Learning Technologies 2009 Seminar

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Learning Technologies 2009 Seminar

  1. 1. Mission Critical E-learning Lars Hyland Director of Learning Services Brightwave Limited Email: lars.hyland@brightwave.co.uk www.brightwave.co.uk 28 January 2009 http://larsislearning.blogspot.com/
  2. 2. Experience. Expertise. Excellence. <ul><li>UK’s leading provider of workplace e-learning </li></ul><ul><li>Strong focus on results and behaviour change </li></ul><ul><li>Full service </li></ul><ul><ul><li>Content </li></ul></ul><ul><ul><li>Authoring tools </li></ul></ul><ul><ul><li>Hosted learning platforms </li></ul></ul><ul><li>Award-winning design team </li></ul><ul><li>Corporate and public sector services </li></ul>http://larsislearning.blogspot.com/
  3. 3. Clients include: http://larsislearning.blogspot.com/
  4. 4. Confronting the elephant in the training room… http://larsislearning.blogspot.com/ <ul><li>Training is delivered to the WRONG people by the WRONG people at the WRONG time in the WRONG way. </li></ul><ul><li>= NO learning </li></ul><ul><li>= NO value added </li></ul>
  5. 5. We can no longer ignore the research… http://larsislearning.blogspot.com/ Ebbinghaus Forgetting Curve George Miller Magic Number 7 +/- 2 MRI Scans fuelling rapid developments in Neuroscience
  6. 6. The missing ingredient… http://larsislearning.blogspot.com/ LESS LEARNING, MORE OFTEN (Will Thalheimer, 2006)
  7. 7. The missing ingredient…follow through http://larsislearning.blogspot.com/ LESS LEARNING, MORE OFTEN (Will Thalheimer, 2006)
  8. 8. So what next?… http://larsislearning.blogspot.com/ <ul><li>Brightwave E-learning Trends Survey 2009 </li></ul><ul><li>Polled L & D specialists within large UK organisations (5000+ staff) </li></ul><ul><li>Findings provide insight into current and future e-learning practices across all industry sectors. </li></ul>
  9. 9. Brightwave E-learning Trends Survey 2009 http://larsislearning.blogspot.com/ <ul><li>Impact of Current Economic Climate </li></ul><ul><li>80% expect overall training budgets to be cut or stay level </li></ul><ul><li>50% expect e-learning spend to rise </li></ul><ul><li>70% want partnership with vendors to improve project cycle times and reduce costs. </li></ul>
  10. 10. Brightwave E-learning Trends Survey 2009 http://larsislearning.blogspot.com/ <ul><li>E-learning use and take up </li></ul><ul><li>70% have been using e-learning for over 4 years </li></ul><ul><li>37% said e-learning not meeting expectations of take up – why not? </li></ul><ul><ul><li>Poor communication </li></ul></ul><ul><ul><li>E-learning not engaging </li></ul></ul><ul><ul><li>E-learning not aligned to business objectives </li></ul></ul>
  11. 11. Redefining your learning strategy http://larsislearning.blogspot.com/ A G I L E &quot;When change is discontinuous, the success stories of yesterday have little relevance to the problems of tomorrow; they might even be damaging. The world at every level, has to be reinvented to some extent&quot; Charles Handy, Beyond Certainty, 1996
  12. 12. <ul><li>NOT doing the same thing faster </li></ul><ul><li>NOT rapid development tools – avoid fast food </li></ul><ul><li>Faster innovation breeds change in practice and performance </li></ul><ul><li>No time/budget to travel </li></ul><ul><li>Technology critical to delivery </li></ul><ul><li>Integrate learning into workflow </li></ul>Redefining your learning strategy http://larsislearning.blogspot.com/ A G I L E ACCELERATED
