Peter Tsatsaronis
Delivery Manager
NAB
Aruna Ravichandran
VP Product Marketing , APM & DevOps
CA Technologies
National Aus...
NAB Transformation
Technology Centric Tools
Application Performance Management
DevOps
Agenda
Imminent Future is Customer C...
Our Financial Services Business
17th Largest Bank Globally
12+ Million Customers
42,000Employees
1,800+ Stores/Branches
10...
Laser Focus on the Customer
JOURNEY
TECHNOLOGY TRANSFORMATION
Stage 2
APM in Dev
Stage 3
DevOps
Bank Evolution
Technology Transformation Journey
Stage 1
Technology Centric
Tools
RESULT...
Stage 1: App Focused – Web Interface Into Bank
Technology
IT Operations
• Home grown or multiple
vendors
• Feature specifi...
FASTER
WE CAN DELIVER APPLCIATIONS
Stage 2: App Issues – Identify Early, Resolve Fast
Technology
IT Operations
• Home grown or multiple
vendors
• Feature spe...
• CA APM agents deployed on 80+ servers in 5 days
• 2 hrs. to build service-centric CA APM Dashboard
Solution -> Deploy CA...
Pre-Production Success UBank - CA APM In Action
OSB Dashboard
• Dev team spent 3 weeks
troubleshooting UBank R2A
performan...
Time to Value
• Fast and scalable install (80 servers,
5 days)
• Simple configuration, running in
under two hours
• Immedi...
HARMONY
DEVOPS BRING IS IT ALL TOGETHER IN
Stage 3: DevOps – Share the Goodness Across the Boundaries
Technology
IT Operations
• CA APM, Cloud Monitor
deployed in pr...
CA APM at NAB - From Development to Operations
• CA APM enables Dev and ops to “talk the same
language”, accelerating app ...
CUSTOMER FOCUS
IMMINENT FUTURE FOR NAB IS…
• Modernization dictates new
org adjustments
• DevOps model is deeply
embedded in the culture
• User centric model will dr...
DEVdesign
develop
test
deliver
measure
report monitorOPS
Pre-DevOps
design
test
monitor
report
assess
develop deliver
meas...
Gartner Market Trends: ARA, DevOPs and Mobile Device Management
Ignite Configuration Management, Laurie F. Wurster, Ronni ...
CA DevOps: Application Delivery
Achieving Speed and Quality
Developer
Developer
Developer
DEV
DEV
DEV
TESTING
TESTING
Inte...
CA APM
On-Premise
APPLICATION ROOT CAUSE ANALYSIS
Diagnostics/Root-Cause Analysis/Transaction Tracing/Triage
APPLICATION B...
CA DevOps tools: Infrastructure Management
Improve service quality, predictability and efficiency with Unified IM
Foundati...
1
Strong IT Performance is competitive
advantage
2 DevOps practices improve IT performance
3 Organizational culture matter...
Questions?
How National Australia Bank (NAB) used CA APM during performance testing to improve transaction performance by 85%
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How National Australia Bank (NAB) used CA APM during performance testing to improve transaction performance by 85%

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Users are becoming increasingly impatient with new apps that don’t work. Often, you get one shot to get it right. But, new applications are being rolled out all the time, and being accessed from all sorts of devices. Operations need to provide developers with real-world production data to help them identify performance issues before applications go into production. This Application Lifecycle Optimization (or DevOps) is key for businesses to reduce the risk of faulty application rollouts.

Recently at DevOps Summit in New York, Peter Tsatsaronis of National Australia Bank (NAB) discussed how they used Application Performance Management (APM) from CA Technologies to create an exact replica of load and performance data from production to help developers improve new and enhanced application quality. As a result of that, NAB has lowered their transaction response time by 85%, improved developer code efficiency, and even found issues they didn’t know they had , which were all discovered in performance testing, by implementing CA APM.

Aruna Ravichandran, VP, Product Marketing, Application Performance Management and DevOps, CA Technology joined Peter from NAB at this session and shared how CA Technologies is uniquely positioned to help customers in their journey to DevOps transformation .

Peter and Aruna used this slide deck to present at the DevOps Summit, New York.

