Get to Know Our Pros

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We are very proud of our American Customer Service at Buy Auto Parts. This presentation is a little thank you to some of our outstanding representatives.

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Get to Know Our Pros

  1. 1. Get To Know Our ProsWe are very proud of our American based auto parts team! source: http://www.buyautoparts.com/get-to-know/
  2. 2. GET TO KNOW OUR PROS• We are extremely proud of our US based customer service. 100% of our employees are here in the United States. We are very proud of this because as we have grown over the decades, weve kept jobs stateside. No outsourcing here! We started with 5 people in a tiny row of storage units with a small office. We were here before online shopping. We strive to make your experience as perfect as possible. When you call us for a quote, question, or sale, you will speak to an American parts expert living and breathing in the US of A. No exceptions. source: http://www.buyautoparts.com/get-to-know/
  3. 3. SCOTT, OUR STEERING PRO• Scott is our resident all around car guy. He holds a degree in automotive technology and is a former technician at a Ford dealership. He is our steering guru! Due to his textbook style definitions, his own previous experiences, and his attention to detail, around the office we just call him Scottopedia. Youve got a question, hes got an answer.• Being one of the longest tenured members of the BuyAutoParts team Scott has seen it all. If you have a problem with a part he will help find the root of the problem. Bottom line he’ll get you back on the road. Also an avid fan of classic cars and restoration, Scott is always willing and capable of helping all kinds of customers.• Scott is also the owner/ captain of an endurance road racing team. Each race is 14 - 24 hours in a 25 year old BMW. He enjoys working on his car with his crew and getting out for as many races as possible. Between his former tech experience and his racing team, Scott has the hands on knowledge of what parts fail and how to diagnose and replace them. source: http://www.buyautoparts.com/get-to-know/scott.html
  4. 4. ERIC, OUR TURBO AND CUSTOMER SERVICE PRO• Before BuyAutoParts, Eric was an avid baseball player in high school and college. The sport taught him valuable lessons like teamwork and patience which he incorporates on the sales floor daily. He’s been fine- tuning his automotive knowledge, while mastering his customer service and sales skills, since his teens. Several years ago it became apparent to Eric that he should pursue a career in the auto industry because of his passion for cars.• Hes an expert when it comes to turbochargers for both foreign and domestic applications. If you need help diagnosing a failed turbo, Eric is your man. Hell help you figure out the problem and the best course of action over the phone, fast. Its a learned skill where Eric excels and continues to work at his craft.• Eric has been with BuyAutoParts for four years and has attained a wealth of knowledge through continuous training both in customer service and sales. Hes watched the inventory grow from just steering racks and a/c compressors to expanding product lines to include shocks, turbochargers, navigation units and much more!• In his free time, you can find Eric hacking it away on the golf course, at the beach with his dog Nixon, cheering on The Dallas Cowboys, or enjoying a refreshing pint from one of San Diego’s many renowned craft breweries. He is always finding ways to help people out and strives to make every customer happy no matter what; and that is what makes him the best customer service manager around. source: http://www.buyautoparts.com/get-to-know/eric.html
  5. 5. BILL, OUR REPAIR KITS AND SALES PRO• Meet Bill. He manages our sales team. Bill has been honing his sales and customer service expertise ever since he was selling concessions outside Veterans Stadium in Philly as a kid. Rain, sleet, or snow, Bill provided the kind souls of Philadelphia with Cheesesteaks and a dose of honesty.• Bill found his way out west and landed here at BuyAutoParts. With his people person savvy he quickly moved up the ranks and became manager. He is a great teacher and continues to blaze a positive trail in our sales department. You may need several parts to do the job right, and he’ll get you everything you need while saving you money in the process. Be sure to ask him about our complete repair kits for many common jobs that will give you the biggest savings.• When Bills not at work, you can usually find him yelling at the Eagles on his TV. Bill is an avid sports enthusiast and always has the latest scoop in sporting news. His hobbies include golf, spending time with family, and taking care of his exotic fish. source: http://www.buyautoparts.com/get-to-know/bill.html
  6. 6. JAVIER, OUR ORDER SUPPORT & LOGISTICS PRO• Javier reviews all of the orders that customers place on our site. He goes through every order individually and makes sure each order is processed appropriately. He also plays a major role in our parts and processes training program for all of our new hires as we continue to grow.• In Javier’s time at BuyAutoParts he has become the authority for any order that is placed on our web site. He has figured out how the "interwebs" work and how payments are processed with the banks. You click "buy", he ensures smooth and efficient handling of your order from there.• In addition to being our Order Support & Logistics Pro, Javier is also the Golf Pro at BuyAutoParts. He’s a San Diego native that has played over 60 of the courses in the county. In his free time, you can find Javier at Torrey Pines driving em deep, out with his dog, or enjoying a new restaurant with his fiance. source: http://www.buyautoparts.com/get-to-know/javier.html
