C3 Africa Group

Version 7 – C3Africa website
BUSINESS PROFILE
Contact Centre Industry Specialists
C3Africa Group Presentation Ver6 at 29 April 09

Formed2004
Formed1997
Merged Business InterestsSeptember 2007
The Business Model
C3Africa is an integrated business that provides holistic, integrated professional services, solutions and products to the Call Centre / Contact Centre and Customer Service industry.Consulting - Training - Research – Media & Marketing

Positioning Statement
Excellence Through Applied Business Intelligence, Experience, Unique Expertise and Quality

Unique Proposition
C3Africa is the only integrated companyof its kind in Africa providing:-

Global and regional Industry Knowledge
Specialised Expertise
Business Intelligence
Strategic and Operational Techniques
Applied Experience
Unique range of Professional Services and Products.

The Vision
Being the Dominant Brand in Africa for excellence in Contact Centre and Customer Service Delivery, Consultancy, Research, Media, Events, Skills Development and Training and the provision of appropriate technology solutions.

The Business Mission
We are a ‘Projects Business’
C3Africa actively seeks and takes on opportunities to create and manage projects that are aligned with the Client’s organisational strategic and business objectives. This is achieved through successful utilisation of our specialised skills, talents, competencies, experience, expertise, infrastructure and resources.

Business Approach
From experience-based technology systems, processes, methodologies and techniques, C3Africa crafts unique, usable Business Tools and Products to support the effective and efficient implementation of exemplary customer service delivery solutions.

Project Management
Call centre site evaluations
Specialist call centre building design and specifications
Call centre refurbishment and refitting
Staffing specifications, Job Descriptions & Procedures
Financial modelling
Feasibility and impact studies
Change Management strategies and implementation

Outsourced Management Services

Off-site Quality Assurance
Remote Workforce Management
Call centre audits and Operational Benchmarking
Call centre 'health-check'
Technical Benchmarking
RFI / RFP / RFQ Documentation
RFI / Tender Evaluation
Operational requirements specifications
Operational workflow and process mapping and re-design.
Business Process Mapping & Documentation
Vendor / Service Provider management
Development of Standard Operating Processes & Procedures for Outsourcing

Contact Centre Auditing Services – Compliance & Risk Assessments

Call Centre, Contact Centre and Service Delivery Training
Manager Mentoring
Call Centre Managers
Call Centre Technicians
MIS Specialists
Quality Assurance Personnel
Seminars and management development programmes developed exclusively for C3Africa Group
Team Leaders & Supervisors
Customer Service Representative
Call Centre Agent
C3Africa Training supports and endorses Services SETA accredited training courses and programmes

Creating and Adding Business Intelligence to Knowledge-Based Strategies and Decisions

Call Centre & BPO Country Reports
Sector Reports
Focus Studies
Market and Customer Research Studies

Free-access industry-wide web portal.
5,500+ Newsletter Subscribers
Outsource Contact Centre Profiles

‘Thought Leadership’ for the African BPO and Contact Centre industry.

Bringing High Quality and High Value Knowledge Transfer and Training to the Industry
Focus ‘Thought Leadership’ Seminars
Conferences
Management Development Events & Training
Bespoke product and services marketing and market development campaigns
Product Launches and Updates
Industry Development Workshops
Team Building
Awards Functions
Public Call Centre Training

Please Contact Us for More Information
www.c3africa.com