Main copy of my Resume

1. Rashaad Pollard
8830 Ward St. Detroit 1(313)-931-3602 1(313)-623-9781
16596 Glastonbury Rd.
rashaadpollard@hotmail.com
Executive Summary:
Administrative Support professional experienced working in fast-paced environment
demanding a strong organizational and interpersonal skill. Committed to superior
customer service and confident in interactions with individual at all levels .
Detail-oriented and resourceful in completing projects ; able to multi-task effectively.
Accomplishments:
Administrative Support
Possess five years of professional experience as Administrative support
Possess excellent organization and presentation skills
Ability to handle clerical tasks efficiently and effectively
Goal-oriented and ability to complete tasks within deadlines
Possess excellent supervisory and monitoring skills Management
Having five years of experience as an assistant manager
Responsible for handling schedules and other related personal issues for employees
Responsible for supervising product inventory
Customer Service
Responsible for the supervision of a staff of fifteen people within the customer service
department
Responsible for the recruitment and training of customer service representatives
Performed market research surveys amongst client base to seek feedback on sales
techniques
Improving customer service based on client feedback through the development of new
policies and procedures
Additional Training:
Troubles hooting network problems

2. Rashaad Pollard Page 2
Configuring and Managing AD
DHCP
Anti-Virus
Back-up Servers in a network
Installing and Maintaining s oftware
Implemented Cisco VoIP Offices
Managed the Cisco Avvid VoIP network
I can manage many other tools and databases , such as MS Word, MS Access , MS Excel, MS
PowerPoint, Outlook Expres s , Lotus Notes , Adobe Illustrator, Adobe Premiere, and Lotus
Notes
Education: DeVry University Southfield, Mi.
Networking System & Administration 2010
St. Agatha Highschool Redford, Mi.
Highschool Diploma 2001
Employment: General Motors Canton, Mi.
Stock Clerk 04/2011 to 10/2011
Rent A Center Detroit, Mi.
Administrative Assistant 10/2006 to 10/2009
Advanced Security Southfield, Mi.
Risk Management 11/2004 to 12/2006
Gamestop, Inc. Detroit, Mi
Administrative Assistant 06/2001 to 11/2006
Community: Arise Detroit
www.arisedetroit.org
Working with others to inspire a community get active, and play personal role in spreading
hope by connecting people to opportunities and resources to transform the quality of life in
Detroit
References: Available upon request