Accountability: Connecting below-target HCAHPS scores to actions that ‘move the needle’ Auto-deposit of below-target HCAHPS action plan template into GoalMaster accountability module: ready for action
Sustained and accountable action moves scores.
Requirements: WiFi signal/ Plug-in “Internet Everywhere” stick Supplied: One hour training session (webinar) On line training course available for all non-attendees Net cruiser for bedside report cards
Getting started Users Managers Webinar training Why is HCAHPS important? Why is immediate action important? What is Bellwether? How does it work? What do I have to do? How often? Etc. Is there support? Webinar training Question configuration and back-end use Interpretation of data Deciding when and how to sample Integrating GoalMaster Technical issues Support