04 nonverbal.pp tnonverbalmessages-souza

  • 8,259 views
Uploaded on

 

More in: Technology , Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
No Downloads

Views

Total Views
8,259
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
492
Comments
1
Likes
5

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Understanding Nonverbal Messages
  • 2. Preview
    • Why Focus on Nonverbal Communication?
    • The Nature of Nonverbal Communication
    • Codes of Nonverbal Communication
    • How to interpret Nonverbal Cues More Accurately
  • 3. Nonverbal Communication Defined
    • Communication other than written or spoken language that creates meaning for someone
      • Sign language is one exception to this definition
  • 4. Why focus on Nonverbal Communication?
    • Nonverbal messages communicate feelings and attitudes
      • Most significant source of emotional information is the face (Albert Mehrabian)
      • Vocal cues
      • Approximately 93% of emotional meaning is communicated nonverbally.
  • 5. Why focus on nonverbal communication?
    • Nonverbal messages are critical to successful relationships
    • Nonverbal messages serve various functions for verbal messages:
            • Substitute
            • Complement
            • Contradict
            • Repeat
            • Regulate
            • Accent
  • 6. The Nature of Nonverbal Communication
    • Culture-Bound
    • Rule-governed
    • Ambiguous
      • Perception checking
    • Continuous
    • Non-linguistic
    • Multi-channeled
  • 7. Codes of Nonverbal Communication
    • Appearance
      • artifacts
  • 8. Codes of Nonverbal Communication
    • Body movement, Gestures, and Posture
      • Kinesics refers to the study of human movements, gestures, and postures
        • Emblems
        • Illustrators
        • Affect displays
        • Regulators
        • adaptors
        • (People En Espaňol Magazine, Aug 2004, pg 20)
  • 9. Codes of Nonverbal Communication
    • Kinesics Research
      • Quasi-courtship behavior – nonverbal actions we consciously and unconsciously exhibit when we are attracted to someone:
        • Courtship readiness
        • Preening
        • Positional cues
        • Appeals to invitation
  • 10. Codes of Nonverbal Communication
    • Eye contact
    • Facial expressions
    • Touch (haptics)
      • Touch ethic
    • The Voice
      • Paralanguage or vocalics
      • Back-channel cues
      • Response latencies
  • 11. Codes of Nonverbal Communication
    • Environment, Space, and Territory
      • Physical environment
      • Space (proxemics)
        • Intimate space
        • Personal space
        • Social space
        • Public space
  • 12. Edwin T. Hall’s Zones of Space
  • 13. Codes of Nonverbal Communication
    • Territory
      • Territoriality
      • Territorial markers
  • 14. How to Interpret Nonverbal Cues
    • Immediacy
      • Immediacy Cues
      • Proximity:……………………………. Close, forward lean
      • Body Orientation:……………… Direct, could be side-by-side
      • Eye Contact:……………………….. Eye contact & mutual eye contact
      • Facial Expression:…………….. Smiling
      • Gestures:……………………………. Head nods, movement
      • Posture:………………………………. Open, relaxed, arms oriented toward others
      • Touch:………………………………….. Cultural-and-context appropriate
      • Voice:…………………………………… Higher pitch, upward pitch
  • 15. How to Interpret Nonverbal Cues
    • Immediacy
      • Arousal
      • Dominance
  • 16. What questions do you have?
    • Homework:
      • Reading?
      • Turn in assignment?