Leading Social Enterprise
Bryson’s vision is
to be a leader in
creating a just and
We are committed
to identifying and
responses to existing
and emerging social
Ministerial Foreword 4
Chair’s Report 5
Chief Executive’s Report 5
Who we are 6
How we work 8
Where we work 10
Making it Work: Financial Review 12
Building Better Futures through... 14
Bryson Care 15
Bryson CareWest 19
Bryson Energy 23
Bryson FutureSkills 27
Bryson Intercultural 31
Bryson LaganSports 35
Bryson Recycling 39
Bryson Charitable Group Boards 44
Contact List 45
Stimulating entrepreneurship and supporting the development of the social
economy sector remains an important challenge for the Executive.
I firmly believe that creating a supportive and enabling environment for social
enterprises to thrive will play an important role as we continue to rebuild and
rebalance the Northern Ireland economy.
The Northern Ireland Economic Strategy sets out the steps that we need to take
to grow the economy and improve our economic competitiveness. The strategy
is focused not just on rebuilding our economy, through business start-ups, export
success and job creation, but also on rebalancing it by moving us away from our over-
dependence on the public sector.
It contains actions which are aimed at rebuilding the local labour market to address
the impact of the global economic downturn with the aim of creating jobs, wealth and
We need strong leaders to drive this change, both in business and in Government.
In Northern Ireland, we cannot overstate the importance of entrepreneurs to the future
growth of our local economy.
That is why one of Invest Northern Ireland’s priorities is to encourage a greater number
of people to start new, innovative and, in particular, globally focused businesses.
My Department, along with the Department for Social Development (DSD),
recently released a mapping report of the Third Sector which provided some very
useful information on its size and scale. DETI will continue to work with other key
departments to implement the recommendations within the report.
My Department is also working closely with DSD to further support the sector with the
creation of 10 Social Enterprise Incubation Hubs across Northern Ireland, as well as
continuing to support Social Enterprise NI as the representative body of the sector.
I look forward to seeing the ‘Third Sector’ grow and fulfil its potential as a key
contributor to the Northern Ireland economy.
Minister for the Department of Enterprise, Trade and Investment
Social impact is at the heart of
Bryson’s vision and business
mission. I am delighted to say that
the Group continues to be a leader
in creating a just and sustainable
We remain focused on supporting our ageing population;
promoting community capacity and resilience; creatively
challenging under employment and unemployment;
and helping build sustainable lifestyles. We are totally
committed to delivering programmes, opportunities and
commercially-viable social enterprises that can help
change lives and build better futures for our most
I want to pay tribute to those who make this happen
– our wonderful volunteers; in particular those who
give their time to be directors on our Group Company
Boards and, of course, our dedicated staff teams. Their
enthusiasm and professionalism have made Bryson one
of Northern Ireland; and the UK’s most successful social
I am pleased to confirm that this opinion is not merely
ours. This year Bryson was ranked third in the RBS Top
100 UK Social Enterprises.
Despite changes in public policy, challenging economic
conditions and a highly competitive marketplace we
have achieved operational turnover of £34m across the
This is an outstanding performance in a period of severe
economic downturn when we are nonetheless investing
for further growth across the Group. These encouraging
results have sustained a number of strong headline
• 93.3 percent of income came from service contracts
held by the Group;
• 91 pence out of every pound spent by Bryson
Charitable Group is used for service delivery and
We have also achieved a number of prestigious awards
underpinning both the quality of our services and the
success of our business model. These included:
• Ireland Excellence Award, accrediting the Charity and
its services with EFQM;
• UK Social Enterprise of the Year awarded by the UK
Private Business Awards; and
• 3rd Sector Director of the Year for Northern Ireland
awarded to our Chief Executive by the Institute of
The total value of contracts successfully competed for
over the last year is £27.6m. This included doubling our
services in Donegal; successfully tendering for a new
employment training contract in Foyle; and winning our
first recycling contracts in GB (Conwy, North Wales).
Looking to 2014, we anticipate new challenges and
business opportunities, including the development of
a new social investment marketplace, capable and
willing to invest in social enterprise growth. We are
also working closely with Government, encouraging
it to develop a social value framework model and tool
to support more intelligent commissioning within the
procurement process and a common social impact
evaluation model for all sectors of the economy.
In summary; our organisation is in good shape, we have
highly talented people, a focused strategy and a desire
to succeed. I am confident with our commitment to
quality and doing the right thing for our communities and
staff we will help all to build a better future.
Chief Executive’s Report
Our Chair has commented
comprehensively on our excellent
performance over the last year, so
I would like to highlight personally
those that make the success
Bryson Charitable Group has been described as a
remarkable organisation but what I want to pay tribute
to, is the incredible people that make up Bryson Group,
our staff and volunteers. We now have over 690 staff
and 128 volunteers delivering over 22,900 individual
service episodes per day from Letterkenny to Enniskillen
and from Downpatrick to Conwy in Wales and it is they
in particular who make this organisation remarkable.
I would recommend this review to you, certain that
it will provide an insight into the important work that
Bryson is delivering through our social enterprise model.
The Directors of each of our seven social enterprise
businesses have provided a short overview of their work
including the challenges and opportunities that our
volunteers and staff face going forward. You will also be
able to read some remarkable stories from our clients
and see how we are helping to support them to build
are Bryson Care
We are a leading provider of a number of important
and innovative social services that help the youngest
to the oldest people in our community.
We are a leading provider of a number of important
and innovative social services in the North West
and Co Donegal helping the youngest to the oldest
people in our community.
We provide leadership, advice, support and
installation of energy saving measures in homes,
tackling fuel poverty and helping to reduce energy
costs for householders.
We are a leading provider of a range of employment
and training initiatives designed for school leavers,
young adults and those living with long-term
Through leadership we make a positive impact on
the lives of black and minority ethnic people and their
families, helping them to adjust and cope with their
life in Northern Ireland.
We are a leading provider of inner city recreational
and developmental watersport activities for a range
of users from young people to corporate clients.
is a leading provider of recycling services. We are
Northern Ireland’s largest provider of kerbside
recycling services and we work with local authorities,
schools, and businesses.
Group is Northern
Ireland’s leading social
enterprise tackling major
social and economic
challenges. The Group
operates through seven
social business units all
with the aim of Building
How we work
We are a modern social enterprise with
a business-oriented approach driven by
a commitment to excellence. We are
focused on embedding quality management
standards and continuous improvement
in everything we do. Our strategy for
excellence focuses on three elements:
We use the European best practice quality framework; EFQM
Excellence Model. This drives continuous improvements
across Bryson and enables us to measure progress on our
excellence journey. Following assessment we were delighted
to be awarded the Ireland Excellence Award.
“During the EFQM assessment with Bryson the
enthusiasm, passion and drive of staff shone through.”
