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Consumer goods   engineering and technical - it asset management 2013-06-18

Consumer goods engineering and technical - it asset management 2013-06-18



ITAM case study

ITAM case study



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    Consumer goods   engineering and technical - it asset management 2013-06-18 Consumer goods engineering and technical - it asset management 2013-06-18 Document Transcript

    • When an international consumer goods manufacturer realized it was spending too much time, money and effort tracking IT assets, Adecco Engineering & Technical took ownership of the entire process. We’ve proven to be an asset ever since. The results By working with Adecco Engineering & Technical, our client was able to develop a consistent, efficient and cost-effective process for managing its IT assets. We streamlined the number of resources assigned to the project, which substantially lowered the related costs. We have met and exceeded expec- tations in the majority of areas, including agreed upon SLAs. Due to our high success in this program our managed solutions have been embraced and applied to additional areas of the company increasing our scope of services. To learn more about Adecco Engineering & Technical, and to start writing your own success story, visit adeccousa.com/ Adecco performed a detailed discovery and analysis to uncover our client’s specific pain points and, based on those results, crafted a tailored Information Technology Asset Management (ITAM) solution. We assigned dedicated, highly qualified program management to oversee the solution, freeing our client to focus on other initiatives within the company. The program managers are supported by a streamlined team of experienced analysts and warehouse operators. Our team is responsible for taking receipt of IT assets, inventorying assets, assisting asset owners in managing assets throughout the IT life cycle, and providing support for IT asset disposal. We also test assets to ensure they are functional and ready to be deployed. Adecco Engineering & Technical and our client developed stringent aggressive Service Level Agreements in order to ensure the quality of the ITAM solution. These SLAs included meeting aggressive response times and resolution times in 80 percent of all instances. The Adecco Engineering & Technical solution A great partnership at work. Adecco Engineering & Technical success story. adeccousa.com/engineering-and-technical • • Client objectives: • Accurately manage IT assets throughout their life cycles, from delivery to disposal • Ensure the right IT resources are delivered to the right employees and eliminate unauthorized access to valuable IT property • Shift the burden of IT asset management off internal employees in order to focus on more strategic initiatives ©2013 Adecco