  7. 7. JONATHAN, OUR PARTS PRO• One of our ASE Certified Mechanics, Jonathan is here to help you get your car back on the road quickly. He has studied automotive systems for 10+ years and applies his knowledge to every problem someone has in their car.• Jonathan has made a huge impact here at BuyAutoParts. Since coming on board he has been helping customers diagnose tough problems over the phone, selling hard to find parts, and spreading his knowledge among the staff.• In his free time Jonathan likes to cruise on his motorcycle, cheer for the LA Lakers and of course, work on cars. source: http://www.buyautoparts.com/get-to-know/jonathan.html
  8. 8. CARLOS, OUR A/C PRO• Carlos got his start as a grunt in the auto industry, just working on cars getting his hands dirty. His charisma and ability to diagnose and repair problems quickly earned him a role as a service writer, and eventually the manager of a shop in Southern California.• BuyAutoParts recognizes the talent that Carlos posesses and got him involved in helping customers get what they need the first time. Hell always get you the right part and has an answer for every question thrown his way. Known to be a cool guy he knows A/C in and out, and like all of our pros he’s here to answer any question you may have.• Carlos enjoys spending time with family, playing sports, and working on his imports. He admires these words by Marianne Williamson: "Your playing small does not serve the world. Theres nothing enlightened about shrinking so that other people wont feel insecure around you." source: http://www.buyautoparts.com/get-to-know/carlos.html
  9. 9. CHRIS, OUR INSTALLS AND TRUCKS PRO• Did you know that there are more than 10 different trim packages on an F-150? Chris knows. Thats why hes our truck expert. If youre into hauling, off-roading, or just being the biggest truck around Chris is the man to talk to. Old or new, big or small, Chris will help you get what you need for your truck.• Chris has been with BuyAutoParts for over a year and he has quickly become one of the top salesmen in the company. Chris often executes installs of all kinds himself on the weekends. His vast knowledge of so many different types of repairs has started a trend of customers calling back asking to order parts from him directly.• With a passion for classic muscle cars and big trucks its easy to tell that Chris appreciates horsepower. He enjoys spending his free time with his friends and family at the race track. Chris also races in the Lucas Oil Modified Series! He dreams of someday opening his own full service shop in Texas. source: http://www.buyautoparts.com/get-to-know/chris.html
  10. 10. RYAN, OUR FOREIGN APPLICATIONS PRO• Ryan is our go-to guy for info regarding any foreign application. He knows exotic cars like the back of his hand. Hes used to driving on the left hand side of the road.• As soon as Ryan arrived at BuyAutoParts he has been making customers lives easier from day one. He pays attention to detail and his only priority is making sure our customers get their car back on the road while having a great parts buying experience.• While not at work Ryan likes to play baseball, explore the local beaches, and rock out as the guitarist in his band. source: http://www.buyautoparts.com/get-to-know/ryan.html
  11. 11. JONNY, OUR PERFORMANCE PRO• Jonny likes anything with an engine, and he’s probably redlined just about every vehicle he’s ever driven. Known as a bit of a stuntman he’s been tinkering with vehicles long before he was able to drive. Dissatisfied with the stock performance of most the cars he’s had he almost always decides to make changes to gain more performance.• Want to increase your torque or horsepower? How about shaving a few seconds off your quarter mile? Jonnys got solutions for you. He enjoys pushing the limits and maximizing engine efficiency. If you have any performance questions or needs dont hesitate to give Jonny a call.• Jonny enjoys riding in his motorcycle club, fishing and living in Americas Finest City. source: http://www.buyautoparts.com/get-to-know/jonny.html
  12. 12. HENRY, OUR CATALOG AND ACCESSORIES PRO• Henry likes accessories. No he loves accessories. In fact Henry likes to accessorize so much that he spruced up his printer with a sweet BMW emblem. Thats style!• Henry started with BuyAutoParts several years ago and has more knowledge of our catalog than just about anyone here. If theres something youre looking for, but dont see on our site Henry is the man to ask.• Henry enjoys detailing his SUV and hanging out with his dog. Se Habla Espanol. source: http://www.buyautoparts.com/get-to-know/henry.html
  13. 13. GET TO KNOW OUR PROS The EndFor more Auto How To Tips visit, http://www.buyautoparts.com/howto/If you need to purchase an auto part- Visit www.buyautoparts.com- Call 1-888-907-7225- Or send an email to sales@buyautoparts.com THANKS source: http://www.buyautoparts.com/get-to-know/

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