EFQM Senior Assessor
Investors in People (IiP) is the quality standard that ensures
that we manage and develop our staff and volunteers (over
820 in total) to a high standard. This underpins our quality of
service delivery. We currently hold the IiP Silver Award across
the Bryson Group. This commitment is reflected in our recent
staff survey where 99 percent of our staff feel responsible
for the quality of their work and 93 percent of staff enjoy
their job. We developed a planned approach for Learning
and Development to support our staff and in the last year
we delivered 250 courses with over 1550 staff attending.
Ninety three percent of our staff believe that the Learning
and Development we provide contributes to the success of
Each of our services is governed by a customer focused
quality management system, e.g. Customer Service
Excellence (CSE) and International Organisation for
Standardisation (ISO). Each element of our strategy is
measured through external quality assessments. These show
that we demonstrate best practice in a wide range of areas.
For example Bryson Care Children’s Service achieved 10 best
practices under CSE and Bryson Care Adult Services received
a very positive RQIA report with no areas of improvement
We define our social enterprise model as follows:
Bryson is a social enterprise with exclusively social objectives.
Our surpluses and revenues are reinvested for social impact
and purpose; not driven by the need to maximise profit for
shareholders and owners.
1. Staff from across Bryson accept the Ireland Excellence Award at Titanic Belfast.
2. Staff receiving their Learning and Development Awards for accredited training.
3. Una McGovern and Liam McNeill from Bryson FutureSkills received the Investor in People silver award on behalf of the Bryson Group from DEL Minister
4. Staff from Bryson Accounts Department celebrate with John McMullan following his Third Sector Director of the Year Award from IoD.
5. John McMullan accepting the UK Social Enterprise of the Year Award 2012 on behalf of Bryson in London.
In the last year we were awarded the UK Social
Enterprise of the Year 2012 by the Private Business
Awards sponsored by HSBC and PwC. This external
recognition is a powerful endorsement of our social
Kevin MacAllister, partner and private sector leader with
PwC in Northern Ireland, said:
“For Bryson to become the UK’s leading social enterprise
is a recognition that Northern Ireland can compete with
the best in the UK and that the best social enterprises
can hold their own with the most competitive private
sector organisations. I am delighted that this remarkable
organisation has been awarded Social Enterprise of the
Year; it will serve as a role model to other companies and
organisations in the region.”
Bryson was ranked as the third largest UK
social enterprise by turnover in the most
recent RBS SE 100 index. We moved up
three places from last year.
Our CEO, John McMullan was also recognised by the
Institute of Directors and was awarded Northern Ireland
Third Sector Director of the Year in 2013 and is now a
finalist in the UK wide award.
Leading the way
Together with the University of Ulster we worked hard in the
last year to develop a social value measurement tool. This
area of work is very innovative and forward thinking and
will help the social enterprise sector to provide evidence
of their impact for securing new business through public
service procurement processes.
Where we work
We operate out of 37 locations
across Northern Ireland,
Co. Donegal and Wales.
We employ over 690 staff and
In the last year we delivered
over 22,990 services per day
to families and individuals.
Our services ranged from:
• training young people,
• supporting families,
• educating Roma children,
• water sport activities,
• energy advice,
• caring for older people,
• to installing loft insulation.
Where we work
1 Offices located in Belfast (15 offices)
1 An Munia Tober – Springfield Road
1 Bryson Headquarters
1 Bryson Care – Spectrum Centre
– Shankill Road
1 Bryson Energy – Rivers Edge
– Ravenhill Road
1 Bryson FutureSkills – Bedford Street,
Shore Road, Antrim Road, Crumlin Road,
Spectrum Centre – Shankill Road,
Stockman House – Bedford Street,
Holywood Road, Townsend Street.
1 Bryson LaganSports – Rivers Edge –
1 Bryson Intercultural – Lower Crescent
1 Bryson Recycling – “Arc Direct Shop”
– Cambrai Street
x Outside Belfast (22 offices)
4 Bryson Care – Sketrick House,
6 Bryson Care – Surestart – Downpatrick
6 Bryson Care – Innovation House –
Bryson Care – Poleglass
5 Bryson Care – Lisburn
7 Bryson CareWest –Derry/Londonderry
9 Bryson CareWest – Letterkenny
8 Bryson Energy – Fermanagh House –
7 Bryson Energy – Derry/Londonderry
3 Bryson FutureSkills – Rathcoole
7 Bryson FutureSkills – Derry/Londonderry
2 Bryson Recycling – Mallusk
Bryson Recycling – Banbridge,
Bryson Recycling – Donegal (6 locations)
Bryson Recycling – Wales (2 locations)
Financial Review 2013
At Bryson Group we had another successful year delivering sound financial results and making
important investments for future growth opportunities. Our group turnover remained stable and
comparable with the previous financial year at £34M with positive fund movement of £1.5M.
New structures and governance
In this financial year we made a number of structural and
governance alterations to our companies making the Group
more efficient and effective. These important changes
consolidate our organisational objectives to keep us fit for
purpose and positioned for investment and growth. The
• On 1st April 2012 Bryson Care Ltd. was fully incorporated
and became fully operational with all services transferring
to the new company from Bryson Charitable Group.
• Bryson Recycling Ltd. was converted from a company
limited by guarantee to one with share capital in line with
our governance template for charitable subsidiaries to
be limited by guarantee and trading subsidiaries funded
through share capital. Bryson can now properly invest
in its trading subsidiaries to allow them to operate in a
commercial environment and provide future inflows of
funding to the Charity.
• Bryson completed the transfer into the Group of An Munia
Tober, an organisation dedicated to providing support
to the Traveller community. An Munia Tober’s financial
activities were then fully consolidated into the Group
accounts during the year.
Results from the charity
The Charity, now containing development and Bryson
Energy, remains the largest Group Company with turnover of
£11.9M. Contribution from the energy programmes amounted
to £11M (93%) reporting growth of 22% with other charitable
activities including training, development, facility management
and corporate services contributing the remaining £900k
turnover. Net operational incoming resources for the Charity
alone were £912k during the year, including expenditure of
£68k from designated funds. After adding unrealised gains of
£168k, funds for the Charity increased by £1.08M.
Results from the trading subsidiaries
Within our trading subsidiaries’, Bryson Recycling Ltd
remains the largest subsidiary company with trading turnover
of £10.6M. This is an 8% decrease from last year due to two
key factors: Banbridge District Council bringing their recycling
collection contract in-house and a fall in the average price of
As a direct result of these operational pressures and the need
to invest in both plant and staff costs for growth and product
quality we had operational trading losses of £65k.
Our second trading subsidiary, Bryson FutureSkills,
recorded turnover of £6.35M (a reduction of 2%). This
reduction has been caused by the cancellation or reduction
in some government training schemes while we await the
tender for the province wide Steps to Success contract.
However we were also able to increase our service areas
to compensate for these decreases. In order to prepare for
this growth opportunity we have made significant investment
in preparation for the impending competitive tendering
opportunity. An operational profit of £41k was reported
allowing gift aid of £54k to be paid to the Charity.
