Designing court websites for the 21st century

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  • 1. Designing Court Websites for the 21st Century
    Pierre-Paul Lemyre, LexUM
    May 12, 2010
  • 2. The Process
  • 3. CCCT (2007)
    The Process
  • 4. CCCT (2007)
    Intellaction Working Groups (2009)
    The Process
  • 5. CCCT (2007)
    Intellaction Working Groups (2009)
    Court websites working group (09/2009)
    The Process
  • 6. The Members
  • 7. The Members
    Practitioners
    Alexandre-Philippe Avard (Qc Bar)
    Patrick Cormier (Qc Bar)
    John McMunagle (On Bar)
  • 8. The Members
    Judiciary
    Yves-Marie Morisette (QCCA)
    Alan Ritchie (CAS)
    Louis Vincent d’Auteuil (Martial Court)
  • 9. The Members
    Government officials
    Louise Hamel (On)
    Chris Walpole (On)
    David Williams (On)
  • 10. The Members
    Academics
    Simon Fodden (Osgoode Hall, SLAW)
    Daniel Poulin (U. de Montréal)
    Raphael Papicio (Student, U. of Ottawa)
  • 11. The Members
    Private Sector
    Michelle Blanc (Yulbiz – AnalyWeb)
    Yves Boisvert (La Presse)
    Pierre-Paul Lemyre (LexUM)
    Steve Matthews (Stem Legal Web Ent.)
    Jean-Philippe Ricard (LexUM)
  • 12. The Mandate
  • 13. To produce “Canadian Court Website Guidelines”
    The Mandate
  • 14. To produce “Canadian Court Website Guidelines”
    Work plan adopted (10/2009)
    The Mandate
  • 15. To produce “Canadian Court Website Guidelines”
    Work plan adopted (10/2009)
    Profiles of court websites (12/2009)
    The Mandate
  • 16. To produce “Canadian Court Website Guidelines”
    Work plan adopted (10/2009)
    Profiles of court websites (12/2009)
    1st draft circulating (01/2010)
    The Mandate
  • 17. To produce “Canadian Court Website Guidelines”
    Work plan adopted (10/2009)
    Profiles of court websites (12/2009)
    1st draft circulating (01/2010)
    Complete version (in progress)
    The Mandate
  • 18. Profiling Court Websites
  • 19. Profiling Court Websites
  • 20. About 30 court websites being profiled
    Profiling Court Websites
  • 21. About 30 court websites being profiled
    Canada: federal and provincial (24)
    Profiling Court Websites
  • 22. About 30 court websites being profiled
    Canada: federal and provincial (24)
    US (5)
    Profiling Court Websites
  • 23. About 35 court websites being profiled
    Canada: federal and provincial (24)
    US (5)
    International (7)
    Profiling Court Websites
  • 24. Guidelines
  • 25. Explain typical features
    Guidelines
  • 26. Explain typical features
    Discuss major issues
    Guidelines
  • 27. Explain typical features
    Discuss major issues
    Offer guidance on structure and content
    Guidelines
  • 28. Explain typical features
    Discuss major issues
    Offer guidance on structure and content
    Suggest evaluation criteria for platforms, hosting
    Guidelines
  • 29. What are the principles that should guide the design of court websites?
  • 30. Principle 1: The Right Information for the Right Audience
  • 31. Principle 1: The Right Information for the Right Audience
    Which audience?
  • 32. Principle 1: The Right Information for the Right Audience
    Which audience?
    Cost/benefit analysis
  • 33. Principle 1: The Right Information for the Right Audience
    Which audience?
