IF Rube Goldberg Ran IT

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Rube Goldberg (1883 – 1970) was famous for his cartoons depicting complex machines that perform simple tasks in convoluted ways. IT seems to have a similar talent for making simple tasks seems complicated. Here are five cartoons to show what might happen if Rube Goldberg ran IT.

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IF Rube Goldberg Ran IT

  1. 1. If Rube Goldberg Ran IT
  2. 2. Rube Goldberg (1883 – 1970) Cartoonist, sculptor, and author Rube Goldberg was famous for his cartoons depicting complex machines that perform simple tasks in convoluted ways.
  3. 3. IT seems to have a similar talent … … for making simple tasks complicated. Let’s have some serious fun! Here’s what might happen if Rube Goldberg ran IT
  4. 4. Simple Task #1: Resetting a password
  5. 5. Seriously: Automate those everyday requests Even today, IT departments are handling routine, everyday requests manually. It’s boring, it’s error-prone, and it’s a waste of your valuable resources. Worst of all, it takes away your bandwidth to focus on new and innovative growth initiatives.
  6. 6. Simple Task #2: Ordering a laptop
  7. 7. Seriously: Automating multi-step workflows improves throughput and accountability In a manual system, requests get lost and approvals sit on hold. Automation can ensure a consistent process. Requests don’t get lost. SLAs keep things on-time. Staff get reminded of pending tasks. Users get feedback on the status of their requests.
  8. 8. Simple Task #3: Provisioning a cloud environment
  9. 9. Seriously: Set up self-service portals, and tie back-end systems together Why do users need to wait around for IT? Let them do it themselves! Create a single place for all requests. Leverage a simple request and approval process. Remove redundant entry. Why make IT staff manually move information from one system into another?
  10. 10. Simple Task #4: Using a mobile phone to enter a service request
  11. 11. Seriously: Deliver a positive user experience across all platforms Users want anytime, anywhere access to the services and applications they need to do their job. They don’t have the time or patience for outdated systems and inefficient processes. And neither do you.
  12. 12. Simple Task #5: Speeding up IT
  13. 13. Seriously: Business is running faster than ever, and so should IT The role of IT has changed – from IT-centric to customer-centric. IT needs to keep pace with the business to remain relevant. No coding. Easy to use and understand without extensive training. Cloud-based for fast and easy deployment, easy upgrade.
  14. 14. Simplify your service management. • Try a free trial of the SaaS-based CA Cloud Service Management. • Easy to implement. Easy to maintain. Easy to use. • Try It NOW

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