Results from the charitable subsidiaries
Our charitable subsidiaries have had a difficult year as we
prepare for future growth and new tendering opportunities
across a range of markets.
Bryson Care Ltd is now the largest charitable subsidiary with
turnover of £3.59M. An operational surplus was reported at
£110k and Bryson Group made a transfer of £250k to provide
working capital and reserves to the newly formed company.
There was a growth of restricted funds of £117k giving net
incoming resources of £477k.
Bryson CareWest Ltd reported turnover of £1.17M (6%
reduction) with net outgoing resources of £28k as additional
operational expenditure was untaken during the year.
Turnover for Bryson Intercultural Ltd was £258k, a
reduction of 30% with a positive net incoming resources of
£5k realised. It is unfortunate that funding streams for this
very important area of work seem to be in decline but we
will continue to pursue this work. An Munia Tober Ltd, for
the first year fully incorporated into Bryson Group, has now
become financially stable with reported turnover of £290k and
net incoming resources of £17k. Total funds for An Munia
Tober are £70k.
Finally Bryson LaganSports Ltd reported operational
turnover of £94k with net operational outgoing resources of
£8k, restricted fund movement for capital items was recorded
at £20k giving total net outgoing resources of £28k.
Bryson Group’s ‘net incoming resources for the year’ was
£1.4M (£1.57M 2012). With realised gains of £138k (£65k
2012), unrealised gains of £168k (loss £61k 2012) and
funds transferred from An Munia Tober of £52k. Total funds/
reserves of the Group increased by £1.5M to £12.63M. It
is very pleasing to note that Unrestricted Funds including
Designated Funds total £8.18M and for the first time we have
reached our strategic target to hold a reserve of 3 months
For further information, the full Annual Report and
Financial Statement for the year ended 31st March 2013
are available on request.
Making it work
Where our money goes
Sales, rents and ser
Donations and gran
Where our money g
Other Charitable Ac
Black & Ethnic Mino
Governance & PR
Sales, rents and
Where our mon
Black & Ethnic
Black & Ethnic
These statistics only
tell one side of the story:
to find out more read the
case studies in this Review to
see just how we really impact
on individual people’s lives
and help them to
Build Better Futures
Bryson has been at the centre of social development in
Northern Ireland for over 100 years. We are now a modern
social enterprise and our purpose is building better futures
for the people we work with.
In the last five years we have had a positive impact in a
wide range of areas:
3 We delivered over 1 million hours of care and support to
older people helping them to remain in their own homes.
3 We supported over 8,600 vulnerable children and their
families from Donegal to Downpatrick.
3 We provided over 22,300 hours of advice and support
to newly arrived people from across the world seeking
3 We supported 19,000 people in developing their skills and
finding a new job.
3 We recycled almost 250,000 tonnes of household
materials selling 35% to local companies to create new
products and support local jobs.
3 We insulated 17,798 homes reducing fuel bills and
3 We provided opportunities for 12,800
people to learn new skills and enjoy
time on the River Lagan.
3 The Bryson Trust Fund over
the last 5 years has provided
support and help to the value
of £247,000 to vulnerable
families and children and other
causes and charities.
We are a leading provider of
care services. We support
individuals, families and
children to enable them
to live their lives to the
optimum and maintain their
In the last year we provided
169,032 hours of support to
4,275 adults and children.
Supporting children and families
We supported 1029 children and 412 families over
the last year, continuing our long history of providing
support and strengthening families. We also
developed our services by successfully tendering to
become the Lead and Accountable Body for Sure
Start provision in the Lisburn and Bangor areas of the
South Eastern Health and Social Care Trust.
Through our social enterprise model, we are working
in local communities to create the best early years
support that meets local need and provides the very
best start for children.
Working with young people
During the year the Northern Ireland Executive
launched the Pathways to Success Strategy. This
Strategy challenged those working with young
people furthest removed from the Labour Market to
join together, to share skills and knowledge, and to
come up with collaborative and innovative ways to
re-engage young people in education, employment
Following a competitive process, we were awarded
a grant on behalf of the Voluntary and Community
sector NEET Forum. This is designed to build
cohesion, identify best practice and ensure that
young people’s views are central to the roll out of the
strategy. We will deliver this through networking and
resourcing individual young people to represent the
experience of their peers.
Person centred-approach to adult care
In the last year 2,100 vulnerable people benefited
from our person-centred services. We delivered
147,000 hours of support in the Belfast and South
Eastern Health and Social Care Trust Areas.
Our adult care services are designed to address
the issues facing the most vulnerable people in
our society. These include loneliness, coping with
dementia and loss of independence.
We also deliver a volunteer service within a Safe
and Well model of care to older people living in
isolated rural areas of North Down and Ards. The Big
Lottery Fund funded an expansion of this successful
programme to other geographic areas. In association
with Bryson Care 80 people volunteered their time to
support vulnerable adults.
• Employed over 200 staff.
• Staff and volunteers provided over 169,000
hours of care and support to children, families
and older people.
• Bryson European Voluntary Service provided
stimulating and challenging volunteering
opportunities to 24 people.
• The Bryson Trust Fund provided essential
support and grants to 180 families including
• Our Children’s Service and Practice Learning
Centre again achieved its Customer Service
• All domiciliary care services were successfully
inspected in the last year by the Regional
Quality Improvement Authority (RQIA).
At Bryson Care we have a long history of facilitating
the learning and development of student Social
Workers. Our current model provides work
experiences in our Family Support and
Dementia services including partner
organisations. In the last year we
supported 10 students in their social
“My experience of the Bryson Care
Practice Learning Centre was a very
positive one. Both the academic and
pastoral support I received was second to
none. Bryson provided and supported me to
work intensively on a one-to-one basis with victims of
domestic violence and their children.
This included providing emotional support and
practical support and advocacy on the criminal
justice, benefits and child protection systems.
Thus, I feel I broadened my knowledge, skills
and value base immensely. I would highly
recommend this placement for future
students.” Deborah McIlwaine
Our Practice Learning Centre team were
nominated in the top four Regional Social
Work innovation awards across the UK.
We are also coordinating the Voluntary
Sector contribution to the 10-year Social
Work change Strategy led by DHSSPS.
Director of Bryson Care
This year the main thrust of Bryson Care’s
work was to promote and realise the benefits of
Collaborative approaches to tackling those social
issues that continue to challenge government, public
and voluntary sectors and communities in Northern
Ireland. Bryson Care has shown leadership and with other
sectoral partners has responded in a joined up way to the
challenges and opportunities presented by modernising
policies such as: Transforming Your Care, Pathways to
Success and Our Children Our Pledge. The current
climate is perfect for bringing together people with
commitment and experience who are able to create
innovative and cost effective ways of tackling
health, social and economic inequalities.
1. Staff from Bryson pictured at the Regional Social Work Awards. The Bryson Practice Learning Centres based in Belfast and Derry/L’Derry were finalists in
the Social Work Education Team Award.
