capacity. Experienced in retail, travel, financial services, lifestyle, banking. “ Never deny someone the privilege of struggle!” (anonymous) As leaders we should afford our followers the opportunity to struggle and allow them (our followers) to have their own light-bulb moments .
    • Leadership – A Practical Approach Holistic Leadership Development And Succession In Management Developing And Managing A Leadership Pipeline Management Development What Are You Doing? How Do I Retain My Top Performers How To Become An Employer Of Choice How To Beat The Shortage Of Talent
    • Holistic Leadership Development And Succession In Management
      • Everyone seems to know what great leaders
      • look like when they see them.
      • But, one year's success story often turns into the
      • next year's failure.
      • Why is it so hard to define and predict who will be consistently successful leaders?
    •  
      • Leadership is a key skill which supports the growth and sustainability of your business!
      • This Is Achieved Through:
      • Ongoing Planned Management Development
      • Ongoing Planned Strategic Development
      • Ongoing Scenario Based Training Exercises
    • The result…
    •  
    • Developing And Managing A Leadership Pipeline
      • Leadership Is Taken, Not Given… Reach Out And Grab It!
      • Identify Great Followers
      • Build Positive Relationships
      • Add Value
      • Be Their Servant Leader
      • Empower Them
      • As Humans, We All Have The Ability To Help Another!
    • Understanding Your Leadership Pipeline
      • Self Management
      • Team Management
      • Manager Management
      • Operational Management
      • Director/Executive Committee
      • MD/CEO
    • Management Development What Are You Doing?
      • "You can get much farther with a kind word and a gun than you can with a kind word alone.“
      • Al Capone
      • To Build A Successful Call Centre Requires Quality Leadership
    • Leadership Is A Skill Which Can Be Learned and Improved Upon Through Learning’s Such As:
      • Letting Go Of Your Ego
      • Building Relationships
      • Working With Excellence
      • Relying On Discipline, Not Emotion
      • Adding Value As Your Goal
      • Giving Your Power Away
    • ·How Do I Retain My Top Performers
      • Have A Win-Win Relationship
      • Ensure The Working Environment Is Of A Compelling Nature
      • Treat People Like People
      • Show Them Their Individual Worth
      • Increase/Expand On The Targets/Expectations
      • Reward And Recognize
      • Future Developmental Planning
      • Strive To Become An Employer Of Choice
    • How To Become An Employer Of Choice
      • Take A Stand On Your Culture
      • Take A Stand On Your Brand Values
      • Identify What Is Important To Your People
      • Invest In Your People
      • Become accredited
      • Benchmark and Align Your Company With Only The Best
    • How To Beat The Shortage Of Talent
      • It Is Much Easier And Simpler To Grow Another Through Duplication
      • The More People You Can Duplicate Yourself Into, The More Successful You Will Be
      • Master Your Role Yourself
      • Always Be Coaching
      • Congratulate Reward Celebrate
      • Repitition Repitition Repitition
      Duplication