Slides originally presented at Learning Technologies Exhibition 2011
However many customers you have it's vitally important to ensure your customer service and sales advisors are engaged with their work. When you have ten million it's essential. Sky's onboarding portal - designed with Brightwave - is an award-winning learning solution which has saved the broadcaster significant annual induction costs, accelerated time-to-competence and increased sales force effectiveness.
This presentation will feature two best practice case studies (Sky Broadband and Talk and the award-winning Get Up To Speed*).
Charles Gould, Managing Director, Brightwave
Stuart Coyle, Curriculum Design Manager, Sky