2. Liz Leathem Bryson Care pictured with volunteers at our celebration event at the MAC.
3. Dawn Thompson Bryson Care pictured with Sheila Simons South Eastern HSC Trust and John McAllister MLA at the Bryson Annual Conference 2012.
4. Staff from across Bryson Group took part in the Belfast City Marathon and raised over £1700 to support the Bryson Family Appeal.
5. Mary Hegarty Bryson EVS pictured with two European volunteers from Spain who presented John McMullan with a gift.
6. Diane Gilliland and Dawn Thompson sort toys and gifts donated by staff, local organisations and individuals for the Bryson Christmas Family Appeal.
4 5 6
We are a leading provider
of quality assured
homecare, family support
and practice learning in
the North West and Co
Donegal. We provide
assistance from the
youngest to the oldest
people in our community.
In the last year we
delivered 76,742 hours of
care and support to over
380 individuals, families
Goal of independent living
Over the last year we continued to provide care and
support for 174 people through our domiciliary care
services in the Derry City Council area. Our goal
is to help people remain in their own home for as
long as possible. Our staff are highly motivated and
enthusiastic and make a real difference to people’s
We focused on recruiting new staff and invested
in further staff training in Dementia Care, Person
Centred Practice and Sensory Loss. We are
committed to excellence and our domiciliary
care services were independently accredited and
maintained the Customer Service Excellence
standard and the annual RQIA inspection.
Excellence in social work
Our Practice Learning Centre is now established
as the North West Centre of Excellence for Social
Work learning and development. We supported
12 new social work students in the last year. We
also achieved the 2012 University of Ulster Short
Term Placement Employer of the Year Award. In
collaboration with our Bryson Care colleagues in
Belfast we developed a regionally focused approach
to social work Practice Learning, incorporating a
presence in the five Trust areas. A new area of
work for the Centre is delivering Post Qualifying
assessment and support to qualified and employed
Our family support service continued to help and
support 64 families including 148 children throughout
The service focused on targeted support, therefore
playing a key role in child protection processes
initiated by the Health Service Executive (HSE). Over
5,140 hours of support were delivered to these
families and their children helping them to build
better, more independent and fulfilling lives.
In addition to targeted family support work, we
continued delivery of a more preventative approach
through involvement in the School Completion
project in North Inishowen. For this project we
adopted an innovative partnership approach involving
the education, health service, community and
voluntary sectors. Together we achieved a change
in behaviour among pupils with school attendance
• Employed 89 staff in the North West.
• Achieved the Customer Service Excellence
(CSE) standard with six compliance plus’.
• Delivered over 76,740 hours of care and
support to both families and older people in
the North West.
• Supported 64 families including 148 children.
• Supported 12 new social work students
through our Practice Learning Centre.
We have been working with a 58-year-old man with
advanced multiple sclerosis who uses an electric
wheelchair for mobility. Care is provided four
times daily by two of our staff to assist with
all his daily tasks.
Our staff have supported him through
some extremely low points, including
experiencing mood changes, the
impact of isolation from the outside
world and the lifestyle changes he has
had to undergo. His independence has
improved and he is now able to spend
up to three and a half hours a day out of bed
and in his wheelchair.
We work closely with a range of partners such as
District Nurse and Social Work services to ensure
we can help maintain this gentleman’s option of
remaining at home for as long as possible.
“Not only do Bryson CareWest staff
deliver a consistently high standard of
care to clients, their operating system
also allows for a degree of flexibility
and rapid response. This is a great
reassurance to us as referrers as well as
to service users and their families.”
Referring Social Worker
Western Health and Social Care trust
Director of Bryson CareWest
With the growth of our aging population, more
people require help and support to remain in their
own home. There are lots of changes proposed through
the Transforming Your Care (TYC) agenda. This presents
opportunities for Bryson CareWest to develop its role in the
planning and delivery of services for older people in the West. We
facilitated a co-ordinated approach in the sector and collaborated
with the North West Aging Well Together Partnership to deliver
In parallel with these developments, we developed our innovative
social franchising model, which is a first for Northern Ireland
in anticipation of the procurement of homecare services in
the region. This will be a great opportunity for locally based
socially driven enterprises to scale up for delivering larger
contacts. It will create new opportunities for innovation
in emerging social care supply chains. Bryson’s
new development of a social franchise
product for service delivery is at the
heart of our plans.
1. Diane McGee from Bryson CareWest briefing staff.
2. New Practice Learning Centre Manager, Cheryl McMullin during student induction.
3. Staff, Carers and Clients attending a celebration day at Bryson CareWest.
4. Bryson CareWest staff at Gortfoyle House based in Derry/L’Derry.
5. Bryson CareWest staff out in a client’s home providing support.
6. Professor Mary McColgan, Chair of Bryson CareWest briefing staff and clients.
We are the regional energy
agency for Northern Ireland
and one of the largest and
most successful of the
380 Pan-European energy
agencies. Our long term aim
is to assist in the eradication
of fuel poverty primarily by
energy proofing homes
across Northern Ireland.
In the last year we insulated
over 6,200 homes making
them warmer and cheaper
Fuel poverty currently affects over 40% of Northern
Ireland homes. It is the result of the complex
interplay between three variables: low income,
energy inefficient homes, and high fuel costs.
Our social enterprise approach at Bryson addresses
these issues, working with households to tackle fuel
poverty. In the last year we advised and supported
over 45,500 households on fuel poverty issues and in
creating affordable warmth.
Tackling energy inefficient homes
Our work involves providing management and advice
on ways to create affordable warmth as well as
installing systems and insulation. During the year we
continued as one of two scheme managers for the
Warm Homes Scheme, which is one of the central
elements of the Government’s Fuel Poverty Strategy.
Since the current scheme started in July 2009 we
insulated 17,055 homes; upgraded 1,664 heating
systems; and installed solid wall insulation in 743
homes across 13 council areas. We also worked
with Housing Associations. In the last year through
the management of Cosy Homes for Power NI we
provided 460 grants for new heating systems and
over 200 grants for insulation.
The value of providing impartial energy advice
cannot be underestimated and again we were the
leading provider of advice to householders in almost
30,000 homes in the last year. Our home visiting
team advised 8,544 Housing Executive tenants on
budgeting and energy efficiency advice. Through
interactive presentations we educated over 11,700
primary school children on the importance of keeping
warm and being energy efficient.
Tackling high fuel costs
High fuel costs are a growing problem and even after
the energy efficiency of the home and income has
been tackled this can still result in homes ending up
in fuel poverty.
Bryson Energy in conjunction with the Housing
Executive and the Consumer Council with the
support of NEA NI, the Credit Union and Fold
Housing Association carried out a feasibility study
which explored the potential of various energy
brokering models in Northern Ireland. The pilot
carried out in the North West resulted in savings of
£270 for the average family that uses up to 3,000
litres of oil annually. This saving was achieved
by shopping around and buying oil in bulk at the
• Advised 45,579 households including 11,700
school children on energy related measures.
