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09 groupteam.pp tcomgroupteam-souza

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  • 1. COMMUNICATING IN GROUPS & TEAMS HCOM-100 Instructor Name
  • 2. Communication Principles
  • 3. Understanding Group and Team Communication PREVIEW
    • Groups and Teams Defined
    • Types of Groups and Teams
    • Group and Team Dynamics
    • Group and Team Phases of Development
    • Diversity in Groups and Teams: Adapting to Differences
  • 4. Groups and Teams Defined
    • Communicating in Small Groups
      • Consists of small number of people
      • Common purpose
      • Sense of belonging
      • Members exert influence on others in the group
    • Small group communication is the transactive process of creating meaning among 3 to 15 people who share a common purpose, who feel a sense of belonging, and who exert influence on each other.
  • 5. Groups and Teams Defined
    • Communicating in Teams
      • A team is a coordinated group of people organized to work together to achieve a specific, common goal.
  • 6. Groups & Teams Defined
    • Distinctions Between Groups and Teams
      • Teams develop clearly defined responsibilities for team members
      • Teams have clearly defined rules for team operation
      • Teams develop clear goals
      • Teams develop a way of coordinating their efforts
  • 7. Characteristics of Effective Team Members
    • Experience
    • Problem-Solving Ability
    • Openness
    • Supportiveness
    • Action Oriented
    • Positive Personal Style
  • 8. Understanding Types of Groups and Teams
    • Primary Groups
      • Exist to fulfill the basic human need of associating with others
    • Study Group
      • Meet to learn new ideas
    • Therapy Group
      • Exist to provide treatment for the personal problems that group members have
  • 9. Understanding Types of Groups & Teams
    • Problem Solving Groups
      • Exist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goal
    • Focus Group
      • Small groups of people who are asked to discuss a particular topic or issue
    • Social Groups
      • Exist just for the joy of socializing with others
  • 10. Understanding Group and Team Dynamics
    • Roles
      • Consistent ways you communicate with others in a group
    • Types of Roles
      • Task
      • Social
      • Individual
  • 11. Understanding Group & Team Dynamics
    • Rules
      • Team ground rules
    • Norms
      • Standards that determine what is appropriate and inappropriate behavior in a group
    • Status
      • An individual’s importance and prestige
  • 12. Understanding Group and Team Dynamics
    • Power
      • The ability to influence others’ behavior
    • Types of Power
      • Legitimate (respect for position)
      • Referent (based on attraction)
      • Expert (influence from a person’s knowledge)
      • Reward (ability to satisfy needs)
      • Coercive (sanctions and punishment)
  • 13. Understanding Group and Team Dynamics
    • Cohesiveness
      • Degree of attraction that members of a group feel toward one another and the group.
  • 14. Understanding Group & Team Dynamics
    • Communication interaction patterns
      • A pattern of communication that identifies the frequency of who talks to whom
    • Networks of Communication
      • All-channel
      • Chain
      • wheel
  • 15. Understanding Group & Team Dynamics
    • All-Channel Network
      • Everyone talks to everyone else
  • 16. Understanding Group and Team Dynamics
    • Chain Network
      • People convey a message through one person at a time
  • 17. Understanding Group and Team Dynamics
    • Wheel Network
      • One person receives most of the messages
  • 18. Understanding Group and Team Phases of Development
    • Orientation
      • Primary tension
    • Conflict
      • Secondary tension
    • Emergence
      • Conflict is reduced
    • Reinforcement
      • Group develops sense of “we”
    • Process nature of group phases
  • 19. Understanding Diversity in Groups and Teams
    • Differences in Working Collectively or Individually
      • Individualism and collectivism
    • Differences in the Use of Time
      • Monochronic/polychronic
    • Difference in Use of Personal Space
      • High-contact/low-contact
  • 20. What questions do you have?
    • Homework:
    • 1.) Reading?
    • 2.) Turn in assignments?