Wired to Learn: How New Technologies Are Changing L&D Delivery
Donna L. RhodeProgram DirectorUNC Executive DevelopmentWired to LearnHow New Technologies areChanging L&D DeliveryWired to Learn:Donna RhodeProgram DirectorUNC Kenan-Flagler Executive DevelopmentMay 1, 2013How New Technologies are Changing L&D
Topics for Today• Trends that are shaping the workplace• How these trends impact e-learningenvironment• Considerations for introducing emergingtechnologies into an organization
• Seven billion people– 1.7 billion between the ages of 15 and 30.5• Developing countries growing twice as fast as the U.S.and the European Union• Competition now includes companies halfway aroundthe worldWorkplace 2020 - Global
L&D Implications: Mobile(m)Learning• Advantages:– Extended reach…remote and undeveloped areas– Accessible in “just-in-time” bites– Cuts down on materials costs• Considerations:– Plethora of devices– Difficult to track usage– Security of devices– Cost of development, support, integration
Tech Trend: Telecommuting“To become the absolute best place to work,communication and collaboration will be important, sowe need to be working side-by-side. That is why it iscritical that we are all present in our offices. Some ofthe best decisions and insights come from hallwayand cafeteria discussions, meeting new people, andimpromptu team meetings. Speed and quality areoften sacrificed when we work from home.”
L&D Implications: On-Demand Learning• Advantages– Right info at right time at right place– Library of resources– Cost reduction• Challenges– Organizing the “learning library”– Oversight, control, and security– Ownership: centralized or decentralized
Technology / e-Learning Trends“The desire for cost effective, flexible L&D delivery plus themassive amounts of digital information produced daily plusthe rise of social networks and social media plus theproliferation of mobile web users all combine together tocreate the technological advances being seen in the e-learning environment.”(Source: Malamed, 2012)
Example: Cisco Sales Associates Program• Business Issue: Need to cut expenses while remainingattractive place of employment to early-in-careerprospects• Solution: Redesigned Sales Associate trainingprogram to be delivered virtually• Result: Cut overall training costs by 24% and decreasedrequired training staff by 40%• Additional Benefits:– Reduced time to productivity– Increased enthusiasm– Enhanced image
Example: Cisco Global Sales Meeting• Business Issue: Need to cut expenses while motivatingsales force• Solution: Moved annual global sales meeting to virtualplatform• Result: Reduced expenses by ~80% for pure virtual modeland ~60% for hybrid model• Additional Benefits:• Minimized sales reps time away from customers• Quality of message improved in the virtual environment (increase incontent scores)• Proof point for the power of Cisco Collaboration solutions at scale
Considerations• Learning is the objective!• Consider the culture• Change management is critical• Partner heavily• Expect failures along the way• Provide value-added resources• Blend whenever possible• Consider costs…may not need a “Cadillac”• Have fun!
In Conclusion…• Technology is transforming the TL&D field, allowing forhighly personal and interactive learning experiences tobe delivered electronically• HR and talent management professionals should:– stay well-informed of these advances– consider how these advances can be used to enhance theirorganization’s learning culture
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