Research Presentation

Research Findings
Bret L. Simmons, Ph.D.University of Nevada, Renowww.bretlsimmons.com

Research question
What affects employee performance in this organization?
Supervisors rated employee performance
Employees answered questions about their work attitudes and personality
75 matched pairs of employee/supervisor responses

Respondents
State employees
All office/clerical workers
Mean age 44
77% female
All had experienced a cut in pay (furlough) due to state budget cuts one month before the surveys were administered

Hypotheses
We thought some of the following might influence employee performance:
Job satisfaction (pay, promotion, work itself, supervisor, co-workers, overall)
Organizational affective commitment
Trust in the supervisor
Interpersonal citizenship behavior
Organizational climate
Employee personalities

Findings: Only These Things Mattered
Interpersonal
Citizenship
Behavior
Satisfaction
Supervisor
Co-workers
Employee
Performance

Findings: Interpretation
Interpersonal citizenship behavior was the only thing that affected employee performance in this study
Employees were more likely to exhibit good interpersonal citizenship behavior to the extent they were satisfied with their supervisor and co-workers

Measure: Employee Performance
Quality
Quantity
Following procedures
Ability to help others
Ability to get along with others
Productivity under pressure
Acceptance of responsibility
Adaptation to different situations
Overall performance

Measure: Interpersonal Citizenship
Takes a personal interest in coworkers
Shows concern and courtesy towards coworkers, even under the most trying situations
Takes on extra responsibilities in order to help coworkers when things get demanding at work
Takes time to explain regulations or procedures to coworkers when things get demanding at work
Goes out of the way to help coworkers with work-related problems
Compliments coworkers when they succeed
Always goes out of the way to help newer employees feel welcome in the work group

Measure: Satisfaction with Supervisor
My supervisor is quite competent in doing his/her job
My supervisor is fair to me
My supervisor shows interest in the feelings of subordinates
I like my supervisor

Measure: Satisfaction with Co-workers
I like the people I work with
There is too much bickering and fighting at work (reverse scored)
I find I have to work harder at my job than I should because of the incompetence of people I work with (reverse scored)
I enjoy my co-workers

Things that did not matter
Organizational commitment
Satisfaction with:
Pay
Promotion
The work itself
Organizational Climate
Employee personalities

Recommendations
Encourage employees to help each other and recognize/reward them when they do
Provide supervisors the training to become excellent leaders. Recognize and reward them for their treatment of employees.
Focus on selection and promotion systems. Hire employees with a history of helping others at work and ONLY promote to management employees that are good citizens.
Include interpersonal citizenship in your formal performance appraisal process

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Research Presentation

by Bret Simmons on Apr 02, 2010

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