Contact Centre Auditing, Baselining & Benchmarking
by C3Africa on Aug 10, 2009
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Economic realities are forcing call centres to ...
Economic realities are forcing call centres to
Critically evaluate all aspects of their operations…
How do you know that YOU are making the right decisions ?
Only knowledge and fact-based decisions will have positive, developmental impact on the operational effectiveness and efficiency of YOUR contact centre. Fact and knowledge-based decisions are YOUR sure, fast-track to success. V7
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