Effective communication
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Effective communication

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Effective communication Effective communication Presentation Transcript

  • Effective Communication
  • Outline
    • Process of Communication
    • Types of Communication
    • Barriers to Communication
    • Organisational Communication
    • Listening
    • Communication Behaviours
  • Sender Message Receiver Feedback Communication Process
  • Sender Responsibilities
    • Determine the purpose of the message
    • Analyse the point of view of the receiver
    • Choose the medium to get the message across (Symbol)
  • Examples of Messages or Symbols
    • Words, pictures, music, facial expressions
    • Oral or visual tools used to transmit the sender’s message
  • Receiver Responsibilities
    • Analyse the sender’s background, principles, beliefs, and values to comprehend the message
    • Decode the message
  • Feedback
    • Ensures mutual understanding
    • It’s constant
  • React to Feedback
    • Answer questions, analyse nonverbals, face-to-face
    • It is the critical link in the communication process
  • Types of Communication
    • Verbal: briefings, speeches, meetings
    • Nonverbal: body language
  • Barriers to Effective Communication
  • Lack Of A Common Core Of Experience
    • Analyse the Receiver/Sender
  • Overuse of Jargon
    • Don’t be “Mr. Acronym”
    • Kills Communication
    • Know your audience!!!
  • Status Can Be Stifling
    • Don’t be intimidated to express your ideas, and don’t intimidate others
  • Emotions
    • Don’t let them interfere and send the wrong message
  • Organisational Communication
  • Organisational Communication YOU To Leader To Peers To Workers
  • Things to Remember...
    • Communication should be clear, direct and simple
    • Matter the person you are talking to
    • Constituents and leaders should work as a team
  • Communication Downward
    • Exercise of leadership
    Leader Constituents
  • Communication Upward
    • This is where many organisations fail
    Constituents Leader
  • Listening
    • A selective process of receiving, attending to, understanding, evaluating and responding
    5
  • Listening vs Hearing
    • Hearing = physical act of receiving
      • Passive
      • Requires NO EFFORT
    • Listening = selective process
      • Active
      • Lots of work (we choose to do it)
    4
  • Communication Behaviours Leader - Constituents
    • Honest
    • Clear
    • Believable
    • Consistent
    • Motivating
    • Willing to engage in face-to-face conversations
    • Willing to debate and be questioned
    • Willing to think again if needs be
    •  
  • Communication is Everywhere!