Sharon Foster

McElwaine SMART THE TELEHEALTH MANAGED SERVICE 2 ND SEPTEMBER 2010

Recruitment of Patients
Patients referred by Diabetic Nurse and the Heart Failure Nurse in the Louth County Hospital
Equal number of Diabetic and CHF patients
Patient consent
Referral form
Care plan
Patient enrolled onto programme

End-to-End Managed Service
What’s involved ?
Installation
Training
Service Desk
Technical Desk
Clinical Triage
De-Installation
Refurbishment
Warehousing

Value of Clinical Triage
Regular contact with patient
Daily viewing of sessions, ensuring patient’s condition remains stable
Identifying early signs of deterioration of the patients condition
Identification of additional symptoms & conditions
Escalate patient to Local Response Team
Building and developing relationships

Outcomes
100% Compliance rate
No patient drop outs
Reduction in red alerts
Increase in patient knowledge
Strong working relationship with client and end user
Better control on HBA1c results

Patient Experiences
Elderly connection afraid of technology
Pts reluctant to stop their sessions
Knowledge
Empowerment

Patient Quotes
“I will be sorry to miss my pal, Buddy”.
“I’ve be regular in doing my readings since the 15 th ”.
“It’s nice to know someone is keeping an eye on your results, instead of waiting for my 6 month review at the doctors”.
“Makes you want to work at achieving good results”.

Sharon Foster

by CASALA CENTRE

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Sharon Foster Presentation Transcript

Sharon Foster

by CASALA CENTRE

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Sharon Foster Presentation Transcript

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