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Restaurant Staff Training
<ul><li>Restaurant often employ teenagers and young adults, many of them working part time and on their first job. </li></...
Orientation <ul><li>Experience has shown that the most practical and immediately beneficial way of training restaurant emp...
Orientation <ul><li>A well planned orientation program helps new employees become acquainted with the restaurant and feel ...
Orientation <ul><li>To ensure that employees know what to do and who to ask when unsure. </li></ul><ul><li>To explain and ...
Methods for training employees <ul><li>Behavior Modeling </li></ul><ul><li>Learner-Controlled Instruction </li></ul><ul><l...
<ul><li>Behavior modeling assumes that employees will copy supervisors’ attitude and job performance. </li></ul><ul><li>Le...
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Restaurant Staff Training

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Transcript of "Restaurant Staff Training"

  1. 1. Restaurant Staff Training
  2. 2. <ul><li>Restaurant often employ teenagers and young adults, many of them working part time and on their first job. </li></ul><ul><li>Most do not expect to make a career in the restaurant field. </li></ul><ul><li>Wages are low and employee turnover high. </li></ul>
  3. 3. Orientation <ul><li>Experience has shown that the most practical and immediately beneficial way of training restaurant employees is the time-tested hands-on method. </li></ul><ul><li>This method prompts immediate rewards and shows where further instruction is needed. </li></ul>
  4. 4. Orientation <ul><li>A well planned orientation program helps new employees become acquainted with the restaurant and feel a part of it. </li></ul><ul><li>Goals for an orientation [program: </li></ul><ul><li>To explain the company history, mission, philosophy and objectives. </li></ul><ul><li>To make the employees feel welcome. </li></ul><ul><li>To let the employees know why they are selected. </li></ul>
  5. 5. Orientation <ul><li>To ensure that employees know what to do and who to ask when unsure. </li></ul><ul><li>To explain and show what is expected of employees. </li></ul><ul><li>To have employees explain and then demonstrate each task so that supervisor can be sure they understand their full job. </li></ul><ul><li>To explain the various programs and social activities available and familiarization. </li></ul>
  6. 6. Methods for training employees <ul><li>Behavior Modeling </li></ul><ul><li>Learner-Controlled Instruction </li></ul><ul><li>The manager as coach </li></ul><ul><li>Leadership </li></ul><ul><li>Better Management Behavior </li></ul><ul><li>Characteristics of effective Managers </li></ul>
  7. 7. <ul><li>Behavior modeling assumes that employees will copy supervisors’ attitude and job performance. </li></ul><ul><li>Learner controlled instruction provides learning material that can be studied and learned by individuals at their own pace. </li></ul><ul><li>The manager as coach model views restaurant managers as coach, they are engaged in informal training-showing, telling, correcting, praising and providing directions </li></ul>
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