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The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
The Business Benefits of Service Virtualization
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The Business Benefits of Service Virtualization

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A recently commissioned study of 301 senior-level IT executives in France, Germany and the UK had research firm Coleman-Parkes surveying only companies of equivalent US $1 Billion revenue or more, on …

A recently commissioned study of 301 senior-level IT executives in France, Germany and the UK had research firm Coleman-Parkes surveying only companies of equivalent US $1 Billion revenue or more, on their current challenges in application development, testing and delivery. Justin Vaughan-Brown, CA ITKO director Partner Marketing, introduces the interesting initial results of this research. Get your own CA-sponsored copy of the findings at https://www.ca.com/us/collateral/white-papers/na/Business-Benefits-of-Service-Virtualization-wp.aspx

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  • 1. Initial Study: UK, France, Germany July 2012The Business Benefits of Service Virtualization Background to study with supporting graphs Info graphics and country summaries Full study download page Feature blog with supporting linkswww.servicevirtualization.com #svworks
  • 2. Contents Background to study 3 Landing page 4 Info graphics 5 Supporting graphs 9 Country summaries 39 Feature blog 47 Supporting links 48 1
  • 3. Background to studyInitial Study Results: UK, France, GermanyThe Business Benefits of Service Virtualisation | July 2012The first in a series of research papers exploring how conventional approaches to software development andtesting are hampering business growth. This initial study, conducted by independent research firm Coleman Parkeson by CA Technologies, is based on 301 telephone interviews with in-house software development managers fromlarge enterprises with revenues of more than USD1 billion or equivalent in the UK, France and Germany.These findings are a ‘wake-up call’ to organisations that are taking a conventional approach to softwaredevelopment. They are spending money unnecessarily, and it is hurting the bottom line. Project delays add moredirect costs, defer potential revenues and impact customer service improvements. Respondents were painfullyaware of the direct business consequences of these problems, reporting:  Loss of reputation in the market (56%)  Loss of customers to competitors (48%)  Late delivery of new customer offerings (45%)  Reduced functionality (39%)  Increased calls to customer support (32%)Service Virtualization specifically addresses these challenges and is better aligned to meet the needs of themodern enterprise that expects high quality applications to be delivered on time and on budget. According to all301 respondents, the positive impact on businesses growth and success as a result of eliminating these constraintswould be improved customer satisfaction (80%), reduced costs (77%) and improved market reputation (73%). 1
  • 4. Study landing page - to download click here 1
  • 5. Info graphic - Full 1
  • 6. Info graphic - Top 1
  • 7. Info graphic - middle 1
  • 8. Info graphic - lower 1
  • 9. Supporting graphs
  • 10. Number of interviews by vertical sector.number of interviews by vertical sector Base: Total Respondents
  • 11. Q.1 How many releases are you expected to deliver/manage per year?Q.1 How many releases are include all majorto deliver/managein your response. Please you expected and minor releases per year?Please include all major and minor releases in your response. Base: Total Respondents Means: Total = 6.4 UK = 7.1 France = 6.3 Germany = 5.9
  • 12. Q.2 Compared to 2011, do you expect the number of releases you will beQ.2 Compared to 2011, do you expect the number of releases you will be participating in this year to:participating in this year to: Base: Total Respondents
  • 13. Q.3 Compared to 2011, do you expect the functionality of this year’sQ.3 Compared to 2011, do you expect the functionality of this year’s releases to: releases to: Base: Total Respondents
  • 14. Q.4 On average, how much time are you given in which to develop, test andQ.4 On average, how deploy time arenew application? much a typical you given in which to develop, test and deploy atypical new application? Base: Total Respondents Means: Total = 5.1 UK = 5.1 France = 4.6 Germany = 5.7
  • 15. Q.5 Compared to 2011, do think the time you are given to develop, test andQ.5 Compared to 2011, do think thenew applicationgiven to develop, test and deploy a deploy a typical time you are will:typical new application will: Base: Total Respondents
  • 16. Q.6 How often do you experience delays between development and testingQ.6 How often do you experienceunavailable applications or systems? testing teams teams due to delays between development anddue to unavailable applications or systems? Base: Total Respondents