• Directly employed 46 staff working across
Northern Ireland. Indirectly supported an
additional 50 jobs through our supply chain
• Facilitated the upgrade of 812 heating
systems in homes across Northern Ireland.
• Improved insulation in 6,231 homes across
• Installed solid wall insulation in 572 “Hard to
Our experience shows that addressing even one of
the three variables that contributes to fuel poverty
can make a real difference in people’s lives.
Tackling low income
We carried out 5,276 benefit
assessments in the last 12 months
which identified 45 percent of those
assessed as being entitled to claim
additional benefits. The average
weekly amount identified was £36.62
per household amounting to an annual
total of £4.53 million of unclaimed
We carried out a benefit assessment for two
pensioners in their 80s from Cushendall and
contacted Pension Credit on their behalf. It
was found that the couple were entitled to
additional benefits to the value of £152.30
extra per week and a back payment of
£20,000. Mr and Mrs A were delighted
with this news and told us the following.
“It all seems unreal. In our long lives it is
the best thing that ever happened to us.
We have got a new boiler for the heating
of the house which will mean a saving on
oil. Many many thanks”.
Director of Bryson Energy
Decreasing incomes and higher energy
costs are likely to exacerbate the pressure on an
increasing number of Northern Ireland householders
forcing more of them into fuel poverty. Bryson
Energy’s recent work in energy brokering and budgeting
highlighted that shopping around for the best price and
taking up the cheapest methods of payment could make
significant savings. While the costs of energy efficiency
improvements to homes and installing renewable energy
options seems out of reach to many households, we
remain committed to identifying innovative solutions
assisting households’ access measures which
will reduce their energy costs.
1. Bryson Energy in partnership with Tidy NI launches the Rethink Waste education project with local school children at Bryson Recycling.
2. Louise Magee Bryson Energy meeting with Simon Hamilton Finance Minister at the NILGA conference.
3. John McMullan CEO pictured with Arlene Foster Minister for the Department of Enterprise, Trade and Investment and Nigel Brady Bryson Energy.
4. Orla Ward Bryson Energy pictured with Alex Maskey MLA and Chair of the Social Development Committee.
5. Nigel Brady Bryson Energy receiving the Gas Industry Achievement Award from Alastair Pollock, Phoenix Natural Gas.
6. Laurence Arbuckle Bryson Energy pictured with the President of Derry Credit Union Philomena Deery at the launch of the energy brokering oil project.
7. Staff from Bryson Energy held a well being day and collected up to £400 for Chest, Heart and Stroke.
We are a leading provider of
a range of employment and
training initiatives designed for
school leavers, young adults
and those living with
In the last year we supported
and worked with 1,000
clients per day on a range
of employment and learning
Bridging the gap to employment
Unemployment in Northern Ireland is still too high
at 7.5 percent (Aug 2013), but alarmingly our young
people (18 to 24 years old) are the hardest hit with
one in five of them unemployed and without the
prospect of a job.
In Bryson FutureSkills we are committed to
tackling this and our approach is focused on
the development of skills and creating
employment opportunities for the clients we
work with. Even in these difficult economic times,
there are job opportunities. Through commitment
and determination our staff work to bridge the gap
between our unemployed clients and our employer
partners to connect them in a way that results in a
win-win for both parties.
In the last year:
Seventy percent of our clients achieved NVQ levels
1 to 3 and 65 percent of our clients achieved their
targeted Essential Skills qualification.
Forty seven percent of our clients participating
in Pre-Employment Programmes moved into
sustainable employment. These are real success
stories and make a dramatic difference in improving
our clients’ lives; not only financially but in their
confidence, motivation and self-esteem.
Our social enterprise business model is driven
by creating partnerships and collaboration. This
is clearly demonstrated in the strong employer
partnership that we have built to provide our clients
with the opportunity for real-life work experience
and apprenticeships. Our employer partners include
organisations from the community, voluntary, social
enterprise, public and private sectors.
In the last year we supported a total of 7,000 clients
on a range of programmes including 6,500 people on
the DEL Steps to Work Programme, 300 people on
Training for Success, 60 people on Apprenticeship
NI and 140 people on European Social Fund
Growth and development
We expanded our area of work by winning a new
contract to manage and deliver the ‘Steps to Work’
Programme in the Foyle area during 2012, employing
eight new staff. This is our third contract and adds to
our existing provision of Department for Employment
and Learning (DEL) flagship adult training
programmes in North Belfast and Newtownabbey,
and South and East Belfast.
• Employed 87 staff across 11 offices.
• 34 percent of our clients progressed to full
• Achieved key quality standards including IQRS
Grade 2 for Training for Success and Steps to
• Provided employment and learning
opportunities to 7,000 clients.
• Supported 1,000 clients each day.
As twins and young school leavers, Brian and
Bradley Ogilvie joined the Training for Success
programme with Bryson FutureSkills.
During their time on the programme they
both achieved six qualifications. These
included Literacy, Numeracy, NVQ
in Retail and Warehousing and their
Forklift licences. They also secured full
time jobs with employer TR Fastenings
Brian and Bradley’s Tutors all confirmed
that the twins had excellent attendance
and showed great enthusiasm and dedication
while on the programme which led to these great
achievements. Their success is the result of hard
work and motivation supported by the staff at
Bryson FutureSkills and TR Fastenings Ltd.
Brian and Bradley are now in full-time
paid employment and enjoying their jobs
immensely. They have demonstrated
just what can be achieved through
skills training and development and
both would highly recommend Bryson
FutureSkills and the Training for Success
Director of Bryson FutureSkills
At Bryson FutureSkills our goal is to bridge that
gap between our clients who are unemployed and
our employer partners. We do this through helping
our clients develop their skills, preparing them for
employment and creating employment opportunities for
them. As we move forward to the introduction of the
new Steps to Success Programme, building employer
partnerships and collaborative approaches to
procurement will be a key driver and this is consistent
with our social enterprise model. The review of
Apprenticeships and Youth Training will also
be a key driver for change in terms of our
Young Persons Strategy.
1. Bryson FutureSkills staff took part in the Belfast Marathon in 2012 and raised £1100 for Clic Sargent.
2. William Campbell a client on Training for Success was nominated and won the Essential Skills Communication Award at the CCEA event pictured with his
tutors from Bryson FutureSkills, Roxanne Abel, Kevin McNally and Peter Kane.
3. Geri Cameron Chair of Bryson FutureSkills with John McMullan CEO meeting Chuka Umunna, Shadow Secretary of State for Business, Innovation and Skills
and Vernon Coaker Shadow Secretary of State for NI.
4. Staff and trainees attending the Open Day at Bryson FutureSkills offices in Stockman House.
5. Staff attending the Alliance Party Conference met Vernon Coaker MP and Stephen Farry Minister of the Department for Employment and Learning.
