Beyond The Course: All change - how new learning approaches are supporting a shared vision at Bupa
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This presentation was originally delivered by Clare Shell (Learning Technologies Manager, Bupa Health and Wellbeing UK) Beyond The Course in Edinburgh on 12 June 2012.
About this session:
Over the last five years Bupa Health and Wellbeing UK (BHW) has successfully undergone a significant transformation to enable the business to innovate and differentiate in an increasingly competitive market. Learning technology has supported this transformation every step of the way. From a large scale systems change to a company-wide engagement programme, technology-enabled learning has been used extensively always with the long view on the customer conversation.
Drawing on practical experience, Clare Shell showcases two new resource-based projects that reinvent how employees connect with knowledge and their customers.
Making self-service learning assets available at point-of-need
Building job-specific knowledge with new approaches
Bridging the gap between learners and end-customers
Reflecting user expectations with exploratory learning experiences
Diversifying learning to support diversifying business strategy
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