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Application-Driven Network Performance Strategies, Pulse Report by Gatepoint Research

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In early 2014, CA Technologies commissioned Gatepoint Research to conduct a survey on the topic of application-driven network performance strategies. More than 200 executives participated. The survey …

In early 2014, CA Technologies commissioned Gatepoint Research to conduct a survey on the topic of application-driven network performance strategies. More than 200 executives participated. The survey was focused on polling respondents from large enterprises who were responsible for network administration. 78% of respondents were from organizations that had annual revenues of greater than $1.5 billion and 90% of respondents were network engineers and managers.

Learn more about Application-driven Network Performance Management from CA Technologies at http://www.ca.com/anpm

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  • 1. Summary Results • February 2014 Application-Driven Network Performance Strategies
  • 2. Summary Results • February 2014 Program Overview  In January and February 2014 Gatepoint Research invited selected executives from the retail, utilities, financial, and healthcare industries to participate in a survey themed Application-Driven Network Performance Strategies.  Candidates were invited via email and 200 executives have participated to date.  Survey participants were senior technical operations and IT decision makers. 90% were network engineers and managers. The balance were Directors, VPs, and CxOs.  Responders overwhelmingly worked for large firms: of the companies represented by survey participants, 78% had annual revenues of greater than $1.5 billion.  100% of responders participated voluntarily; none were engaged using telemarketing.
  • 3. Summary Results • February 2014 Observations and Conclusions  Almost two-thirds of responders (62%) reported that their top priority in network management is solving network and application performance problems.  69% experience challenges with sufficient visibility into application response time.  Most responders rate their network performance management capabilities as merely “adequate” in all areas. Of particular concern is the ability to perform automated investigations into performance issues, on schedule or on demand - 37% rate their current capability in this area as inadequate.  Responders are looking to maximize use of existing infrastructure assets (65%) and optimize application performance (56%).  When asked about their buying intentions, 65% report that they are likely to invest in products that will enhance applications and response time analysis; 64% would invest in network traffic flow analysis
  • 4. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. In what areas would you like to improve your current network performance management? Solving network and application performance problems faster is the top priority in network management. 34% 52% 55% 62% 0% 10% 20% 30% 40% 50% 60% 70% Better manage the convergence of voice, video, and data Visibility into network and application traffic to better allocate and prioritize resources Visibility into application latency (response time) and behavior as it traverses the networ Detect, isolate and resolve network and/or application performance problems faster
  • 5. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What challenges are you experiencing in managing your network infrastructure? 69% experience challenges with sufficient visibility into application response time. 14% 37% 39% 57% 61% 69% 0% 10% 20% 30% 40% 50% 60% 70% 80% Other: Managing video over IP Managing voice over IP Visibility into network traffic flow & bandwidth consumption Ensuring optimal application performance Visibility into application response time (latency)
  • 6. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Which of the following enterprise network equipment vendors are represented in your network infrastructure? Cisco dominates in network infrastructure: 94% use Cisco network equipment. 1% 3% 6% 4% 5% 7% 15% 24% 33% 36% 40% 38% 95% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Enterasys Extreme Alcatel-Lucent NEC Siemens Other Aruba Brocade Dell HP Juniper Avaya Cisco
  • 7. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Which of the following vendors’ network management solutions are you currently using and what is your satisfaction level? 46% of survey responders use Solarwinds for their network management. Of those, 39% find it highly satisfactory. 2% 3% 4% 4% 3% 12% 8% 19% 9% 9% 12% 15% 11% 14% 21% 27% 9% 2% 2% 2% 3% 3% 6% 3% 3% 17% 0% 10% 20% 30% 40% 50% 60% BMC Nagios Dell/Quest Hewlett-Packard IBM Riverbed Microsoft Solarwinds Other Highly Satisfactory Satisfactory Unsatisfactory
  • 8. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How would you assess your network performance management capabilities in the following areas? Most responders rate their network performance management capabilities as merely “adequate” in all areas. Of particular concern is the ability to perform automated investigations into performance issues on schedule or on demand (36%). 21% 23% 23% 28% 26% 29% 28% 37% 70% 67% 68% 59% 68% 60% 63% 55% 8% 9% 6% 12% 5% 11% 8% 7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Unified communications multi-vendor support Detailed breakdown of response time delays to the network, server and application components Unified communications medianet support Anomaly detection and alerting Visibility into cross-domain performance metrics Understand the who, what and where of network congestion Application identification and mapping Automated investigations into performance issues on schedule or on-demand Inadequate Adequate Superior
  • 9. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What capabilities are you likely to invest in to enhance network performance management? 65% are likely to invest in products that will enhance applications and response time analysis; 64% in network traffic flow analysis. 52% 60% 60% 64% 65% 0% 10% 20% 30% 40% 50% 60% 70% Quality of Experience (QoE) monitoring for VoIP and/or video applications Integrated views/dashboards/reports across different performance data domains Anomaly detection & alerting Network traffic flow analysis Application response time analysis
  • 10. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What results/outcomes are you looking to achieve with your network performance management solution? Responders are looking to maximize use of existing infrastructure assets (65%) and optimize application performance (56%) 30% 34% 41% 56% 65% 0% 10% 20% 30% 40% 50% 60% 70% Make data-driven infrastructure investments to accommodate planned application and service rollouts Faster MTTR Evolve from being the first point of blame to a provider of actionable performance information Optimize application performance Maximize utilization of existing infrastructure assets
  • 11. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Revenue 78% of the firms represented by responders are in the Fortune 1000. <$250 million 7% $250 - 500 million 4% $500 million - $1.5 billion 11% >$1.5 billion 78%
  • 12. Summary Results • February 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Job Level Survey responders are technical network engineers and managers. Network Engineers & Managers 90% CxO, VPs, & Directors 10%
  • 13. Summary Results • February 2014 For more information visit www.ca.com/anpm