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10 enhancegrptmper.pp tenhgrptmpf-souza

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    10 enhancegrptmper.pp tenhgrptmpf-souza 10 enhancegrptmper.pp tenhgrptmpf-souza Presentation Transcript

    • Enhancing Group & Team Performance HCOM 100 Instructor Name
    • Communication Principles
    • Enhancing Group & Team Performance Preview
      • What Effective Group Members Do
      • Structuring Group & Team Problem Solving
      • Enhancing Group & Team Leadership
      • Enhancing Group & Team Meetings
    • Research Regarding Group & Team Performance
      • Groups and teams come up with more creative solutions to problems than a person working along.
      • Working with others in groups improves the comprehension of the ideas presented.
      • Group and team members are more satisfied with the conclusions and recommendations if they participated in the discussion.
      • Groups have more available information by tapping the experience of group members.
    • Effective Group Members
      • Functional Approach
        • Describes the kinds of functions that lead to better quality solutions and decisions
        • Vigilant thinkers pay attention to the process of how problems are solved.
    • Effective Group Members (Cont.)
      • Identify a Clear, Elevating Goal
      • Gather and Use Information Effectively
        • Identify the data
        • Effectively communicate information
        • Draw accurate conclusions
      • Develop Options
      • Evaluate Ideas
      • Develop Sensitivity Towards Others
    • Effective Group Members (cont.)
      • Prescriptive Approach
        • Offers a sequence of steps and techniques to help your group stay on task and remain productive
        • A structured problem is one in which there is a single-best solution
        • Structure refers to the way a group discussion is organized
        • Interaction refers to the give-and-take discussion
    • Groups need a balance of Structure and Interaction
    • Structuring Problem Solving
      • Step 1: Identify and Define the Problem
      • Step 2: Analyze the Problem
        • Develop criteria
        • Force field analysis technique
      • Step 3: Generate Possible Solutions
        • Brainstorming
        • Silent brainstorming
        • Nominal group technique
    • Structuring Problem Solving (cont.)
      • Step 4: Select the Best Solution
        • Strategies to reach consensus
          • Be goal oriented, listen, promote honest dialogue and discussion
        • Be cautious of groupthink
          • Encourage critical thinking
          • Don’t agree with someone just because she or he is high status
          • Consider asking a third party to evaluate the group
          • Assign a devil’s advocate
          • Break into dyads consider pros and cons
    • Step 5: Test and implement the Solution
      • RECAP: Top Six Reasons Why Groups Make Bad Decisions
      • No Common Goal …….. Group does not begin with the end in mind
      • Analysis Paralysis …….. Team members over analyze unimportant
      • details
      • Jumping to Solutions .. People propose solutions before facts are
      • known
      • Groupthink ………………… Group members agree too quickly just to get
      • on with it
      • Topic Hopping …………… Lack of agenda and structure
      • Killer Inch …………………. Group argues over minor points
      Structuring Problem Solving (cont.)
    • Enhancing Team Leadership
      • Leadership is the ability of a person to influence others
      • Approaches to Leadership Preview
        • Trait
        • Functional
        • Styles
        • Situational
        • Transformational
    • Approaches to Leadership
      • Trait Approach
        • Suggests that there are certain traits that make leaders
          • Intelligence
          • Confidence
          • Social Skills
          • Administrative Skills
          • Physical Energy
          • Enthusiasm
    • Approaches to Leadership (cont.)
      • Functional Approach
        • Categorizes the essential leadership functions that need to be performed to enhance the workings of the group
        • Task functions
          • Behaviors that help the group get the work done
        • Process functions
          • Help maintain a harmonious group climate by encouraging amiable relationships
    • Approaches to Leadership (cont.)
      • Styles Approach
        • Authoritarian
          • Influence by giving orders and controlling others
        • Democratic
          • Consults with the group before issuing edicts
        • Laissez Faire
          • Takes a hands-off, laid back approach to influencing
    • Approaches to Leadership (cont.)
      • Situational Approach
        • Views leadership as an interactive process that links a particular style of leadership with various factors
        • Paul Hersey and Kenneth Blanchard’s Situational Leadership Model
          • Relationship behavior
          • Task behavior
          • Maturity of group members
    • Approaches to Leadership (cont.)
      • Transformational Approach
        • Transformational leader influences by transforming the group by giving it new vision, energizing the culture, or giving the group new structure
        • Fundamental Skills of Transformational Leadership
          • Build a shared vision
          • Challenge existing ways of thinking
          • Be a systems thinker
    • Enhancing Group Meetings
      • Manage Meeting Structure
        • Step 1: Determine your Meeting Goals
        • Step 2: Identify What Needs to be Discussed to Achieve the Goal
        • Step 3: Organize the Agenda
          • An agenda is a list of the key issues, ideas, and information that will be discussed, giving the order/sequence in which each item will be discussed.
    • Enhancing Group Meetings (cont.)
      • Manage meeting interaction
        • Use gatekeeping skills
        • Use metadiscussion
        • Monitor time
        • Use structure to manage interaction
    • Enhancing Group Meetings (cont.)
      • Mosvic and Nelson’s Suggestions for Meeting Participants
        • Organize what you say
        • Speak to the point
        • Make one point at a time
        • Speak clearly and forcefully
        • Support your ideas with evidence
        • Listen
    • What questions do you have?
      • Homework:
      • 1.) Reading?
      • 2.) Turn in assignments?