Business_Systems

agents analysis of audio conversations as they happen in call centre call centres call recording compliance adherence contact centre customer insight customer satisfaction customer service high quality customer service improving performance in the contact centre increase revenues market intelligence multi & cross channel analytics multi & cross-channel analytics quality monitoring real time impact real time impact and real time speech analytics roi service speech analytics the voice of the customer trigger of real-time guidance callouts triggers of supervisor alerts workforce management more…

access to fully qualified service centre telephone acquire customers add-on modules for additional hours/days to suit agent interaction agent optimisation agents analysis of audio conversations as they happen in back office planning barclays business systems uk call centre call centres call recording capita customer management choice of response times compliance adherence contact centre control operational costs customer experience management customer feedback customer insight customer interaction customer satisfaction customer service customer service centre dedicated account manager dedicated london and scottish based service office field service engineers full uk coverage via network of satellite offices fully project managed implementation high quality customer service hsbc identification of actionable situations and events implementation & support improving performance in the contact centre increase revenues insight into factors for consideration prior to se maintenance market intelligence multi & cross channel analytics multi & cross-channel analytics on-site continuous 24/7 coverage available professional services quality monitoring r & d monitoring real time impact real time impact and real time speech analytics real time optimisation real-time impact real-time speech analytics recorder fully maintained on your behalf roi saga service social media social media strategy solutions for contact centres speech analytics strategy support for mission critical recording implementat technical specialists technical support engineers (tier 1 -3) tesco the voice of the customer trigger of real-time guidance callouts triggers of supervisor alerts vip priority access to specific service areas voice and data technologies wessex water workforce management working hours (mon- fri) package …less