Gaining Efficiencies in County Government

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Gaining Efficiencies in County Government

  1. 1. Steve Weber, CPAWill County Treasurer
  2. 2. Certified Public Accountant, 1986Bachelor in Accounting, Lewis UniversityChief Deputy Auditor, 1986-2000Will County Auditor, 2000-2008Elected Treasurer in 2010
  3. 3.  Collects $1.62 Billion Property Tax Levy  273,000 Parcels Manages $350 Million County Funds 20 Full-Time Employees $1.56 Million Budget  Inherited $150,000 Deficit on Day One
  4. 4.  Office Without a Mission  Spent 10 Years in Neutral  Emphasis Drifted to Collection  Lack of Innovation  Reactive, not Proactive Managers honestly thought there was nothing they could improve or do better.
  5. 5.  Focused on Employee Morale  One-On-One Meetings with Staff Employee Focus Group (without Managers)  Identified 16 Employee-Based Changes  Implemented 15/16 by Year’s End Managers Must “Lead from the Front”
  6. 6.  Tax Bill Outsourced Completely Re-wrote Investment Policy Strengthened Office Security  Change the Safe Combination (10 Years)  Installed Back-Office Panic Buttons  Installed Doors to Separate Staff from Public  Added Armored Car Service
  7. 7.  ActivelySeek Cost Savings Evaluate on Three Criteria  Suitability (Would it work?)  Feasibility (Can it be made to work?)  Acceptability (Will it work?) Shaved $244,000 in Operating Expenses
  8. 8. We reduced cost and increased service byaggressively negotiating with banks.
  9. 9. We regained an entire month for ouremployees to focus on their primary job.
  10. 10. We leveraged our $100 Million CreditCard Portfolio for lower fees andimproved service for staff and public.
  11. 11. We reduced FOIA requests by 95% bypublishing common information online.
  12. 12. We saved $9,326 by mailing our Tax Salenotices as registered mail.
  13. 13. We reduced total overtime to $1,806 byintroducing flex-time schedules.
  14. 14. Yes, Will County “lost” a $140,000 checkto Cash Dash and didn’t know it.
  15. 15. Next Step
  16. 16. Benefits Challenges Reduce Associated  No Illinois Case Law Cost of Mailing Bills  Confirmed Delivery Anytime Access  Low Adoption Rate Quicker Delivery  Few Vendor Options Encourages Online Payment
  17. 17. Population: 1,698Responses: 409Margin of Error: 4% Currently Receive Bills Online No 20% Yes 78% NR 2%
  18. 18. Population: 1,698Responses: 409Margin of Error: 4% Pay Property Taxes Online No 34% Yes NR 64% 2%
  19. 19. Population: 1,698Responses: 409Margin of Error: 4% Interested in Paperless Tax Bills Very Interested Somewhat 46% Interested 22% Neutral 10% Very Somewhat Uninterested Uninterested 17% 5%
  20. 20. Population: 1,698Responses: 409Margin of Error: 4% Likely to Use/Take Paperless Tax Bill Very LikelyNo Response 59% 1%Very Unlikely 13% Somewhat Somewhat Unlikely Neutral Likely 3% 7% 17%
  21. 21.  We Anticipate Low Adoption for Levy 2012 Will Need a Solution for Levy 2013 Vendor Interviews  No Pure Fit  Cost Per Email (CPE) Above First Class Stamp We Expect to Take an In-House Approach
  22. 22. Steve Weber, CPAWill County Treasurer

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