1. Bruce Farrell
17 Day Hill Road
Framingham, MA 01702
Home 508.875.3558
Cell 508.309.9919
bruce.farrell1@verizon.net
Technical Support Engineer
A highly dedicated, technically savvy Technical Support Engineer in a variety of positions in dynamic
environments. An engineer with extensive experience assisting end customers, as well as field and partner
resources, for break-fix and implementation issues on EMC VNX arrays.
Skilled in:
● Red Hat Linux
● IP networking
● EMC VNX models (Unified and Block)
● Fibre channel switches, Cisco and Brocade
● Exposed to ESX 3.x, 4.x and 5.x
● NFS and CIFS
Work Experience
EMC, Hopkinton, MA, 10/2007 to 12/2015, Technical Support Engineer III
● Project managed EMC field resources, EMC partners and customers on new installations of EMC NS Series as
well as VNX arrays. Responsibilities include resolving issues with code loads as well as software upgrade
issues on VNX arrays. Requires knowledge to investigate backend storage issues via navicli and naviseccli
commands.
● Provide technical expertise with debugging issues with implementations of NS Series or VNX software
features once a box is successfully installed. Features include, but not limited to, IP replication, NFS and
NDMP.
● Skillful in file and block side performance issues and using various tools to isolate and resolve performance
issues.
● Proficient in SAN which includes various host operating systems as well as fibre channel switches.
● Provide break-fix support such as, but not limited to, Unisphere issues, control station and networking
issues.
EMC, Hopkinton, MA, 12/96 to 10/2007, Software Support Engineer
● Responsible for support of EMC and third party resources in complex technology solutions. Issues such as
data unavailable, implementation of new environments. This position entails knowledge of host to switch to
Symmetrix and VNX storage arrays. Knowledge gained of AIX, HP, Windows and Solaris hosts as they connect
to various models and firmware revisions of Brocade and Cisco switches.
● Additional life-cycle support of complex systems such as EDM backup software, Celerra NAS software and
hardware, as well as IP4700 product lines. Skills required in roles include troubleshooting networking and UNIX
system administration and support of NFS and CIFS
● With the sense of urgency required assisted customers, Sales Engineers and EMC Customer Service
resources in a fast paced environment troubleshooting problems, such as customer down situations, as well as
implementation of component configuration within the products.

2. ● Interface with many EMC functional departments such as Engineering, Sales and Customer Service for issues
● Responsible for maintaining lab equipment for hardware and software reliability. Re-organized to eliminate
duplication of assets.
● Created shell script to capture Celerra NAS configuration for arrays. Presented shell script to EMC
Engineering as a data collection method for customer array. Received reward and recognition from EMC
Engineering for the innovative idea.
American Student Assistance, Boston, Ma. 09/94 - 12/96, Systems Administrator
● Administered UNIX systems running Solaris 2.x
● Experienced with NFS and NIS+
● Lead technical resource for Collections system changeover from Prime system to UNIX/Solaris
● Fluent in WindowsNT, MS SQL Server and Sybase 10.0.2 for in-house corporate projects. Acted as interim
Sybase Database Administrator.
● Responsible for FileNet document imaging software
● Proficient in the administration of Legato Networker 4.x backup software
● Evaluated RAID system prior to implementing into production. Testing revealed that system was inadequate
and returned to vendor.
Boston University, Boston Ma., 08/90 - 09/94, Computer Operator
● Monitored computer systems using multiple flavors of UNIX as well as VMS
● Knowledgeable of backup and restore utilities for UNIX and VMS systems
● Execute network system backs with EpochBackup software
● Experienced with SunOS 4.1.x and early implementations of Solaris
● Skilled in SunOS installation and kernel configurations
Continuing Education
EMC VNX Unified training
VMware vSphere 5 training.
Education
Boston College, Bachelor’s Degree in Management
Boston University, Master’s Degree in Administrative Studies