Beyond The Course: Moments of truth - a new resource approach to Diversity and Inclusion at BP

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http://www.brightwave.co.uk/beyondthecourse

This presentation was originally delivered by Barbara Thompson (Learning and Performance Consultant, BP) and James Cory-Wright (Head of Learning Design, Brightwave) at Beyond The Course in Edinburgh on 12 June 2012.

About this session

A course isn't always the answer. Diversity and Inclusion is a subject in which historically it has been difficult to make a real impact. In this session, Barbara Thompson and James Cory-Wright demonstrate 'Moments of truth', a collaborative venture, which takes a new resource approach to Diversity and Inclusion at BP.

Thinking differently, the team examined the learning process to understand how best to support line managers and learners globally. The result is a collection of resources that enable the learning to take place in a variety of environments and contexts. It is an organic programme that is helping to embed inclusive leadership and corporate values at BP.

New approach mirrors the diverse global nature of the organisation
Complex characters v contrived linear narratives
Challenges faced and how these were overcome
What the new approach has enabled BP to do differently
Longer term, what does this mean for learning at BP?

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  • 1 November 2011
  • We didn't want to perpetuate the slew of D&I stuff that is out there. We knew we wanted a resource not a course.
  • D&I is central to our Values and Behaviours - and must be a core element of 'how' we work in BP.
  • Beyond The Course: Moments of truth - a new resource approach to Diversity and Inclusion at BP

    1. 1. BPMoments of TruthBarbara Thompson, BPJames Cory-Wright, Brightwave
    2. 2. Slides originally presented 12th June 2012 at20 June 2011| © Brightwave Ltd.
    3. 3. SESSION OVERVIEW edit Master title style Click toSpeakers: Barbara Thompson (Learning and Performance Consultant, BP)and James Cory-Wright (Head of Learning Design, Brightwave)A course isnt always the answer. Diversity and Inclusion is a subject in whichhistorically it has been difficult to make a real impact. In this session, BarbaraThompson and James Cory-Wright demonstrate Moments of truth, a collaborativeventure, which takes a new resource approach to Diversity and Inclusion at BP.Thinking differently, the team examined the learning process to understand how bestto support line managers and learners globally. The result is a collection of resourcesthat enable the learning to take place in a variety of environments and contexts. It isan organic programme that is helping to embed inclusive leadership and corporatevalues at BP.•New approach mirrors the diverse global nature of the organisation•Complex characters v contrived linear narratives•Challenges faced and how these were overcome•What the new approach has enabled BP to do differently•Longer term, what does this mean for learning at BP?
    4. 4. What D&I means to us• We are a global company and aim for a workforce that is representative of the societies in which we operate.• We work to attract, motivate, develop and retain the best talent from the diversity the world offers - our ability to be competitive and to thrive globally depends on it.• We believe success comes from the energy of our people. Through living our values of Safety, Respect, Excellence, Courage and One Team, we create an inclusive working environment where everyone can make a difference and give their best.• We strive to be a great employer. We are BP. Vince, Osborne and Jaimini Hydrocarbon Value Chain, Customer Service/Order to Cash and Maintenance Technical Support
    5. 5. Back story
    6. 6. Back story“We didnt want to perpetuate the slew ofDiversity and Inclusion stuff that is out there.We knew we wanted a resource not acourse.”
    7. 7. APPROACH – background thinkingExisting approaches to this subject area oftenineffectiveVideo still good for behavioural, attitudinal, nuancesMirror the global nature of the organisation in termsof locations, diversity of cast, including language
    8. 8. Design approaches
    9. 9. Design approaches“The character backgrounds shown in these tableswere used as persona information, so we know howthe character feels, thinks, speaks and behaves.”
    10. 10. League of nations CAST16 charactersChinese, Russian, US,Indian, Libyan, English,Egyptian, Columbian,Scottish, German8 languages
    11. 11. User interface(Still and link to thesite).
    12. 12. User experience
    13. 13. User experience“Video clips are short, with maximum impact.Most of the clips will challenge the viewer witha perspective shift, a secret revealed, a biasexposed. Intended to be standalone clips too.”
    14. 14. Alignment to strategy
    15. 15. Alignment to strategy“Diversity and inclusion is central to ourValues and Behaviours - and must be a core element of how we work in BP.”
    16. 16. Alignment to strategy
    17. 17. Alignment
    18. 18. Alignment
    19. 19. Alignment
    20. 20. Alignment
    21. 21. Lessons learned
    22. 22. Lessons learned Personal challenge
    23. 23. Lessons learned Personal challenge Stakeholder engagement
    24. 24. Lessons learned Personal challenge Stakeholder engagement Scale of diversity
    25. 25. Lessons learned Personal challenge Stakeholder engagement Scale of diversity Evolution and iteration
    26. 26. Lessons learned Personal challenge Stakeholder engagement Scale of diversity Evolution and iteration A collaborative approach
    27. 27. Q&ATHATS A WRAP… ANY QUESTIONS?
    28. 28. Find out more about Brightwave events: www.brightwave.co.uk/events Contact Brightwave:Subtitle can go here but you have to copy it +44 (0)1273 827676 enquiries@brightwave.co.uk12 June 2012 | © Brightwave Ltd. 28

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