  13. 13. Redefining your learning strategy http://larsislearning.blogspot.com/ A G I L E GOAL DRIVEN <ul><li>Focus on business objectives </li></ul><ul><li>Concentrate on what is relevant, timely and actionable </li></ul><ul><li>More performance support than self development </li></ul><ul><li>Technology simplifies assessment and evaluation </li></ul><ul><li>Training is not adequately measured - self serving “happy sheets” not enough </li></ul>
  14. 14. Redefining your learning strategy http://larsislearning.blogspot.com/ A G I L E INTEGRATED <ul><li>Training, Internal Communications, Business units send conflicting messages </li></ul><ul><li>Confused communication KILLS productivity </li></ul><ul><li>Campaigns replace Courses </li></ul><ul><li>Align and simplify messaging </li></ul>
  15. 15. Redefining your learning strategy http://larsislearning.blogspot.com/ A G I L E LIBERATING <ul><li>Outdated and unproven learning theories no longer tolerated </li></ul><ul><li>Technology and neuroscience to drive better understanding of how we really learn </li></ul><ul><li>Liberate yourself - a licence to innovate! </li></ul><ul><li>Liberate your learners! </li></ul><ul><li>Provide the right tools, align your messages and provide clear direction – they will do the rest... </li></ul>
  16. 16. Redefining your learning strategy http://larsislearning.blogspot.com/ A G I L E ENGAGING <ul><li>In interesting times, you need interesting solutions </li></ul><ul><li>Competition for attention is rife </li></ul><ul><li>Too much e-learning is just plain dull... </li></ul><ul><li>Good design is critical to make impact </li></ul>
  17. 17. Get Up To Speed <ul><ul><li>In line with Sky values </li></ul></ul><ul><ul><li>Personalised space </li></ul></ul><ul><ul><li>Media rich </li></ul></ul><ul><ul><li>Fully tracked content </li></ul></ul><ul><ul><li>Flexible & scalable </li></ul></ul><ul><ul><li>Encourages collaboration </li></ul></ul>
  18. 18. Engage and surprise… http://larsislearning.blogspot.com/
  19. 19. Simulation effective for soft skills
  20. 20. Compliance brought alive… http://larsislearning.blogspot.com/
  21. 21. Game design principles… http://larsislearning.blogspot.com/
  22. 22. Mobile - practice scenarios in your hand http://larsislearning.blogspot.com/
  23. 23. <ul><li>Sharing </li></ul><ul><li>Self service access </li></ul><ul><li>Peers and genuine experts </li></ul><ul><li>Learning as a process </li></ul><ul><li>Performance support </li></ul><ul><li>Formal training “courses” </li></ul><ul><li>Trainers/Educators not close enough to the business or content </li></ul><ul><li>Hierarchy </li></ul>Where is real learning happening? http://larsislearning.blogspot.com/ Matters less MISSION CRITICAL Matters more
  24. 24. Mission Critical E-learning: Where to focus... <ul><ul><li>Regulatory Compliance </li></ul></ul><ul><ul><ul><li>Money Laundering </li></ul></ul></ul><ul><ul><ul><li>Diversity </li></ul></ul></ul><ul><ul><ul><li>Competition Law </li></ul></ul></ul><ul><ul><ul><li>Environment </li></ul></ul></ul><ul><ul><ul><li>Health & Safety </li></ul></ul></ul><ul><ul><li>Business Processes </li></ul></ul><ul><ul><ul><li>System Simulation </li></ul></ul></ul><ul><ul><ul><li>Back office </li></ul></ul></ul><ul><ul><ul><li>Front office </li></ul></ul></ul><ul><ul><ul><li>Product Knowledge </li></ul></ul></ul><ul><ul><li>Skills Development </li></ul></ul><ul><ul><ul><li>IT/Technical Training </li></ul></ul></ul><ul><ul><ul><li>Sales and Service </li></ul></ul></ul><ul><ul><ul><li>Management Skills </li></ul></ul></ul>http://larsislearning.blogspot.com/
  25. 25. Thanks for your attention... More research at http://larsislearning.blogspot.com/ Tell us and enter draw to win a Nintendo Wii console @ Stand 16 now What’s mission critical to your organisation?

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