  • 17. Q.7 Approximately what percentage of planned releases goes intoQ.7 Approximately what percentage of to constraints in thegoes into production late production late due planned releases application development lifecycle?due to constraints in the application development lifecycle? Base: Total Respondents
  • 18. Q.8 Which of the following access constraints present the biggestQ.8 Which of the following accessand testing challenges to the company currently? and development constraints present the biggest developmenttesting challenges to the company5currently? being a great challenge % saying 4 or out of 5, 5% saying 4 or 5 out of 5, 5 being a great challenge Base: Total Respondents
  • 19. Q.9 Please rate the following potential impacts of these constraints for theQ.9 Please rate the following potential impacts have any major constraintsthe company company (even if you do not of these constraints for now)?(even if you do not haveRespondentsconstraints now)? All any majorAll Respondents Base: Total Respondents
  • 20. Q.9 Please rate the following potential impacts of these constraints for theQ.9 Please rate the following potential impacts have any major constraintsthe company company (even if you do not of these constraints for now)?(even if you do not haveOnly major constraints now)? UK anyUK Only Base: Total Respondents
  • 21. Q.9 Please rate the following potential impacts of these constraints for theQ.9 Please rate the following potential impacts have any major constraintsthe company company (even if you do not of these constraints for now)?(even if you do not have any major constraints now)? France OnlyFrance Only Base: Total Respondents
  • 22. Q.9 Please rate the following potential impacts of these constraints for theQ.9 Please rate the following potential impacts have any major constraintsthe company company (even if you do not of these constraints for now)?(even if you do not have any major constraints now)? Germany OnlyGermany Only Base: Total Respondents
  • 23. Q.9 Please rate the following potential impacts of these constraints for the Q.9 Please rate the following potential impacts have any major constraintsthe company company (even if you do not of these constraints for now)? (even if you do not have any major constraints now)? impact Mean score out of 5, 5 being a great Mean score out of 5, 5 being a great impact Base: Total Respondents 2.9 Total Increased calls to customer support 3.2 2.7 2.9 UK 3.1 3.4 FranceReduced functionality impacts customer experience 2.7 3.2 Germany 3.2 New customer offerings are late to market 3.4 3.0 3.3 3.4 Loss of customers to competitors 3.6 3.0 3.5 3.5 Loss of reputation in the market 3.8 3.0 3.6 1.0 2.0 3.0 4.0 5.0
  • 24. Q.10 What is the impact of these constraints upon the development and Q.10 What is the impact of these constraints upon the development and testing testing teams teams Base: Total Respondents 51 Total Lack of confidence in the new release 60 44 50 UK 55 IT viewed negatively/brand of Department impacted 56 France 50 58 Germany 62Releases go into production with reduced functionality 69 61 55 68 Key customer-facing applications are delivered late 71 57 76 71 Additional budget for extra heads has to be found 68 66 78 0 20 40 60 80 100
  • 25. Q.11 At what single stage does your company experience the greatest issuesQ.11 At what single stage costs, quality and time-to-market? the greatest issues with with does your company experiencecosts, quality and time-to-market? Base: Total Respondents
  • 26. Q.12 As a result of the time and application functionality expectations youQ.12 As a result of the time and how is your current relationship with the business compared to experience, application functionality expectations youexperience, how is your current relationship with the business compared to a year a year ago?ago? Base: Total Respondents
  • 27. Q.13a How often do you have a comprehensive insight into how complexQ.13a How often do you have a comprehensive insight into how complex integrated integrated applications will perform?applications will perform? Base: Total Respondents
  • 28. Q.13b And how often do you have a comprehensive insight into how Q.13b And how often do youintegrated applications could break? how complex complex have a comprehensive insight intointegrated applications could break? Base: Total Respondents
  • 29. Q.14a What of the following potential changes will cause you the greatest Q.14a What of the following potential changes will cause you the greatest challenges challenges this year? this year? Base: Total Respondents 44 Moving the development/test environment to the cloud 48 37 48 49 Moving to Agile development from other approaches 46 51 49 52Devolved and extended teams needing access to shared environments 58 40 58 53 Application transformation 52 51 57 53 Application modernisation 52 49 58 55 Reduced application development budgets 61 44 61 55 Changing needs from senior management 61 50 Total 53 71 UK Customer needs 69 72 72 France Germany 0 20 40 60 80
