Mobile phone recording technology has moved on significantly in the three years since firms have been under obligation to record mobile phone calls. With more choice, comes more questions and added complexity to the decision making process, so when it’s time to make a selection here are five questions which might help guide you.

2. Copyright Business Systems UK Limited 2010
If so...you’ll be able to find
and replay mobile call
recordings from within
your existing landline
recording application, with
one centralised point of
access...
Do you want to be able
to leverage your existing
landline call recording
solution, by streaming
mobile recordings into
those platforms?
Do you want to be able
to leverage your existing
landline call recording
solution, by streaming
mobile recordings into
those platforms?
If so...you’ll be able to find
and replay mobile call
recordings from within
your existing landline
recording application, with
one centralised point of
access...

3. Copyright Business Systems UK Limited 2010
If so...you’ll be able to find
and replay mobile call
recordings from within
your existing landline
recording application, with
one centralised point of
access...
Do you want to be able
to leverage your existing
landline call recording
solution, by streaming
mobile recordings into
those platforms?
If you have a complex call
recording estate across
different offices and systems
– you can replay any call
recording - landline, legacy,
mobile or hosted using a
single point of access portal.
For the very first time you
can have a compliant
recording portal,
streamlining all recordings
in one place for simple, less
labour intensive retrieval
and playback.

4. Copyright Business Systems UK Limited 2010
If so...you’ll be able to find
and replay mobile call
recordings from within
your existing landline
recording application, with
one centralised point of
access...
Do you want to be able
to leverage your existing
landline call recording
solution, by streaming
mobile recordings into
those platforms?
Many mobile call recording
solutions available today can be
deployed on either an on-
premise, hosted or even hybrid
basis. Some companies prefer to
outsource the handling of their
mobile call recording to the
supplier managing this service on
a hosted basis.
You need to think about storage
costs- If internal policies dictate
to store recordings for 3 to 4
years a hosted solution may not
be right when you compare
costs of retaining calls on your
own internal hard disk drive V’s
data warehouse storage costs.

5. Copyright Business Systems UK Limited 2010
If so...you’ll be able to find
and replay mobile call
recordings from within
your existing landline
recording application, with
one centralised point of
access...
Do you want to be able
to leverage your existing
landline call recording
solution, by streaming
mobile recordings into
those platforms?
Can the solution you are
considering replicate the
positive experience you
have had using the
technology in the UK whilst
the user is doing business
in Singapore?
Most mobile call recording
suppliers should be willing to
provide you with trial handsets
to test over a period of time-
geared up for roaming so you
can make sure it will deliver
the seamless user experience
your traders will expect.

6. Copyright Business Systems UK Limited 2010
If so...you’ll be able to find
and replay mobile call
recordings from within
your existing landline
recording application, with
one centralised point of
access...
Do you want to be able
to leverage your existing
landline call recording
solution, by streaming
mobile recordings into
those platforms?
Do you have a BYOD policy
that require some controls to
be put in place? Are you using
Blackberry’s which are already
locked down to a certain
degree or are you working with
iPhones and Samsung’s?
What are the implications
for ensuring a tamper
proof mobile recording
solution that meets the
needs of your IT security
protocols?

7. Copyright Business Systems UK Limited 2010
If so...you’ll be able to find
and replay mobile call
recordings from within
your existing landline
recording application, with
one centralised point of
access...
Do you want to be able
to leverage your existing
landline call recording
solution, by streaming
mobile recordings into
those platforms?
We have delivered call recording
solutions for over twenty five
years in the banking community.
There isn’t much we haven’t seen-
we wanted to share with you some
of the questions we’ve been
answering on this topic along the
way.