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TechInsights Research: What Smart Businesses Know About DevOps

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These slides are from Andi Mann's presentation at InformationWeek Conference 2014. …

These slides are from Andi Mann's presentation at InformationWeek Conference 2014.

In a recent global study, Vanson Bourne surveyed 1,300 IT leaders to understand how they are using DevOps to improve the delivery of new apps and services and gain more customers. Find out what these smart businesses know about DevOps and what steps you should be taking next.

Download the TechInsights Report: What Smart Businesses Know About DevOps http://www.ca.com/techninsights/devops

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  • 1. © 2014 CA. All rights reserved. TechInsights Research: What Smart Businesses Know About DevOps
  • 2. 2 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Can YOU Meet the Business Demand for Innovation? BUSINESS DEMAND FOR INNOVATION IT CAPACITY FOR INNOVATION IT must fill this growing gap! What’s holding YOU back?
  • 3. 3 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Does Any of This Sound Familiar? Speed, Quality and Cost Problems Across Software Lifecycles Our test systems are not realistic I don’t know who to escalate to I’m constantly fighting fires DEVELOPERS LEVEL 1 OPS INFRASTRUCTURE OWNERS APPS SUPPORT TESTERS LOB Exec What is IT doing? I need new apps now!! I spend 70% of my time waiting I don’t have spare capacity
  • 4. 4 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Fundamental Conflict Between Dev and Ops
  • 5. 5 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Connecting Dev and Ops Objectives
  • 6. 6 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Is Your IT Organization Prepared to Implement DevOps? 1. Do you have well-defined roles and responsibilities for your development and operations staffs? 2. Are your critical processes documented? 3. Have you built a business case and educated your top management on the benefits? 4. Have you assessed the current skills of your staff and identified what additional training may be required? 5. Have you identified critical trouble-making applications that might be a great place to start with your DevOps initiatives?
  • 7. 7 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. In this survey we define DevOps as a “method of developing software which enables developers and other IT operations professionals to communicate and collaborate on projects, with the goal of accelerating the delivery of new business services.” Insight From Your Peers  CA Technologies recently commissioned Vanson Bourne to survey 1,300 IT executives from large organizations in 21 countries across the globe  The research explored key topics in DevOps awareness, adoption, implementation and benefits  The results may surprise you!
  • 8. 8 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Research Highlights  66% of organizations either have a DevOps strategy or are planning to implement it  More than 90% have seen or expect to see significant benefit from their DevOps initiatives  Results from DevOps are real and quantifiable, with improvements, increases or reductions in double digits – from 17 to 23%  Key drivers of the increased demand for DevOps are external and customer-related, and the majority of organizations are using external metrics to measure success of DevOps  Organizations see an increased need for skills and training, and business skills trump technical skills for DevOps success  Key DevOps obstacles are clustered around people and process-related issues such as organizational complexity and confusing roles
  • 9. 9 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Research Results 1. Current state and key drivers 2. Investments and skills 3. Obstacles and measurements 4. Benefits and results
  • 10. 10 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. State of DevOps Adoption: 66% Have Adopted or Plan to Adopt DevOps 1. Current state and key drivers Q1: Have you adopted a DevOps approach or methodology in your organization? Total: 1,300 39% already adopted 27% plan to adopt 18% no plan to adopt 16% don't know what it is DevOps Adoption
  • 11. 11 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. There are Many Paths and Approaches to DevOps Q2: Which of the following do you think of as the most important components of any DevOps strategy (select a maximum of three)? Total: 859 who have or plan to have DevOps 1. Current state and key drivers 4% 25% 32% 32% 42% 45% 47% 52% 0% 10% 20% 30% 40% 50% 60% Pre-production performance testing Aligned processes across dev & ops Continuous release cycles Accelerated applications testing Service virtualization Collaborative teaming between dev & ops Agile development IT automation The Most Important Components of DevOps