  • 30. Q.14b Which of the following do you feel are the benefits you could achieve Q.14b Which of the following do youdevelopment and testing, even if you are notwith it now? with cloud based feel are the benefits you could achieve using cloud based development and testing, even if you are not using it now? Base: Total Respondents 50 Improved QA agility to support business objectives 55 40 54 51Standardized tracking of projects through standardised metrics 54 45 55 52 Better quality 56 48 52 56 Reduce time to market 59 53 56 59 Better resource management (HW/SW and people) 58 59 60 Total 73 Reduced cost 78 UK 67 75 France 0 20 40 60 80 Germany
  • 31. Q.15 How long does it take to obtain access to or replicate mainframeQ.15 How long does it take to obtain access to or replicate mainframe systems solely systems solely for development /test purposes?for development /test purposes? Base: Total Respondents
  • 32. Q.16 Which of the following are your typical main challenges with testQ.16 Which of the following are your typical main challenges with test environments? environments? Base: Total Respondents
  • 33. Q.17 If you could remove current constraints, which of the following would Q.17 If you could remove current constraints, which of the following would be the be the impact to you? impact to you? Base: Total Respondents 59 Development cycles cut 57 71Increase in stakeholder satisfaction 65 75 Increase in quality 70 71 Improved speed to market 70 Better relationship with the 71 business 71 UK 84 Reduced costs 76 Total 0 20 40 60 80 100
  • 34. Q.17 If you could remove current constraints, which of the following would Q.17 If you could remove current constraints, which of the following would be the be the impact to you? impact to you? Base: Total Respondents 50 Development cycles cut 57 63 Increase in stakeholder satisfaction 65 61 Increase in quality 70 61 Improved speed to market 70 69Better relationship with the business 71 France 72 Reduced costs 76 Total 0 20 40 60 80 100
  • 35. Q.17 If you could remove current constraints, which of the following would Q.17 If you could remove current constraints, which of the following would be the be the impact to you? impact to you? Base: Total Respondents 62 Development cycles cut 57 62Increase in stakeholder satisfaction 65 73 Increase in quality 70 79 Improved speed to market 70 Better relationship with the 74 business 71 Germany 72 Reduced costs 76 Total 0 20 40 60 80 100
  • 36. Q.18 And which of the following would be the impact to the business as aQ.18 And which of the following would be the impact to the business as a result? result? Base: Total Respondents
  • 37. Q.18 And which of the following would be the impact to the business as aQ.18 And which of the following would be the impact to the business as a result? result? Base: Total Respondents
  • 38. Q.18 And which of the following would be the impact to the business as aQ.18 And which of the following would be the impact to the business as a result? result? Base: Total Respondents
  • 39. Country summaries
  • 40. Summary of findings Page 1 of 2 for UKThe top areas where a UK company experiences the greatest issues with cost; quality and time-to-market centre on integration testing (59%compared with 48% overall); performance testing (41% compared with 32% overall) and regression testing (32%). In all areas more UK companiesexperience issues compared with the rest.37% of UK companies (33% overall) say that for most of the time they have a comprehensive insight into how complex integrated applicationscould break but 16% say rarely or never.The key changes that will cause the greats challenges for UK based firms this year include customer needs (69%); changing needs from seniormanagers (61%); reduced application development budgets (61%) and devolved and extended teams needing access to shred environments(58%).The top benefits that UK companies could achieve with cloud based development and testing include reduced costs (78%); reduced time tomarket (59%); better resource management (58%) and better quality (58%).26% of UK companies report that it takes at least a long time to obtain access to or replicate mainframe systems solely for development/testpurposes and a further 54% say it takes a reasonable amount of time.The typical main challenges with test environments include the need for manual data (74%); they require high maintenance (62%); they areexpensive to create (59%) and they are not realistic enough (46%).If current constraints could be removed UK companies would see reduced costs (84%); increased quality (75%); better relationship with thebusiness (71%); improved speed to market (71%) and increased stakeholder satisfaction (71%).The impact on the business as a result of removing the constraints would be improved customer satisfaction (84%); reduced costs (81%);improved market reputation (77%); brand of IT will be more positive (77%) and faster time to market (76%). 1
