The age of innovation CLOUD SOCIAL BIG DATA MOBILE INTERNET COMPUTING NETWORK ANALYTICS DEVICE OF THINGS 88% new 30 billion 2-7 Zetabytes Mobile web 15 billion commercial pieces of 90% unstructured bigger than networked enterprise apps content shared desktop internet devices by 2015 will move to on Facebook by 2015 the cloud every month 67% of CIOs see their role evolving to Chief Innovation Officer11 IDC, “Top 10 Predictions, Worldwide CIO Agenda 2012 Top 10 Predictions,” IDC #232816, January 2012.
Challenges making this transformation Can’t bring new ideas to market quickly enough Current IT is expensive to sustain and maintain Security risks are increasing dramatically
Strategies for driving business innovation DRIVE INNOVATION FREE UP RESOURCES REDUCE RISK
Racing Tires IT Management Acceleration Steering input “You only have 100% available. Innovation KTLO How do you allocate it?”
b maintenance:chore Consistent performance Outsourced maintenance teams (local garage) Minor investment in No tools time, money, required expertise
t Dedicated Peak maintenance performance teams (pit crew) Majormaintenance:core investment in Specialty tools time, money, required expertise
Profile: Essential IT ManagementToo much work with too few resources “Keeping the Too much work lights on” interferes with the innovation imperativeEfforts to “keep the lights on” for too few interfering withLack of visibility into public/private IT impacts quality of services people? innovation? Constrained by Limited visibility heavy installs, into IT systems or rigid ITIL and operations? processes?
Profile: Comprehensive IT Management Trouble Disjointed view managing of infrastructureperformance at health and enterprise performance? scale? Escalating Technology and process sprawl complexity & preventingservice delivery effective costs? collaboration?
Increasing complexity from more data, services,channels, locations, endpoints, infrastructure What do you think are the most significant drivers for change in the IT department? Rapidly expanding volumes of data 53% Cloud computing 39% Expansion into new territories 36% Increasingly mobile/distributed workforce 35% Use of social media 35% Consumerisation of IT 31% 0% 10% 20% 30% 40% 50% 60% Source: CA Technologies Research, The Future Role of the CIO, Dec 2011, n=685
Too much KTLO “What percent of your IT spending today is allocated to the following? Maintaining Current Systems 37% Delivering New Business Services 63% Source: The Innovation Imperative, CA Technologies Research conducted by IDG, August 2012. Base: Total 800, NA 150; EMEA 300; APAC 275; LA 75
efficiency, streamline process, increase capacity for innovation Top five IT management priorities - Enterprises* - “Which of the following initiatives are likely to be your organization’s top management priorities over the next 12 months?” Improve the efficiency of IT 75%Improve or streamline business process 74% Increase IT capacity/resources to drive 71% business innovation Lower ITs operational costs to free up 67% money for new initiatives Improve our customer management 66% capabilitiesBase: 1,531 IT decision-makers 60% 62% 64% 66% 68% 70% 72% 74% 76%*Percent of respondents indicating this was a high or critical prioritySource: Forrester Research, Inc., “2012 IT Budget Planning Guide For CIOs”, October 27, 2011
Jack Henry & Associates safeguard service quality for 8,700companies Jack Henry & Associates, Inc. processes transactions, automates business processes, and manages mission-critical information for more than 11,200 financial institutions and corporate entities. Challenge Solution Result – Transforming IT To maintain service levels CA Service Assurance Faster problem resolution for 8,700 client orgs and solutions to evaluate 6 million end-users network More cost-effective and To resolve IT performance, capture efficient IT operations performance problems metrics, and identify Improved customer quickly, efficiently root cause of problems service, satisfaction levels
Wikimedia Foundation found an easy, affordable way totrack, optimize and report on the user experience The Wikimedia Foundation operates some of the largest collaboratively edited reference projects in the world, including Wikipedia, a top-ten Internet property. Challenge Solution Result – Transforming IT To better identify and fix CA Infrastructure Improved service levels availability and Management performance issues solutions for broad Reduced downtime, cost To more effectively experience monitoring from 60 locations in 30 Better user experience communicate status to end user community countries Built credibility, goodwill
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