  • 12. 12 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. The Need for DevOps is Growing, and Customer Issues are Among the Top Reasons What Drives the Need for DevOps? 1. Current state and key drivers Q5: What is driving the need for DevOps now more than before (select a maximum of three)? Total: 908 who said the there is a greater need 16% 28% 31% 35% 39% 41% 41% 47% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Need to reduce IT costs Complex IT infrastructure (physical, virtualised, cloud) Need to develop and deploy cloud-based applications Increased use of mobile devices Need to improve the end customer experience Pressures from the business to release apps more quickly to meet customer demand Need for simultaneous deployment across different platforms The need for greater collaboration between dev & operations teams 70% say there is a greater need for DevOps now than in the past
  • 13. 13 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Research Results 1. Current state and key drivers 2. Investments and skills 3. Obstacles and measurements 4. Benefits and results
  • 14. 14 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Success with DevOps Will Require Investments in People, Training and Tools Q3: Which of the following are you likely to invest in over the next year as part of your implementation of a DevOps methodology (select all that apply)? Total: 859 who have or plan to have DevOps Expected DevOps Investment Plans 53% 71% 73% 0% 10% 20% 30% 40% 50% 60% 70% 80% Hiring new resources with necessary skills Investment in more training for development and operations personnel Investment in new tools 2. Investments and skills
  • 15. 15 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Success with DevOps Requires Business Skills Even More than Technical Skills Knowledge and Skills Needed for DevOps 2. Investments and skills Q7: What knowledge and skills are most needed within development and operations in order to successfully implement a DevOps strategy (select maximum of three)? Total: 1,300 47% 42% 36% 33% 30% 30% 24% 19% 12% Knowledge of business priorities/strategies/metrics Knowledge of current business processes Communications skills Process re-engineering skills Project management skills People skills Programming or scripting skills Quality assurance and testing skills Experience with specific tools
  • 16. 16 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Research Results 1. Current state and key drivers 2. Investments and skills 3. Obstacles and measurements 4. Benefits and results
  • 17. 17 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. The Organization is its Own Worst Enemy in Adopting DevOps Top Obstacles to Implementing DevOps 3. Obstacles and Metrics Q6: What are the major obstacles to implementing a DevOps strategy in your organization (select a maximum of three)? Total: 1,300 21% 21% 23% 24% 24% 25% 28% 35% 0% 5% 10% 15% 20% 25% 30% 35% 40% Lack of the rights skills within development and operations The difficulty of merging the working processes of different teams Lack of understanding of the business impact by management team No budget/no clarity over whose budget is responsible for what Lack of understanding of phases of dev lifecycle & who is responsible Security or compliance concerns Roles and responsibilities across dev & ops not aligned Organizational complexity – people, departments, interdependencies
  • 18. 18 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Organizations are Focused More on External Metrics than Internal Metrics for DevOps How Will You Primarily Measure Success of DevOps? Q8. Which of the following statements best describes how you will measure the success of your DevOps initiatives? Total: 859 who have or plan to have DevOps 3. Obstacles and Metrics 49% 38% 13% External factors: increased revenue, faster time-to-market, improved competitive positioning, enhanced customer experience Internal factors: lower costs, fewer bugs, improved efficiencies, better ROI, improved collaboration Haven’t decided yet
  • 19. 19 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Research Results 1. Current state and key drivers 2. Investments and skills 3. Obstacles and measurements 4. Benefits and results
  • 20. 20 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Q9: What benefits have you seen or do you anticipate seeing from implementing DevOps in your organization? Total: 859 who have or plan to have DevOps The Vast Majority of Organizations are Achieving or Expecting Significant Benefits from DevOps 4. Benefits and results DevOps Benefits Seen or Anticipated 28% 45% 38% 35% 35% 42% 46% 35% 48% 53% 39% 36% 51% 54% 55% 49% 45% 56% 46% 41% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Increase in revenue Our software/services available across more platforms Fewer employees working on developing & deploying our software/services Reduced time-to-market Increased numbers of customers Improved quality of deployed applications Reduction in spend on development and operations New software/services that would otherwise not be possible Increased collaboration between departments Increased frequency of deployments of our software/services Alread seen Anticipate seeing 94% 94% 91% 91% 91% 90% 89% 81% 67% 89%