6. Liam McNeill Bryson FutureSkills attending the Alliance Party Conference pictured with Naomi Long MP, Chuka Umunna MP, Vernon Coaker MP and Marie Marin.
7. Bryson FutureSkills client “facing his fear” during a session on building up confidence.
Through leadership and
assistance, we make a
positive impact on the lives of
individuals and families from
black and minority ethnic
groups, including Travellers,
to help them build better
futures in Northern Ireland.
In the last year we have
supported 690 individuals,
families and children from
the Roma Community,
as well as Travellers and
During the year Bryson Intercultural experienced
many challenges brought about by changes and new
developments. We enjoyed great success in rebuilding
An Munia Tober, a service dedicated to the needs and
representation of Travellers that was brought into our
intercultural portfolio. However the severe retraction in
funding support to those seeking asylum and/or refuge in
Northern Ireland has been a serious challenge.
There are a large number of Traveller families based in the
Greater Belfast Area and An Munia Tober is committed to
helping and supporting these families and their children.
The first area developed with An Munia Tober was the
establishment of a vibrant health initiative that reaches
Traveller men and women across an extensive age range.
This engagement is fundamental to address serious
health inequalities and improve the very poor health
outcomes experienced by Travellers. On average they
live 10 to 15 years less than the general Northern Ireland
population. A number of men have joined a fitness
class delivered in a fully equipped Gym. Other sessions
organised have included good nutrition advice and well-
women classes that are regularly attended.
An active Traveller young people’s group has been
established and upwards of 20 young people aged 9 to
14 years old enjoy a mixture of social and confidence
building activities. We also support Travellers in building
their employability and business skills and in helping them
with tenancy issues.
Importantly trust between Travellers and An Munia Tober
has been rebuilt and relationships with stakeholders have
A Helping Hand
During the year services supporting those seeking asylum
or refuge were greatly reduced. As part of the national
agenda, the Home Office cut the Northern Ireland budget
by 65 percent leaving only a skeleton service to support
the process. Bryson was awarded a small fund to help
those who have been refused asylum and who may
wish to voluntarily return home. Despite the reduction in
funding our One Stop Service continued to support over
260 people seeking asylum and we provided over 3,000
hours of advice and support.
Investment in work with the Roma community was
supported through the Department of Education and
OFMDFM and a very responsive Public Health Agency. At
Bryson we were able to continue our community-based
education resource thanks to the Community Foundation
and the Van Leer Foundation. As a result, 40 children
benefitted from additional educational support. Through
our Roma Integration project we continued building good
relations in South Belfast leading to a reduction in tension
between Roma and the local community.
Providing a Voice
Although working within limited budgets Bryson
Intercultural was able to bring added value through the
Bryson Trust Fund. We also ensured that the voice of
children and parents of these minority ethnic groups were
heard distinctly within the work of the Regional Children
and Young People Strategic Partnership Board.
• We employ 16 staff across 3 locations.
• Over 8,800 support and advice sessions were
delivered to people seeking asylum and to
Traveller families and children.
• 40 Roma children received additional educational
• We supported 266 people seeking asylum.
• We supported 100 Travellers through An Munia
Mrs. K and her husband moved to Belfast with
their 6 children. They came as a family looking for
work and better opportunities for their children.
With a low level of English and little
formal education, Mr K. only managed
to get casual employment in a local
This very poorly paid work was too
little to meet the children’s basic needs;
rent, heating food and clothes.
The family were assisted by the Bryson Roma
Integration Officer, Sorina Toma (pictured below)
through our Integration Programme and we were
able to secure food packs, for a period of
six weeks and helped with buying some
clothes. This essential support enabled
the family to pay their rent and have
some source of heating.
“The support provided by Bryson helped
our family overcome money difficulties
and helped us survive during the winter”.
– Mrs K
We are currently operating in a difficult environment
as policy, action and resources related to integration of
newcomer Minority Ethnic individuals and families remains
stalled within the contested cohesion strategy. What is real, is
that ethnic diversity is growing within Northern Ireland. Newcomers
whether they are those seeking work or asylum, or those Refugees
granted by the Home Office the right to live here in safety, intend
to make their homes here and wish to contribute to the success of
Northern Ireland, need our support.
We support the efforts made by newcomers to integrate and
work together with statutory, voluntary and community sector
colleagues and church groups to assist this process. The serious
social, health and economic challenges affecting our ethnic
communities also relates to Travellers, their traditions and
their aspirations. Bryson through its subsidiary An
Munia Tober is working with Travellers in Belfast
addressing inequality and improving their
future social, economic and health
1. Members of the Roma Community along with the Chairman of the Romanian Roma Community Association celebrating I am Roma during the Romanian
2. Margaret Donaghy and Sorina Toma from Bryson Intercultural speaking to guests at the Bryson Annual Conference.
3. Susan Strang and Biddy Mongan speaking with Michael Mc Camley from Belfast Met at the An Munia Tober Jobs Fair in Conway Mill.
4. Flash-Mob routine with the youth group from Lower Ormeau and Roma young people as part of the I am Roma celebrations.
5. Belfast Trust Romanian Community Association with Sorina Toma from Bryson during the celebration of Romanian National Day in Belfast.
6. Annemarie Dundon speaking to careers advisor from DELNI, Colin Murphy at the An Munia Tober jobs fair in Conway Mill.
7. Traveller children attending the Dental Stand from Belfast Trust Health Improvement Dental Team during the An Munia Tober Health Fair.
5 6 7
1 2 3
We provide opportunities
for people to participate in
water sports and outdoor
activities. In particular we target
to support healthy lifestyles,
personal development and
cross community and
During the last year over 4,150
people enjoyed time on the
River Lagan or participated
in our range of off-water
programmes including Water
During the last year we developed a new vision for
Bryson LaganSports. We are confident this will help
us make a positive contribution to the health and well
being of the Northern Ireland community.
We provide a range of water sports and land based
activities for young unemployed adults and those
living in inner city marginalised communities. In the
last year over 4,150 people enjoyed time on the River
Lagan or participated in Water Safety Talks.
Over the next five years we are committed to
addressing major social issues affecting Northern
Ireland and the Greater Belfast area. In particular we
are focusing on:
• Unemployed, Disaffected Youth – through sports
led personal development
• Aging Population and increasing obesity –
through promoting active living and “Fit for Life”
• Sectarianism – through community engagement
and diversionary sports programmes.
Social Enterprise Model
To achieve our vision we invest profits from
commercial activities into programmes and activities
designed to support local people from marginalised
Our corporate engagement activities, team building
programmes and water sport event management
generated new revenue streams to fund the Centre’s
growth and impact in Belfast.
We rent out office space on the first floor of our
building, generating revenue to deliver our services.
In the last year our premises were refurbished with
energy efficiency measures, including new windows,
insulation and solar panels thanks to the Big Lottery
Bryson LaganSports aims to be a Centre of
Excellence for the promotion of active living through
water and land based activities. We also plan to
establish ourselves as an organisation delivering a
range of structured programmes to address some
of Northern Ireland’s key issues including youth
unemployment, community cohesion, health and
• Organised 74 water sport sessions for over
• Supported 13 local charity fundraising
activities from dragon boating events to zip
lines over the Lagan (1100 participants).
