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10 enhancegrptmper.pp tenhgrptmpf-souza

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  • 1. Enhancing Group & Team Performance HCOM 100 Instructor Name
  • 2. Communication Principles
  • 3. Enhancing Group & Team Performance Preview
    • What Effective Group Members Do
    • Structuring Group & Team Problem Solving
    • Enhancing Group & Team Leadership
    • Enhancing Group & Team Meetings
  • 4. Research Regarding Group & Team Performance
    • Groups and teams come up with more creative solutions to problems than a person working along.
    • Working with others in groups improves the comprehension of the ideas presented.
    • Group and team members are more satisfied with the conclusions and recommendations if they participated in the discussion.
    • Groups have more available information by tapping the experience of group members.
  • 5. Effective Group Members
    • Functional Approach
      • Describes the kinds of functions that lead to better quality solutions and decisions
      • Vigilant thinkers pay attention to the process of how problems are solved.
  • 6. Effective Group Members (Cont.)
    • Identify a Clear, Elevating Goal
    • Gather and Use Information Effectively
      • Identify the data
      • Effectively communicate information
      • Draw accurate conclusions
    • Develop Options
    • Evaluate Ideas
    • Develop Sensitivity Towards Others
  • 7. Effective Group Members (cont.)
    • Prescriptive Approach
      • Offers a sequence of steps and techniques to help your group stay on task and remain productive
      • A structured problem is one in which there is a single-best solution
      • Structure refers to the way a group discussion is organized
      • Interaction refers to the give-and-take discussion
  • 8. Groups need a balance of Structure and Interaction
  • 9. Structuring Problem Solving
    • Step 1: Identify and Define the Problem
    • Step 2: Analyze the Problem
      • Develop criteria
      • Force field analysis technique
    • Step 3: Generate Possible Solutions
      • Brainstorming
      • Silent brainstorming
      • Nominal group technique
  • 10. Structuring Problem Solving (cont.)
    • Step 4: Select the Best Solution
      • Strategies to reach consensus
        • Be goal oriented, listen, promote honest dialogue and discussion
      • Be cautious of groupthink
        • Encourage critical thinking
        • Don’t agree with someone just because she or he is high status
        • Consider asking a third party to evaluate the group
        • Assign a devil’s advocate
        • Break into dyads consider pros and cons
  • 11. Step 5: Test and implement the Solution
    • RECAP: Top Six Reasons Why Groups Make Bad Decisions
    • No Common Goal …….. Group does not begin with the end in mind
    • Analysis Paralysis …….. Team members over analyze unimportant
    • details
    • Jumping to Solutions .. People propose solutions before facts are
    • known
    • Groupthink ………………… Group members agree too quickly just to get
    • on with it
    • Topic Hopping …………… Lack of agenda and structure
    • Killer Inch …………………. Group argues over minor points
    Structuring Problem Solving (cont.)
  • 12. Enhancing Team Leadership
    • Leadership is the ability of a person to influence others
    • Approaches to Leadership Preview
      • Trait
      • Functional
      • Styles
      • Situational
      • Transformational
  • 13. Approaches to Leadership
    • Trait Approach
      • Suggests that there are certain traits that make leaders
        • Intelligence
        • Confidence
        • Social Skills
        • Administrative Skills
        • Physical Energy
        • Enthusiasm
  • 14. Approaches to Leadership (cont.)
    • Functional Approach
      • Categorizes the essential leadership functions that need to be performed to enhance the workings of the group
      • Task functions
        • Behaviors that help the group get the work done
      • Process functions
        • Help maintain a harmonious group climate by encouraging amiable relationships
  • 15. Approaches to Leadership (cont.)
    • Styles Approach
      • Authoritarian
        • Influence by giving orders and controlling others
      • Democratic
        • Consults with the group before issuing edicts
      • Laissez Faire
        • Takes a hands-off, laid back approach to influencing
  • 16. Approaches to Leadership (cont.)
    • Situational Approach
      • Views leadership as an interactive process that links a particular style of leadership with various factors
      • Paul Hersey and Kenneth Blanchard’s Situational Leadership Model
        • Relationship behavior
        • Task behavior
        • Maturity of group members
  • 17. Approaches to Leadership (cont.)
    • Transformational Approach
      • Transformational leader influences by transforming the group by giving it new vision, energizing the culture, or giving the group new structure
      • Fundamental Skills of Transformational Leadership
        • Build a shared vision
        • Challenge existing ways of thinking
        • Be a systems thinker
  • 18. Enhancing Group Meetings
    • Manage Meeting Structure
      • Step 1: Determine your Meeting Goals
      • Step 2: Identify What Needs to be Discussed to Achieve the Goal
      • Step 3: Organize the Agenda
        • An agenda is a list of the key issues, ideas, and information that will be discussed, giving the order/sequence in which each item will be discussed.
  • 19. Enhancing Group Meetings (cont.)
    • Manage meeting interaction
      • Use gatekeeping skills
      • Use metadiscussion
      • Monitor time
      • Use structure to manage interaction
  • 20. Enhancing Group Meetings (cont.)
    • Mosvic and Nelson’s Suggestions for Meeting Participants
      • Organize what you say
      • Speak to the point
      • Make one point at a time
      • Speak clearly and forcefully
      • Support your ideas with evidence
      • Listen
  • 21. What questions do you have?
    • Homework:
    • 1.) Reading?
    • 2.) Turn in assignments?