  • 41. Summary of findings Page 2 of 2 for UKUK developers are expected to deliver/manage an average of 7.1 releases per year, the highest out of the three countries covered in the survey.41% of UK firms expect managers to manage in excess of 10 releases per year.46% of UK firms expect the number of releases they will be participating in this year to increase compared with 2011. 17%, the highest seen,expect a decrease.Fully 70% of developers in the UK expect the functionality of the releases to increase in 2012 compared to 2011.On average a UK development team is give 5.1 months to develop, test and deploy a typical new application, in line with the average across thesurvey.34% of UK companies expect the time to develop, test and deploy a new application to decrease in 2012 compared to 2011. Only 22% expect anincrease, so clearly UK developers are under pressure to develop more applications in much less time.One quarter of UK firms report at least frequent delays between development and testing due to unavailable applications or systems. A furtherhalf of firms report delays some of the time.One third of UK companies report that at least half of planned releases go into production late due to constraints in the application developmentlifecycle. Only 10% say no applications go into production late.Constraints in the development process will impact UK firms in many ways but the key impacts will be seen in loss of reputation in the market(76%); loss of customers to competitors (71%); reduced functionality impact the customer experience (67%) and new customer offerings are lateto market (66%).The key impacts on the development and testing teams of the constraints seen in the development cycle include key customer facing applicationsare delivered late (71%); releases go into production with reduced functionality (69%) and additional budget for extra heads has to be found(68%). Far more UK firms (60%) see lack of confidence in the new release as an issue compared to French and German firms. 1
  • 42. Summary of findings Page 1 of 2 for GermanyGerman developers are expected to deliver/manage an average of 5.9 releases per year, the lowest level recorded in the survey.Only 20% of German firms expect managers to manage in excess of 10 releases per year and 31% expect only 1 – 3 releases to bemanaged.43% of German firms expect the number of releases they will be participating in this year to increase compared with 2011. Only 9%expect a decrease.70% of developers in Germany expect the functionality of the releases to increase in 2012 compared to 2011. Only 4% expect adecrease.On average a German development team is given5.7months, the longest seen across the three countries, to develop, test and deploya typical new application.20% of German companies expect the time to develop, test and deploy a new application to decrease in 2012 compared to 2011.21% expect an increase.Only 22% of German firms, far less than the 31% of French firms, report at least frequent delays between development and testingdue to unavailable applications or systems. A further 47%of firms report delays some of the time.Approaching one third of Germancompanies report that at least half of planned releases go into production late due to constraints inthe application development lifecycle. 42% of firms in the country report that up to one quarter go into production late.Constraints in the development process will impact German firms in many ways but the key impacts will be seen in loss of reputationin the market (71%); new customer offerings are late to market (67%); loss of customers to competitors (66%) and reducedfunctionality impacts the customer experience (61%).The top areas where a German company experiences the greatest issues with cost; quality and time-to-market centre on integrationtesting (48% in line with the rest of the survey); performance testing (33% compared with 32% overall) and regression testing (29%). 1
  • 43. Summary of findings Page 2 of 2 for GermanyThe key impacts on the development and testing teams of the constraints seen in the development cycle include additional budget forextra heads has to be found (78%); key customer facing applications are delivered late (76%); IT is viewed negatively by the company(58%) and releases go into production with reduced functionality (55%). Generally German firms report greater impacts of the keyconstraints compared with UK and French firms.33% of German companies (33% overall) say that for most of the time they have a comprehensive insight into how complex integratedapplications could break but 24%say rarely or never.The key changes that will cause the greats challenges for firms in Germanythis year include customer needs (72%); reducedapplication development budgets (61%); application modernisation (58%); devolved and extended teams needing access to sharedenvironments (58%) and application transformation (57%).The top benefits thatGerman companies could achieve with cloud based development and testing include reduced costs (75%); betterresource management (60%);reduced time to market (56%) and standardized tracking of projects through standardised metrics (55%).Fully 35% of German companies report that it takes at least a long time to obtain access to or replicate mainframe systems solely fordevelopment/test purposes and a further 42% say it takes a reasonable amount of time.The typical main challenges with test environments include the need for manual data (73%); they are expensive to create (60%); theyrequire high maintenance (56%) and they are not realistic enough (49%). German firms more commonly report challenges in thisarea.If current constraints could be removed German companies would see improved speed to market (79%); a better relationship with thebusiness (74%); increased quality (73%) andreduced costs (72%).The impact on the business as a result of removing the constraints would be improved customer satisfaction (84%); reduced costs(81%); improved market reputation (77%); the brand of IT would be more positive (77%); increased revenue (76%)and faster time tomarket (also 76%). It is clear that German companies would see many significant impacts to a business if current constraints could beremoved. 1