    Cost/benefit analysis
    Taking responsibility for access to decisions
  • 34. Principle 2: Empowerment
  • 35. Consumers
    Can self-identify with a user category
    Can choose content subscription options
    Principle 2: Empowerment
  • 36. Consumers
    Can self-identify with a user category
    Can choose content subscription options
    Creators
    Can publish without involving technical staff
    Know the best practices
    Principle 2: Empowerment
  • 37. Custodians (sys admin)
    Access to 2nd and 3rd lines of support
    Access to GUI to administer the website
    Provided with a modular framework
    Principle 2: Empowerment
  • 38. Principle 3: Timeliness
  • 39. Reducing the delays for
    Information to be ready for publication
    Information to be made accessible on the website
    Principle 3: Timeliness
  • 40. Reducing the delays for
    Information to be ready for publication
    Information to be made accessible on the website
    Eliminating intermediaries
    Principle 3: Timeliness
  • 41. Principle 4: Notification
  • 42. Provide the option between
    Mailing lists
    RSS feeds
    Principle 4: Notification
  • 43. Provide the option between
    Mailing lists
    RSS feeds
    Integrate taxonomy, fields of law, if available
    Principle 4: Notification
  • 44. Principle 5: Content Organization & Search
  • 45. Principle 5: Content Organization & Search
    Menu Navigation
    Do some usability testing
  • 46. Principle 5: Content Organization & Search
    Menu Navigation
    Do some usability testing
    Taxonomies
    Classify, organize by categories whenever possible
  • 47. Principle 5: Content Organization & Search
    Menu Navigation
    Do some usability testing
    Taxonomies
    Classify, organize by categories whenever possible
    Free Tagging
    Users can assign personal on-the-fly terms
  • 48. Principle 5: Content Organization & Search
    Search
    Full-text faceted search is affordable
    Natural language search is still expansive
  • 49. Principle 6: Security
  • 50. Confidentiality
    Try not to put confidential information on the site
    If unavoidable: security audit and testing
    Principle 6: Security
  • 51. Integrity
    Views and permissions management
    Public/private key systems (not there yet)
    Principle 6: Security
  • 52. Availability
    Uptime vs downtime
    Choose a reliable platform
    Choose a reliable hosting provider
    Principle 6: Security
  • 53. Principle 7: Bilingualism
  • 54. All Canadian court websites should be bilingual at a minimum
    Interface
    Content
    Principle 7: Bilingualism
  • 55. All Canadian court websites should be bilingual at a minimum
    Interface
    Content
    The platform can facilitate the revision of translations
    Principle 7: Bilingualism
  • 56. Principle 8: Accessibility
  • 57. Web Content Accessibility Guidelines of the W3C, v. 2.0
    Textual equivalents of images, underline on links, …
    Grade A, AA, AAA
    Principle 8: Accessibility
  • 58. Web Content Accessibility Guidelines of the W3C, v. 2.0
    Textual equivalents of images, underline on links, …
    Grade A, AA, AAA
    All Canadian court websites should be Grade A at a minimum
    Principle 8: Accessibility
  • 59. Where not possible, put a notice
    Principle 8: Accessibility
  • 60. Principle 9: Interactivity
  • 61. Commenting
    For each type of content, should comments be allowed?
    Principle 9: Interactivity
  • 62. Commenting
    For each type of content, should comments be allowed?
    Form filling
    For each court form, should online submission by parties be allowed?
    Principle 9: Interactivity
  • 63. E-filling
    Should the online submission of courts documents by lawyers be allowed?
    See available information from the E-filling CCCT Working Group
    Principle 9: Interactivity
  • 64. Principle 10: Viability
  • 65. Cost effectiveness (TCO)
    Principle 10: Viability
  • 66. Cost effectiveness (TCO)
    Effectiveness of the platform
    Principle 10: Viability
  • 67. Cost effectiveness (TCO)
    Effectiveness of the platform
    Efficiency of the platform
    Principle 10: Viability
  • 68. Cost effectiveness (TCO)
    Effectiveness of the platform
    Efficiency of the platform
    Sustainability (maintenance and updates, user base)
    Principle 10: Viability
  • 69. Cost effectiveness (TCO)
    Effectiveness of the platform
    Efficiency of the platform
    Sustainability (maintenance and updates, user base)
    Flexibility (ease to customize)
    Principle 10: Viability
  • 70. Principle 11: Simplicity
  • 71. Of the CMS
    Principle 11: Simplicity
  • 72. Of the CMS
    In customizing
    Principle 11: Simplicity
  • 73. Of the CMS
    In customizing
    In integration with legacy systems
    Principle 11: Simplicity
  • 74. Of the CMS
    In customizing
    In integration with legacy systems
    Build step-by-step instead of over-engineering from the start
    Principle 11: Simplicity
  • 75. Enough for Now
  • 76. Final guidelines
    To be completed this summer
    To be launched around the Forum on Court Technology, Sept 22-23, Ottawa
    Enough for Now
  • 77. Thank you!
    Pierre-Paul Lemyre, LexUM
    lemyrep@lexum.com