  • 21. 21 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. DevOps Benefits are Real and Quantifiable! 4. Benefits and results Benefit/Metric Increased collaboration between departments 23% Improved quality of our deployed applications 23% Increased numbers of customers using our software/services 23% Feweremployees workingon developingand deployingour software/services 23% New software/services that would otherwise not be possible/explored 22% Reduced time-to-market for our software/services 21% An increase in revenue 20% Our software/services made available across more platforms 19% A reduction in spend on development and operations 19% Increased frequency of deployments of our software/services 17% Quantifiable Benefits of DevOps Improvement Q10: What has been the percentage improvement, increase or reduction for each of the quantifiable benefits you have seen? Answered by those who had reported seeing benefits, totals vary by benefit
  • 22. 22 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Action Plan – Steps to Take Next  Share this research with your peers in the business – begin a dialogue on the benefits that a DevOps approach can have on the business  Designate an executive-level DevOps evangelist - organizational complexity is a key obstacle to success with DevOps, and it demands executive leadership.  Appoint DevOps-focused team members from each required domain who understand the concepts around DevOps, but also the practical applications of processes and technologies to make it a success  Make a must-have skills list, assess existing resources, and consider additional training programs  Streamline processes to incorporate input across development, QA/test and operations  Budget for talent and technology, particularly in the areas of application delivery, service virtualization, IT automation and release management  Identify the trouble-maker applications -- start with an application that has been causing problems across production and creating headaches for developers trying to work out the code defects.
  • 23. 23 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. How CA Technologies Can Help: Our DevOps Approach to the Application Delivery Lifecycle CONTINUOUS DELIVERY4SERVICE VIRTUALIZATION3API/PORTAL INTEGRATION2 Lines of Business Application Development Prod Operations Information Security PERFORMANCE MANAGEMENT5COLLABORATIVE PLANNING AND AGILE DEVELOPMENT1 DATA MINING AND SERVICE FEEDBACK6 RUNBUILDPLAN SECURE
  • 24. 24 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. CA Technologies Solutions for a DevOps Methodology FUNCTION CA TECHNOLOGIES SOLUTION KEY BENEFIT 1 Collaborative Planning and Agile Development CA Clarity PPM CA Agile Vision Improve collaboration and reduce delays with agile processes 2 API/Portal Integration CA Layer 7 Free time and resource for innovation by reusing existing services via APIs 3 Service Virtualization CA LISA Service Virtualization Use service virtualization so everyone can have everything – all the time! 4 Release Automation/ Configuration Automation CA LISA Release Automation Automate delivery and configuration to release new code in hours, not weeks 5 Performance Management CA Application Performance Management Accelerate problem tracking, identification, and fix processes 6 Data Mining/ Service Feedback CA LISA Pathfinder CA Service Management Focus upstream processes by capturing, downstream data and user feedback With … Enterprise Security CA SiteMinder CA Cloudminder Delivers faster, safer innovation by enabling identity-based access
  • 25. 25 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Research Methodology  This global study was conducted online by Vanson Bourne in May-July 2013 with 1,300 senior IT decision-makers at enterprise organizations across five industry verticals of financial services, healthcare, manufacturing, public sector and telecommunications. The survey was conducted in the following geographies: – Americas: United States, Brazil – Europe: U.K., France, Germany, Italy, Switzerland, Iberia (Spain/Portugal), the Netherlands, the Nordics, Israel – APAC: Australia, China, India, Japan, Singapore, South Korea  Respondents were required to hold IT executive, management, project lead or enterprise architect titles at enterprise organizations with revenues (or equivalent) of at least $100M.
  • 26. © 2014 CA. All rights reserved. Thank You
  • 27. 27 © 2014 CA. All rights reserved. CA confidential and proprietary information. No unauthorized use, copying or distribution. Legal Notice Copyright © 2013 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. No unauthorized use, copying or distribution permitted. THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. CA assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will CA be liable for any loss or damage, direct or indirect, in connection with this presentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available (i) for sale to new licensees of such product; and (ii) in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis.