CA Service Operations Insight r3.0

CA Service OperationsInsight r3.0Next-generation Service Assurance Solution toHelp Improve Service Quality and Predictability,and Optimize IT OperationsDavid HaywardSenior PrincipalCA Service Assurance Product Marketing

the IT operations-business gap management technology out-of-sync Business demand for Agile IT services Continuous business & New-generation, dynamic real- technology innovation time solution: Service OperationsValue Management BSM Last-generation MoM IT operations solutions Silo Managers Time 2 CA Service Operations Insight 3.0 Announcement Breifing Copyright © 2011 CA. All rights reserved.

CA Service Operations Insightdesigned for today’s dynamic business and IT environment SLA Contract Data Center Service & & Cloud Desks Performance Automation Managers Managers Workload Service Storage Managers Operations Managers Insight Physical Application and Virtual and Network System Database Managers Managers Managers3 CA Service Operations Insight 3.0 Announcement Breifing Copyright © 2011 CA. All rights reserved.

CA Service Operations Insight dynamically builds, maintains & analyzes service models Real-time List of service service model with model Service components’ 1components 1 Transactions relative imported impact on thefrom domain Systems service managers Switches Databases Details of Contextually component launch status, domain severity & managers: service for impact component defect root cause Service Console analysis 4 CA Service Operations Insight 3.0 Announcement Breifing Copyright © 2011 CA. All rights reserved.

CA Service Operations Insight provides real-time business service status QualityBusiness Risk Healthservices listed SLA Real-time Availabilityaccording to: service  Business status importance indicators  Quality level  Risk to quality  Business and IT subservices Historical service status details Service Dashboard 5 CA Service Operations Insight 3.0 Announcement Breifing Copyright © 2011 CA. All rights reserved.

CA Service Operations Insight r3.0 five significant new and enhanced capabilitiesService modeling Service operations eventand management management and automation management 1 Enhanced dynamic service modeling 2 New service-driven automation 3 New unified event management 4 Mobile-user interface 5 Tiered architecture and 64-bit scalability 6 August 15, 2011 Whats New in CA SOI 3.0 Copyright © 2011 CA. All rights reserved.

CA Service Operations Insight 3.0 accelerates IT maturity Fully optimized operations Ongoing service discovery and modeling Priority service Alert escalation fully discovery and integrated with data Unified event center and cloud modelling management automation, serviceDomain desk, change and Medium and low prioritymanagement services, so that SLA management Real-time end-to-end ultimately all IT assets management high priority are mapped to the Transform cross-domain business services theyTools required to events into actionable business services to provide service impact, risk and root supportmanage domains alerts within a singleprevent a console and escalation cause analysiscomplete view of path to Service Deskbusiness services CA Service Operations Insight Event-oriented Service-oriented Cloud-enabled → 7 CA Service Operations Insight 3.0 Announcement Breifing Copyright © 2011 CA. All rights reserved.

CA Service Operations Insight 3.0 improves service quality/predictability & optimizes operations Optimized operations Automated actions for remediationIT Executives and VirtualizationService Owners Common Program Managers understanding of service quality and risk Common view of services Service Desk andOperations Change ManagersManagers Operations Service Level Support Staff Managers 8 CA Service Operations Insight 3.0 Announcement Breifing Copyright © 2011 CA. All rights reserved.

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CA Service Operations Insight r3.0

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