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C2B2 Middleware Managed Services
C2B2 Middleware Managed Services
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C2B2 Middleware Managed Services


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  • 1. Middleware Managed ServicesMiddleware as a serviceMiddleware is now a critical component of many IT systems and the impactof any problem, slow down or outage in mission critical middleware can bedisastrous both financially, legally and to your reputation.At the same time the complexity of an organisation’s middleware isgrowing rapidly and now encompasses Web Servers, Application Servers,ESBs, Data Grids, Messaging Middleware, BPM and SOA infrastructurefrom many commercial and open source vendors. Each product requiring About usits own expertise, support, patching, tuning and upgrading to ensureproblems are avoided. However, the skills to maintain an enterprise-wide C2B2 is a specialist andreliable, scalable, high performance, secure and manageable middleware independent middleware,infrastructure requires a level of technical expertise few organisations can consultancy dedicated to ensuringmaintain in their operations teams. your solution goes live Fast, Reliable, Manageable and Secure.When there is a problem impacting the business many operations teams Our consultants are experts inhave to figure the problem out by contacting the developers of the the leading commercial and opensystem, if they are still around, or liaising with multiple vendors who are source Java middleware platformspredominantly interested in only their product and its configuration. from Oracle, Red Hat and VMWare/What your operations team needs to rapidly fix middleware problems is a SpringSource; and have in-depthpartner with deep middleware product expertise combined with a deep knowledge of configuring themunderstanding of application development and massive experience in for Scalability, Performance,problem diagnosis and fix. Availability, Serviceability and Security. We provide a full range C2B2 provide a range of middleware managed services specifically of services, supporting you designed to provide deep middleware skills on demand to enhance the throughout the project life cycle. support you get from your existing operations team and vendor support Our consultants concentrate on contracts. getting your Java middleware right, freeing up projectKey benefits developers to get the business functionality right, massivelyC2B2’s Middleware Managed Services enhance your operational support reducing the risks in projectcapabilities with deep middleware expertise: implementation, deployment and ı Reduces System down time via rapid triage, diagnosis and fix. operations. ı Enhances security through application of hot fixes and patches. ı Increases vendor support responsiveness through creation of test cases. ı Proactively reduces outages through effective monitoring and alerting before issues arise. ı Increases performance and scalability via best practice reviews and recommendations. ı Increases the knowledge and experience of your development and operations teams. ı Reduces consultancy costs with a consultant on-site next working day. Telephone: 08450 539457 Email: Web: C2B2_MIDDSERV 20/05/2011 © 2011 C2B2 Consulting Limited, Unit 33, Malvern Hills Science Park, Geraldine Road, Malvern, Worcestershire. WR14 3SZ Registered in England and Wales: 4563419
  • 2. Middleware Managed ServicesKey featuresC2B2’s managed service offerings provide support for your applicationor service running on your middleware stack. We have a range of serviceofferings that enhance those available from traditional vendors. Whilea standard vendor support contract is designed to fix bugs in the their Supported Products:product. C2B2’s support is designed to ensure you meet your SLA’s in aproduction environment. We get to know your application architecture so ı AIXwe can identify problems both in the middleware and the application. ı Oracle WebLogic ServerAll our support offerings provide: ı Oracle Glassfish ı Access to a middleware consultant via web, e-mail or on the phone. ı Oracle Service Bus ı Consultant on site next working day for critical issues. ı Oracle BPM ı Review of your middleware configuration and application to identify ı Oracle Coherence potential issues. ı Diagnosis of both middleware and application problems. ı JBoss EAP ı Liaison with vendors to create test cases if there is a specific product ı JBoss Enterprise Web Platform problem ı JBoss SOA Platform ı Liaison with open source communities where no support is available. ı Liaison with your application developers if there is an application ı JBoss Portal problem. ı JBoss Operations Network ı Notification of new patches or service packs for your middleware. ı JBoss AS Community ı JBoss BRMSIn addition we offer a range of services above on beyond the usual help deskservices: ı Infinispan ı Remote login or screen sharing to help diagnose and fix issues. ı HornetQ ı Upgrade and patching to the latest service packs and security fixes. ı Apache Tomcat ı Monitoring, alerting and system dashboards to identify potential problems before they occur. ı Apache ActiveMQ ı Preventative maintenance based on metrics and alerts. ı Apache Camel ı Deployment and roll out for new applications and infrastructure. ı Apache CXF ı Capacity Planning advise and guidance. ı Apache HTTPD ı Routine Operational Administration ı Fully managed and hosted middleware services. ı Apache Cassandra ı Cloud hosting and management. ı Apache Hadoop ı Elastic clustering and scalability on demand. ı VMWare vFabric tcServerNext Steps ı VMWare vFabric GemFire ı VMWare vFabric HypericContact your C2B2 Account Manager for more information on our ı VMWare vFabric RabbitMQmiddleware support services and pricing. If you need to tailor your supportto cover specific technologies or you have any questions please call or e-mailus at or +44 8450 539457. Telephone: 08450 539457 Email: Web: C2B2_MIDDSERV 20/05/2011 © 2011 C2B2 Consulting Limited, Unit 33, Malvern Hills Science Park, Geraldine Road, Malvern, Worcestershire. WR14 3SZ Registered in England and Wales: 4563419