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How National Australia Bank (NAB) used CA APM during performance testing to improve transaction performance by 85%

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Users are becoming increasingly impatient with new apps that don’t work. Often, you get one shot to get it right. But, new applications are being rolled out all the time, and being accessed from all …

Users are becoming increasingly impatient with new apps that don’t work. Often, you get one shot to get it right. But, new applications are being rolled out all the time, and being accessed from all sorts of devices. Operations need to provide developers with real-world production data to help them identify performance issues before applications go into production. This Application Lifecycle Optimization (or DevOps) is key for businesses to reduce the risk of faulty application rollouts.

Recently at DevOps Summit in New York, Peter Tsatsaronis of National Australia Bank (NAB) discussed how they used Application Performance Management (APM) from CA Technologies to create an exact replica of load and performance data from production to help developers improve new and enhanced application quality. As a result of that, NAB has lowered their transaction response time by 85%, improved developer code efficiency, and even found issues they didn’t know they had , which were all discovered in performance testing, by implementing CA APM.

Aruna Ravichandran, VP, Product Marketing, Application Performance Management and DevOps, CA Technology joined Peter from NAB at this session and shared how CA Technologies is uniquely positioned to help customers in their journey to DevOps transformation .

Peter and Aruna used this slide deck to present at the DevOps Summit, New York.