• Over 1250 school children participated in the
Water Safety Talks funded by DSD.
• Provided taster sessions on the Lagan to 350
young people from across Belfast funded by
“The team at Bryson LaganSports worked
tirelessly over the last three years to provide
an exciting and enriched child centred initiative
designed to enthuse and engage. Each year a
very successful 14-week canoeing and kayaking
course is delivered for our pupils.
This provides our young people with the
opportunity to enhance their health, wellbeing and
confidence through paddle sports. Each person
has a personal target to become accredited
in canoeing and kayaking. It provides regular
Nathan Davis, Park School and Educational
Head of Bryson
This is a challenging time to be a young person,
with scarce employment, young people are being
left behind and becoming socially excluded. Lack
of engagement and constructive activity exacerbates
the situation, resulting in poverty of personal aspiration.
Bryson LaganSports have been providing activities since
1995, for the whole community, but with a particular
emphasis on disadvantaged youth. Over the next year
we intend to develop our social business model and
widen our services to include land based activities,
whilst still retaining a strong focus on building
confidence, self-awareness, personal
development skills and active living
1. Lord Mayor of Belfast Gavin Robinson and Councillor John Kyle take time out with Bryson CEO John McMullan to view the services delivered by Bryson
2. Dragon Boat racing organised and managed by Bryson LaganSports.
3. Racing on the Lagan with Bryson.
4. Events Manager at Bryson LaganSports – Liz Quinn.
5. Head of Bryson LaganSports, Siobhan Caulfield with John McMullan CEO and Lord Mayor Gavin Robinson and Councillor John Kyle.
6. Young people taking part in Watersports on the Lagan.
7. The decorative Chinese dragon head.
We are now the UK’s largest
social enterprise recycler
and Northern Ireland’s
largest provider of kerbside
In the last year we recycled
almost 45,000 tonnes of
material. We processed
almost 60% of Northern
recyclables collected at
the kerbside and sold over
3,000 refurbished electrical
During the last year we completed a period of
retendering for existing contracts and pursuing
new business in Ireland and across the UK. We
demonstrated through our social enterprise business
model that we can deliver high quality, efficient and
cost effective recycling services across the UK and
Ireland. Further contract wins means securing local
In the last year we won contracts to the value of
£22.5 million over a three to eight year period
with councils including Fermanagh, Ballymena,
Carrickfergus, Newtownabbey, Donegal and Conwy
Council in Wales. These Councils are adopting many
of our innovations, from our new recycling ‘Kerb-
Sort’ vehicles, of which there are now 23 in service,
to trials of our new kerbside ‘Wheelie-Box’.
Our new four-year contract in Wales is worth up to
£2.4 million, creating 18 new jobs and is the first
contract we secured outside Ireland. Other Councils
in Wales and Scotland have also adopted our
kerbside system and ‘Kerb-Sort’ vehicles.
We also opened a new shop, Arc Direct; selling
quality refurbished white goods including over 3,000
electrical products that would otherwise end up on a
Making a difference
We believe that the future of recycling needs to
focus heavily on the quality of the materials collected
at source and on finding local markets for these
Currently over 170,000 Northern Ireland homes
receive our kerbside box service which provides
the best method for ensuring quality. Our social
enterprise model is driven by this approach.
In the last year we continued to improve the quality
of the materials we collect and process. We sell up
to 35 percent to Northern Ireland companies to be
made into new products such as bottles, egg boxes
and plastic piping. Eighty percent of the materials
collected by us are recycled within the UK benefiting
the local economy and supporting over 1000 local
jobs. We also support the wider work of the Bryson
Charitable Group. Our clear message is that recycling
with Bryson is not only good for the environment but
it also benefits local children and families through our
Bryson Care services.
• Achieved satisfaction levels of 98 and 99
percent from our commercial and household
customers for our recycling services.
• Employed 210 staff across our 12 sites.
• In the last 12 months we recycled almost
45,000 tonnes of materials.
• On the commercial side we have recycling
contracts with 950 businesses and schools.
• Committed to quality assurance and have ISO
accreditations for our environment, quality and
health and safety management systems.
In January 2012 we launched our first recycling service
outside Northern Ireland when we took over the management
of three recycling centres in Donegal. In April 2013 we were
awarded a three-year contract by Donegal County Council to
manage all six of their sites.
“I was delighted to discover Bryson Recycling operating in
Dungloe and to see them bringing with them their unwavering
commitment to improving recycling awareness and
achieving high quality recycling. The positive benefits to the
environment and to job creation cannot be over-stated. To be
welcomed on site by a friendly, patient and well informed local
Bryson employee completed my feel-good experience at the
Recycling Centre and I am busy collecting for my next visit.
Keep up the good work”.
Peter Elliot, Ardara, Co Donegal.
Director of Bryson
Bryson Recycling entered 2013 in a strong position,
having won new contracts across Northern Ireland, Ireland
and Wales. We also opened Arc Direct, a shop selling
refurbished appliances, in Belfast and recruited staff to focus on
the wider UK market where we expect some bigger opportunities to
emerge. We now handle more materials for recycling than ever. But
we have seen a drop in material prices and seismic shifts in the way
the markets operate. This has put a lot of pressure on us to ensure
we get our quality right.
The Kerb-Sort vehicle we developed is attracting a lot of attention
and it gives us a real edge on kerbside collection contracts.
We look forward to introducing the Wheelie Box in Northern
Ireland during the new financial year. We are part of a
strong and vibrant Group that is being noticed and is
changing the way business is done through our
social enterprise model.
1. Claire McCallum Bryson Recycling pictured with Councillor Mike Priestley viewing the new plans for the Recycling Centre in Conwy Wales.
2. Lord Mayor of Armagh City and District, Councillor Sharon Haughey-Grimley and Eric Randall at the announcement of Bryson Recycling winning the
contract to continue to deliver kerbside recycling.
3. Bryson Recycling is now stocking Dyson vacuum cleaners as well as a wide range of other appliances at their Belfast store Arc Direct.
4. New Bryson Kerb-Sort vehicle out on the streets of Northern Ireland.
5. Gary McKnight, Donna Carey and Councillor Hubert Nicholl from Ballymena Borough Council with Claire McCallum Bryson Recycling at the launch of the
new recycling service in the council area.
6 . Simon Hamilton, Finance Minister finding out more about Bryson Recycling.
7. Mayor of Donegal, Councillor Frank McBrearty, with Shane Clerkin Bryson Recycling at the official opening of the 6 recycling centres in Donegal.