Leatn more about CA APM at http://www.ca.com/apm

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How National Australia Bank (NAB) used CA APM during performance testing to improve transaction performance by 85%

  1. 1. Peter Tsatsaronis Delivery Manager NAB Aruna Ravichandran VP Product Marketing , APM & DevOps CA Technologies National Australia Bank (NAB) : How we used CA APM during performance testing to improve transaction performance by 85%
  2. 2. NAB Transformation Technology Centric Tools Application Performance Management DevOps Agenda Imminent Future is Customer Centric 1 2 3 4 5
  3. 3. Our Financial Services Business 17th Largest Bank Globally 12+ Million Customers 42,000Employees 1,800+ Stores/Branches 10 Countries of Operations
  4. 4. Laser Focus on the Customer
  5. 5. JOURNEY TECHNOLOGY TRANSFORMATION
  6. 6. Stage 2 APM in Dev Stage 3 DevOps Bank Evolution Technology Transformation Journey Stage 1 Technology Centric Tools RESULTS User Experience Suffers 2009 RESULTS Great User Experience 2011 RESULTS User Experience as Differentiator 2014
  7. 7. Stage 1: App Focused – Web Interface Into Bank Technology IT Operations • Home grown or multiple vendors • Feature specific , no integration App Development • Dev centric • Function specific (dev, QA, etc.) Challenges • Limited visibility in customer experience • Reactive “User-Based” alerting • Hard to identify problematic app • hotspots Organization IT Operations APP PERFORMANCE & PROBLEM RESOLUTION Service Delivery Infrastructure Network Change Management Other Teams… SeparatedToolsandGroups Application Development APPLICATION ROLLOUT & LIFECYCLE Development Testing Technical Service Management Solution Design Other Teams… DifficultCommunication • Siloed tools and teams • No cross-team visibility
  8. 8. FASTER WE CAN DELIVER APPLCIATIONS
  9. 9. Stage 2: App Issues – Identify Early, Resolve Fast Technology IT Operations • Home grown or multiple vendors • Feature specific , no integration App Development • CA APM implemented in pre-production (Introscope, End User Experience) Benefits • Fast App Delivery! • Faster troubleshooting, deep app visibility • Simple transaction performance optimization Organization IT Operations APP PERFORMANCE & PROBLEM RESOLUTION Service Delivery Infrastructure Network Change Management Other Teams… ImprovedCommunication App Development APPLICATION ROLLOUT & LIFECYCLE UnifiedDevelopment • Improved communication between Dev and ops • Predictable Dev SLAs • Still…siloed tools and De/Ops teams App Development Testing Service Management Solution Design Other Teams…
  10. 10. • CA APM agents deployed on 80+ servers in 5 days • 2 hrs. to build service-centric CA APM Dashboard Solution -> Deploy CA APM in Pre-Production Pre-Production Success - UBank Login and Origination Transaction Performance Situation • Dev team spent 4 weeks troubleshooting UBank R2A performance issue • 80+ servers - collecting log files across • Network packet capture • Manually correlating performance data Challenges • Heavy resource involvement • Little improvement or direction to resolution • No progress on Dev side • Delays with App rollout
  11. 11. Pre-Production Success UBank - CA APM In Action OSB Dashboard • Dev team spent 3 weeks troubleshooting UBank R2A performance issue • 80+ servers - collecting log files across • Network packet capture • Manually correlating performance data • Drill-down from UBank Dashboard • Out of the box, no config required Transaction Tracing • Within an hour of tracing “Login”, several problematic components identified • From 30, narrowed to 2 Oracle transaction components • Eliminated the need to investing 10+ backend systems
  12. 12. Time to Value • Fast and scalable install (80 servers, 5 days) • Simple configuration, running in under two hours • Immediate actionable information, transaction tracing configured out- of-the box Pin Point Focus • Reduce number of of components we need to investigate from 30 to 2 • Eliminate the need for investigating 10+ back end systems Pre-Production Success UBank - Service Measurable Results Faster app delivery, improved app performance Project Improvements Project back on track (from Risk) 2 weeks Elapsed time is 4 weeks Actual APM effort only App Performance 82% faster Login transaction performance 2.3sec compared to before APM Login time reduced by
  13. 13. HARMONY DEVOPS BRING IS IT ALL TOGETHER IN