Leatn more about CA APM at http://www.ca.com/apm

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  • 1. Peter Tsatsaronis Delivery Manager NAB Aruna Ravichandran VP Product Marketing , APM & DevOps CA Technologies National Australia Bank (NAB) : How we used CA APM during performance testing to improve transaction performance by 85%
  • 2. NAB Transformation Technology Centric Tools Application Performance Management DevOps Agenda Imminent Future is Customer Centric 1 2 3 4 5
  • 3. Our Financial Services Business 17th Largest Bank Globally 12+ Million Customers 42,000Employees 1,800+ Stores/Branches 10 Countries of Operations
  • 4. Laser Focus on the Customer
  • 5. JOURNEY TECHNOLOGY TRANSFORMATION
  • 6. Stage 2 APM in Dev Stage 3 DevOps Bank Evolution Technology Transformation Journey Stage 1 Technology Centric Tools RESULTS User Experience Suffers 2009 RESULTS Great User Experience 2011 RESULTS User Experience as Differentiator 2014
  • 7. Stage 1: App Focused – Web Interface Into Bank Technology IT Operations • Home grown or multiple vendors • Feature specific , no integration App Development • Dev centric • Function specific (dev, QA, etc.) Challenges • Limited visibility in customer experience • Reactive “User-Based” alerting • Hard to identify problematic app • hotspots Organization IT Operations APP PERFORMANCE & PROBLEM RESOLUTION Service Delivery Infrastructure Network Change Management Other Teams… SeparatedToolsandGroups Application Development APPLICATION ROLLOUT & LIFECYCLE Development Testing Technical Service Management Solution Design Other Teams… DifficultCommunication • Siloed tools and teams • No cross-team visibility
  • 8. FASTER WE CAN DELIVER APPLCIATIONS
  • 9. Stage 2: App Issues – Identify Early, Resolve Fast Technology IT Operations • Home grown or multiple vendors • Feature specific , no integration App Development • CA APM implemented in pre-production (Introscope, End User Experience) Benefits • Fast App Delivery! • Faster troubleshooting, deep app visibility • Simple transaction performance optimization Organization IT Operations APP PERFORMANCE & PROBLEM RESOLUTION Service Delivery Infrastructure Network Change Management Other Teams… ImprovedCommunication App Development APPLICATION ROLLOUT & LIFECYCLE UnifiedDevelopment • Improved communication between Dev and ops • Predictable Dev SLAs • Still…siloed tools and De/Ops teams App Development Testing Service Management Solution Design Other Teams…
  • 10. • CA APM agents deployed on 80+ servers in 5 days • 2 hrs. to build service-centric CA APM Dashboard Solution -> Deploy CA APM in Pre-Production Pre-Production Success - UBank Login and Origination Transaction Performance Situation • Dev team spent 4 weeks troubleshooting UBank R2A performance issue • 80+ servers - collecting log files across • Network packet capture • Manually correlating performance data Challenges • Heavy resource involvement • Little improvement or direction to resolution • No progress on Dev side • Delays with App rollout
  • 11. Pre-Production Success UBank - CA APM In Action OSB Dashboard • Dev team spent 3 weeks troubleshooting UBank R2A performance issue • 80+ servers - collecting log files across • Network packet capture • Manually correlating performance data • Drill-down from UBank Dashboard • Out of the box, no config required Transaction Tracing • Within an hour of tracing “Login”, several problematic components identified • From 30, narrowed to 2 Oracle transaction components • Eliminated the need to investing 10+ backend systems
  • 12. Time to Value • Fast and scalable install (80 servers, 5 days) • Simple configuration, running in under two hours • Immediate actionable information, transaction tracing configured out- of-the box Pin Point Focus • Reduce number of of components we need to investigate from 30 to 2 • Eliminate the need for investigating 10+ back end systems Pre-Production Success UBank - Service Measurable Results Faster app delivery, improved app performance Project Improvements Project back on track (from Risk) 2 weeks Elapsed time is 4 weeks Actual APM effort only App Performance 82% faster Login transaction performance 2.3sec compared to before APM Login time reduced by
  • 13. HARMONY DEVOPS BRING IS IT ALL TOGETHER IN
  • 14. Stage 3: DevOps – Share the Goodness Across the Boundaries Technology IT Operations • CA APM, Cloud Monitor deployed in production App Development • Addition of CA Service Virtualization, CA Application Test to CA APM in pre-production Benefits • Fast App delivery, great quality, seamless user experience • Preemptive problem resolution • Cost is minimized and team efficiency improved Organization IT Operations App Development • Single Tools, Single Team! • Org structure is optimal for agile development and operations APP PERFORMANCE & PROBLEM RESOLUTION Service Delivery Infrastructure Network Change Management Other Teams… APPLICATION ROLLOUT & LIFECYCLE InfrastructureManagement UnifiedDevandOpsTools NoCommunicationBarriers Development Testing Tech Service Management Solution Design Other Teams… CAAPM,CACloudMonitor CAAPM,CALISA DevFunctionalTools Dev and Ops “talk the same language” to accelerate app delivery
  • 15. CA APM at NAB - From Development to Operations • CA APM enables Dev and ops to “talk the same language”, accelerating app delivery and Org transformation • Transaction response reduced from 20sec to 3sec Enable DevOps Transformation 85% Decrease in Transaction Time • Ability to trace transactions across our current mainframe & new core baking platforms Transaction Tracing & Mainframe • Using same tools in Dev and Production help us significantly reduce resolution time Reduce Resolution Time
  • 16. CUSTOMER FOCUS IMMINENT FUTURE FOR NAB IS…
  • 17. • Modernization dictates new org adjustments • DevOps model is deeply embedded in the culture • User centric model will drive business owner participation • Mobile is cornerstone of our business, not only customer (2+ M AMO today) facing but also internal • Creating new & modern App and Mobile infrastructure (Oracle) • Expanding to Mobile APM and DevOps (native, hybrid, web) • Focus on pre-emptive management • App behavioral analytics Imminent Future UBANK – 100% User Centric, 100% DevOps Technology Organization End Users are at the center of DevOps cycle Time for new banking experience!
  • 18. DEVdesign develop test deliver measure report monitorOPS Pre-DevOps design test monitor report assess develop deliver measure DEVOPS Post-DevOps DevOps Transformation Changing People, Processes, and Culture
  • 19. Gartner Market Trends: ARA, DevOPs and Mobile Device Management Ignite Configuration Management, Laurie F. Wurster, Ronni Colville, November 27, 2014. CA DevOps Marketecture Application Delivery Infrastructure Management Application Performance Management DevOps => [developers]:/collaborate/APM operations => <= /accelerate /(new applications).delivery <= “DevOps represents a change in IT culture as a trade-off for rapid IT service delivery through the adoption of agile and lean practices in the context of a systems-oriented approach.” – Gartner* (2014) *Source : Gartner Market Trends: ARA, DevOPs and Mobile Device Management Ignite Configuration Management, Laurie F. Wurster, Ronni Colville, November 27, 2014.
  • 20. CA DevOps: Application Delivery Achieving Speed and Quality Developer Developer Developer DEV DEV DEV TESTING TESTING Integration UAT/Staging Performance Production Operations Continuous Validation CA Application Test/CA Cloud Test/ CA Test Data Management Continuous Delivery CA Release Automation/CA Cloud Manager Agile Development CA Service Virtualization
  • 21. CA APM On-Premise APPLICATION ROOT CAUSE ANALYSIS Diagnostics/Root-Cause Analysis/Transaction Tracing/Triage APPLICATION BEHAVIOR ANALYTICS IT Operation Analytics Multi-Metric Correlation END-USER EXPERIENCE App Performance Over the Network and Servers SaaS CLOUD MONITOR Synthetic Transactions CA DevOps :Application Performance Management Inspire Users With Every App Interaction Partners 3rd Party and Extensions Business Viewpoint Infrastructure Aware APM Mainframe Aware APM
  • 22. CA DevOps tools: Infrastructure Management Improve service quality, predictability and efficiency with Unified IM Foundation for Successful DevOps Unified Infrastructure Management Unified Management Portal (Available via mobile) Operational Intelligence Solutions (e.g., Capacity Management, Service Operations Management, etc.) Systems Storage Network Database Apps Cloud SaaS DCIM Other Industry-leading and easiest-to-use domain solutions Adaptable and extendable (over 140 probes in CA Nimsoft Monitor today) CA Application Performance Management CA Cloud Service Management Other CA and Third-Party Tools
  • 23. 1 Strong IT Performance is competitive advantage 2 DevOps practices improve IT performance 3 Organizational culture matters 4 Job satisfaction is #1 predictor of Org performance Relationships Organizational Performance->IT Performance -> DevOps* * 2014 State of DevOps Report, presented by Puppet Labs
  • 24. Questions?

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