Skills to Succeed Business Skills Training Interviewing Skills
Agenda Introductions 15 min. Interviewing Skills 45 min. Interview Types The Interview: Before, During and After Mock Interviews 60 min. 2
Introductions Instructor Introduction
Best part about working for Accenture
What you would like to learn in this workshop
Participant Introductions 3
Learning Objectives Describe the most common types of interviews. List the steps required to prepare yourself for an interview. Explain how to answer questions during an interview. Describe how to handle tricky situations during an interview. List the steps to follow after an interview. 4
Purpose of an Interview An interview provides the opportunity for an organization and a candidate for employment to trade information and determine if they are a good fit for each other. The interview provides you with an opportunity to: 5
Types of Interviews 6
Before the Interview Before you interview for a position, whether on the phone or in person, you should do the following:
Research the industry, company and job.
Know what position you have applied for and why you are interested in it.
Prepare a response to common interview questions.
Prepare a set of examples you can use to demonstrate experience.
Think of questions you want to ask.
Practice answering interview questions with a family member or friend.
Print extra resumes.
Confirm the interview address and travel directions, time of appointment and name of contact.
Plan what you will wear -- first impressions matter (“dress for success”).
Get a good night’s sleep.
Leave with plenty of time to spare.
Dress for Success Appearance is one of the most important components of an interview. It is always important to dress professionally for a job interview, even if the environment is casual. When in doubt, choose formal rather than casual business wear. *** There are organizations that can help with your interview clothes, such as Dress for Success, Career Gear or Bottomless Closet*** 8
What Not to Bring to the Interview Avoid bringing, using or wearing these items during an interview:
During the Interview First impressions count: Be on time. Greet each person with respect and professionalism. Smile. Make eye contact. Shake hands firmly. Stay calm and composed, take a breath when needed. Take your time – it’s OK to pause for thought. Project a positive attitude. Listen carefully. Give honest and concise answers. Keep the interview professional. Use tone of voice and body language to convey your interest. Ask questions of the interviewer. 10
Answering Questions To answer questions with poise, try to remember these tips: Listen carefully. If you feel the question is unclear, ask politely for clarification. Pause before answering to consider all facts that may substantiate your response. Tailor your answers to the exact question, job, company, etc. Always offer positive information; avoid negativity at all times. Be direct and concise; avoid rambling. 11
Answering Behavioral Questions Behavioral questions ask for specific examples of your behavior from past experiences and focus on skills needed for the job. You may use work experience, hobbies, volunteer work, school projects, etc., as examples of past behavior. Give me an example of when you’ve led or been part of a successful team. Tell me about a time when you became disheartened with a task. Give me an example of when you’ve gone the extra mile to get a job done. Tell me about a time when you overcame a great challenge. Give me an example of when you’ve dealt with conflict. 12
STAR Technique 13 One strategy for preparing for behavioral interviews is to use the STAR Technique, as outlined below.
Sample STAR Story 14 Here is an example of how to use the STAR Technique.
Tricky Questions Simple questions can have hidden agendas: “Why do you want to work here?” This is a perfect time to show you've done your homework on the company. “What are your strengths?” Find something in your own background that shows the particular talents you bring to this company's table. “What are your weaknesses?” Choose a time when you had to face a significant challenge and tell how you overcame that dilemma, how you were improved by it and what you learned. 15
Tricky Situations Awkward situations may occur during an interview. It is your responsibility as the interviewee to be prepared to handle any situation that may arise. Remember, in many situations it is most effective to focus on the positive.
Don’t have an answer
Gaps in employment history
Lack of work experience
Reasons for leaving last job
Record of offenses
After the Interview As the interview is wrapping up, try to do the following things: If you want the job, say so (just don’t over do it). Ask what the next steps are (additional interviews, etc.). Ask when the employer plans to make a decision. Inquire when you may contact the employer to learn of the decision. Always follow up with a thank you note: Show appreciation for the employer’s interest in you. Reiterate your interest in the position and the company. Review or remind the employer about your qualifications for the position. Follow up with any information the employer may have asked you to provide after the interview. Demonstrate that you have good manners. If you are not granted another interview or extended a job offer, do not give up! Keep refining your story and practicing. All interviews are good practice! 17
Final Tips Prepare – do your research. Arrive on time and look professional. Be prepared to discuss information provided on your application form. Give concise, relevant answers which draw upon recent examples. Use the STAR technique to ensure your answers are well structured. Avoid discussing personal issues. Make the most of your chance to ask questions. Be self aware – consider your tone and body language. Be positive and sell yourself – smile! Follow up with a thank you note. 18
Mock Interview Exercise The purpose of this exercise is to practice your interviewing skills. Try to apply the things you have learned in this workshop.
Each Accenture volunteer will take 2 participants to an office for mock interviews.
One participant will be interviewed while the other participant takes notes.
After each interview, participants will briefly discuss what went well and what could be improved.
The other participant will take a turn being the interviewee.
Accenture volunteers and participants will return to the conference room for wrap-up.
Wrap Up What did you learn by participating in mock interviews? What interview techniques were helpful to you? What questions did you find challenging and how did you handle them? What questions do you have about interviewing skills? Thank you for participating in Interviewing Skills training. Good luck in your future interviews! 20