CCMG Awards 2014
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CCMG Awards 2014

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An introduction into the Awards process - experiences from last year's competitirs

An introduction into the Awards process - experiences from last year's competitirs

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  • 1. Mogamad Gierdien - Operations Manager : SA Commercial  2 categories: • Best Contact Centre Operational Manager - Bronze • Best Outsourcing Partnership – Silver
  • 2. • The judges were very clear on what was required • The level of competitiveness was intense • Identifying and consciously appreciating key milestones achieved as a business • Identifying improvement areas operationally • Inspiration for our people
  • 3. • Prepare! • The magic is in the detail • What you cant measure, you cant manage • Involve your people • Share every moment of the process and achievement