Paypal introduces Seller Protection policy in AP
Nurdianah Md Nur | Sept. 5, 2013
To help protect merchants against fraudulent transactions, PayPal will be providing an expanded
Seller Protection policy in Asia Pacific from 11 October 2013.
According to Paypal, fraudulent transactions are costing online businesses a significant amount of
time and money, indirectly hindering offline businesses from embracing e-commerce. The Seller
Protection policy thus acts as an additional layer of security to reduce this risk.
Rohan Mahadevan, vice president of Asia for PayPal, said: "Seller Protection...will help merchants to
manage their risk ...[while] empowering them to capitalise on the multi-billion-dollar cross-border
trade opportunity in Asia's fast growing economy."
The policy will be available to PayPal merchants in Singapore, Taiwan, Thailand, Vietnam,
Philippines, Malaysia, Indonesia, Japan, India, Hong Kong, China, Australia and New Zealand.
How the Seller Protection policy works
Whenever a customer files a Claim, Chargeback or Reversal, PayPal will temporarily hold the funds in
the merchant's account to cover the full amount. Merchants are then required to submit the
appropriate documents via the PayPal Resolution Centre for Paypal's review. If the transaction
meets the eligibility requirements for Seller Protection, Paypal will restore the funds to the
merchant's account. Otherwise, the funds will be returned to the buyer and a Chargeback fee might
No subscription or extra fee is required for the Seller Protection policy as long as the merchant
meets the eligibility criteria.
Client : PayPal Country : Singapore
Publication : MIS Asia Section : Internet
Date : 5 September
Topic : Paypal introduces Seller Protection policy
Circulation : 2,600
URl: : http://www.mis-asia.com/resource/internet/paypal-introduces-seller-protection-