  14. 14. Stage 3: DevOps – Share the Goodness Across the Boundaries Technology IT Operations • CA APM, Cloud Monitor deployed in production App Development • Addition of CA Service Virtualization, CA Application Test to CA APM in pre-production Benefits • Fast App delivery, great quality, seamless user experience • Preemptive problem resolution • Cost is minimized and team efficiency improved Organization IT Operations App Development • Single Tools, Single Team! • Org structure is optimal for agile development and operations APP PERFORMANCE & PROBLEM RESOLUTION Service Delivery Infrastructure Network Change Management Other Teams… APPLICATION ROLLOUT & LIFECYCLE InfrastructureManagement UnifiedDevandOpsTools NoCommunicationBarriers Development Testing Tech Service Management Solution Design Other Teams… CAAPM,CACloudMonitor CAAPM,CALISA DevFunctionalTools Dev and Ops “talk the same language” to accelerate app delivery
  15. 15. CA APM at NAB - From Development to Operations • CA APM enables Dev and ops to “talk the same language”, accelerating app delivery and Org transformation • Transaction response reduced from 20sec to 3sec Enable DevOps Transformation 85% Decrease in Transaction Time • Ability to trace transactions across our current mainframe & new core baking platforms Transaction Tracing & Mainframe • Using same tools in Dev and Production help us significantly reduce resolution time Reduce Resolution Time
  16. 16. CUSTOMER FOCUS IMMINENT FUTURE FOR NAB IS…
  17. 17. • Modernization dictates new org adjustments • DevOps model is deeply embedded in the culture • User centric model will drive business owner participation • Mobile is cornerstone of our business, not only customer (2+ M AMO today) facing but also internal • Creating new & modern App and Mobile infrastructure (Oracle) • Expanding to Mobile APM and DevOps (native, hybrid, web) • Focus on pre-emptive management • App behavioral analytics Imminent Future UBANK – 100% User Centric, 100% DevOps Technology Organization End Users are at the center of DevOps cycle Time for new banking experience!
  18. 18. DEVdesign develop test deliver measure report monitorOPS Pre-DevOps design test monitor report assess develop deliver measure DEVOPS Post-DevOps DevOps Transformation Changing People, Processes, and Culture
  19. 19. Gartner Market Trends: ARA, DevOPs and Mobile Device Management Ignite Configuration Management, Laurie F. Wurster, Ronni Colville, November 27, 2014. CA DevOps Marketecture Application Delivery Infrastructure Management Application Performance Management DevOps => [developers]:/collaborate/APM operations => <= /accelerate /(new applications).delivery <= “DevOps represents a change in IT culture as a trade-off for rapid IT service delivery through the adoption of agile and lean practices in the context of a systems-oriented approach.” – Gartner* (2014) *Source : Gartner Market Trends: ARA, DevOPs and Mobile Device Management Ignite Configuration Management, Laurie F. Wurster, Ronni Colville, November 27, 2014.
  20. 20. CA DevOps: Application Delivery Achieving Speed and Quality Developer Developer Developer DEV DEV DEV TESTING TESTING Integration UAT/Staging Performance Production Operations Continuous Validation CA Application Test/CA Cloud Test/ CA Test Data Management Continuous Delivery CA Release Automation/CA Cloud Manager Agile Development CA Service Virtualization
  21. 21. CA APM On-Premise APPLICATION ROOT CAUSE ANALYSIS Diagnostics/Root-Cause Analysis/Transaction Tracing/Triage APPLICATION BEHAVIOR ANALYTICS IT Operation Analytics Multi-Metric Correlation END-USER EXPERIENCE App Performance Over the Network and Servers SaaS CLOUD MONITOR Synthetic Transactions CA DevOps :Application Performance Management Inspire Users With Every App Interaction Partners 3rd Party and Extensions Business Viewpoint Infrastructure Aware APM Mainframe Aware APM
  22. 22. CA DevOps tools: Infrastructure Management Improve service quality, predictability and efficiency with Unified IM Foundation for Successful DevOps Unified Infrastructure Management Unified Management Portal (Available via mobile) Operational Intelligence Solutions (e.g., Capacity Management, Service Operations Management, etc.) Systems Storage Network Database Apps Cloud SaaS DCIM Other Industry-leading and easiest-to-use domain solutions Adaptable and extendable (over 140 probes in CA Nimsoft Monitor today) CA Application Performance Management CA Cloud Service Management Other CA and Third-Party Tools
  23. 23. 1 Strong IT Performance is competitive advantage 2 DevOps practices improve IT performance 3 Organizational culture matters 4 Job satisfaction is #1 predictor of Org performance Relationships Organizational Performance->IT Performance -> DevOps* * 2014 State of DevOps Report, presented by Puppet Labs
  24. 24. Questions?
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