  • 44. Summary of findings Page 1 of 2 for FranceFrench developers are expected to deliver/manage an average of 6.3 releases per year, in line with the average across the countriesin the survey.26% of French firms expect managers to manage in excess of 10 releases per year.47% of French firms expect the number of releases they will be participating in this year to increase compared with 2011. Only 6%, thelowest seen, expect a decrease.61% of developers in France expect the functionality of the releases to increase in 2012 compared to 2011. Only 4% expect adecrease.On average a French development team is given4.6 months to develop, test and deploy a typical new application, the lowest acrossthe survey.17% of French companies expect the time to develop, test and deploy a new application to decrease in 2012 compared to 2011. 27%expect an increase.31% of French firms report at least frequent delays between development and testing due to unavailable applications or systems. Afurther one third of firms report delays some of the time. French companies show the lowest level of delays compared to the othercountries in the survey.One quarter of French companies report that at least half of planned releases go into production late due to constraints in theapplication development lifecycle. Half of firms in the country report that up to one quarter go into production late.Constraints in the development process will impact French firms in many ways but the key impacts will be seen in new customerofferings are late to market (53%); loss of customers to competitors (50%) and loss of reputation in the market (49%). 1
  • 45. Summary of findings Page 2 of 2 for FranceThe key impacts on the development and testing teams of the constraints seen in the development cycle include additional budget forextra heads has to be found (66%); releases go into production with reduced functionality (61%) and key customer facing applicationsare delivered late (57%). Generally French firms report lower impacts of the key constraints compared with UK and German firms.The top areas where a French company experiences the greatest issues with cost; quality and time-to-market centre on integrationtesting (39% compared with 48% overall); regression testing (28%) and performance testing (23% compared with 32% overall).32% of French companies (33% overall) say that for most of the time they have a comprehensive insight into how complex integratedapplications could break but 34% (much higher than the UK or Germany) say rarely or never.The key changes that will cause the greats challenges for firms in France this year include customer needs (72%); applicationtransformation (51%); moving to agile development from other approaches (51%); changing needs from senior managers (50%) andapplication modernisation (49%).The top benefits that French companies could achieve with cloud based development and testing include reduced costs (67%); betterresource management (59%);reduced time to market (53%) and better quality (48%).Only 15% of French companies report that it takes at least a long time to obtain access to or replicate mainframe systems solely fordevelopment/test purposes and a further 65% say it takes a reasonable amount of time.The typical main challenges with test environments include the need for manual data (61%); they require high maintenance (51%);they are expensive to create (47%) and they are not realistic enough (34%).If current constraints could be removed French companies would see reduced costs (72%); better relationship with the business(69%); increased stakeholder satisfaction (63%); improved speed to market and increased quality (both 61%).The impact on the business as a result of removing the constraints would be reduced costs (76%); improved customer satisfaction(69%); increased revenue (68%); faster time to market (65%) and more competitive products (64%). 1
  • 46. Supporting linksJoin the conversation #svworks
  • 47. Feature blogsClick here How is Your Application Development Process Hurting Your Business? 1
  • 48. Links To download study – UK, France and Germany: landing page YouTube: Video introduction of study – UK, France and Germany Blog: How is Your Application Development Process Hurting Your Business? Tweet: @CAUKI and @svcvirt and Join the conversation using: #svworks Join the SV Community at www.servicevirtualization.com Linked-In: : CA Service Virtualization Group Further resources: Service Virtualization by CA Technologies 1

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