8. New Wheelie-Box currently on trial in the Castlereagh Council area.
9. Bryson donated nearly £6000 to the Northern Ireland Children’s Hospice thanks to its annual ‘£1 a tonne’ campaign.
Mr H Crossey (Chair)
Mr T McDaid (Hon Treasurer)
Mr B Mullan (Company Secretary)
Mrs B Boal
Mrs G Cameron
Mr D H Crothers
Mr D Crothers
Mr E Joudeh
Mr N McCafferty
Prof M McClogan
Mr D McIIdoon
Mr J Mills
Mr B Reid
Mr D Torrens appointed 26 September 2012
Mr D Torrens (Chair) Appointed Aug 2012
Miss E Simpson Appointed April 2012
Mr R Holmes Appointed April 2012
Mrs S Bryson Appointed April 2012
Dr J Wilde Appointed April 2012
Mr L Creagh Appointed April 2012
Mrs P McKeown Appointed April 2012
Mr M Potter Appointed August 2012
Miss S Irwin Appointed April 2012 –
Resigned September 2012
Prof M McColgan (Chair)
Mr F Lawrance (Company Secretary)
Mr P Brennan (Treasurer)
Mrs M Harte (Director)
Bryson Energy (Shadow Board)
Mr D Crothers (Chair)
Mr D McIldoon
Ms M McCloskey
Mr P O’Doherty
Mr L Foye
Mr John McMullan
Cllr R Lynch
Cllr M Reilly
Cllr R Barton
Mr B McGinn
Mrs G Cameron (Chair)
Mr J McMullan
Mr W Caldwell
Mr M Copeland
Mr T Hinds
Mr E Joudeh (Chair)
Mrs S Bryson
Mr W Cross
Mr R Wilson
Mrs C Hanna
Mrs J Robinson
Mr A Abolarin
An Munia Tober Board
Mr E Joudeh (Chair) Appointed 20 April 2012
Mrs S Bryson Appointed 20 April 2012
Mr W Cross Appointed 20 April 2012
Mr R Wilson Appointed 20 April 2012
Mrs C Hanna Appointed 20 April 2012
Mrs J Robinson Appointed 20 April 2012
Mr A Abolarin Appointed 20 April 2012
Mr P Noonan Resigned 20 April 2012
Mrs V McEneaney Resigned 20 April 2012
Mrs G Doherty Resigned 20 April 2012
Mr B Mullan (Chair)
Mr T Dean
Mr J McMullan
Mrs P McKeown
Mr G Bell
Mrs L Brown
Mr N McCafferty (Chair)
Mr W Caldwell
Mr T Reid
Mr R Georgeson
Mr W Francey
Mr A Wilson
Bryson Charitable Group Board
• Accounts Department
• Business Improvement Unit
• Chief Executive’s Office
• European Voluntary Service
• Family Support Service
• Family Contact Service
• Human Resources
• Independent Advocacy
• Information Communication
• Intensive Family Support
Service (North & West Belfast
• Laundry Service
• Premises Department
• Practice Learning Centre
• Safe & Well Volunteer
• Bryson Intercultural One Stop
• Bryson Intercultural Roma
• Regional Collaboration &
Innovation Project – NEET
Can be contacted through:
28 Bedford Street
Belfast BT2 7FE
t: 028 9032 5835
f: 028 9043 9156
Bryson Volunteer Service
North Down & Ards
Newtownards BT23 4YH
t: 028 9182 3790
Domiciliary Care Service
(North & West Belfast locality)
331/333 Shankill Road
Belfast BT13 3AA
t: 028 9031 3482
5-7 Mount Crescent
Downpatrick BT30 6AF
t: 028 4461 3630
Family Support Service
Down Business Park
46 Belfast Road
Downpatrick BT30 9UP
t: 028 4461 5240
Family Support Service
(Lisburn & Dunmurry)
Colin Family Centre
Pembroke Loop Road
Poleglass BT17 0PH
t: 028 9061 4433
Family Support Service
(North Down & Ards)
Newtownards BT23 4YH
T: 028 9182 3688
Home from Hospital
331/333 Shankill Road
Belfast BT13 3AA
t: 028 9031 3482
Home from Hospital Service
(North Down & Ards)
Newtownards BT23 4YH
t: 028 9182 8216
Dementia Respite Service
Newtownards BT23 4YH
t: 028 9182 2556
Neighbourly Support Service
Newtownards BT23 4YH
t: 028 9182 2556
Old Warren Primary School
147 Drumbeg Drive
T: 02892 672292
28 Bedford Street
Belfast BT2 7FE
t: 028 9043 9174
74 Shore Road
t: 028 9078 1159
275 Antrim Road
Belfast BT15 2GZ
t: 028 9074 5408
503 Crumlin Road
Belfast BT14 7GA
t: 028 9071 2408
t: 028 9036 9808
333 Shankill Road
Belfast BT13 3AA
t: 028 9031 4666
39-43 Bedford Street
Belfast BT 2 7EE
t: 028 90438211
89 Holywood Road
Belfast BT4 3BD
t: 028 90657800
Unit 5 Townsend Enterprise Park
Belfast BT13 2ES
2 Castle Street
Derry – Londonderry
T: 028 71220000
104-108 Spencer Road
T: 028 71220000
104-108 Spencer Road
L’Derry BT47 6AG
t: 028 7131 3512
Family Support Service
Family Resource Centre
5/6 Slieve Snacht Road
t: +353 (0) 7491 27604
Unit 2 Rivers Edge
13- 15 Ravenhill Road
Belfast BT6 8DN
t: 028 9045 5008
Enniskillen BT74 7HR
t: 028 6632 8269
22a Clarendon Street
L’Derry BT48 7ET
t: 028 7127 3070
2 River’s Edge
13-15 Ravenhill Road
Belfast BT6 8DN
t: 028 9046 1711
182-188 Cambrai Street
Belfast BT13 3JH
t: 028 9075 3742
Newtownabbey BT36 4FS
t: 028 9084 8494
Kernan Technology Park
4 Kernan Road
Craigavon BT63 6BU
t: 028 3883 0686
Letterkenny Recycling Centre
T: +353 (0) 749125822
Mochdre Recycling Centre
One Stop Service
Roma Health Worker
Roma Children’s Education
9 Lower Crescent
Belfast BT7 1NR
t: 028 90 237 519
An Munia Tober
12 / 2 Blackstaff Complex
77 Springfield Road
028 90 438 265
1. A group of Bryson European Voluntary Service volunteers take time out
from their Training in Bushmills, to visit the Giant’s Causeway.
2. Martin McGuinness Deputy First Minister pictured with Hugh Crossey,
Bryson Chair, John McMullan Bryson CEO, Professor Neil Gibson UUJ
and Matthew Taylor RSA at the Bryson Annual Conference 2012.
3. John McMullan pictured with Peter Robinson First Minister along with Pat
Austin NEA NI and Cliff Worley Bryson Energy.
4. Dame Mary Peters with staff and volunteers at a celebration event at the
MAC during 2012.
5. John McMullan meeting with Danny Kennedy Minister of the Department
for Regional Development.
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