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Research Presentation

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  • 1. Research Findings
    Bret L. Simmons, Ph.D.University of Nevada, Renowww.bretlsimmons.com
  • 2. Research question
    What affects employee performance in this organization?
    Supervisors rated employee performance
    Employees answered questions about their work attitudes and personality
    75 matched pairs of employee/supervisor responses
  • 3. Respondents
    State employees
    All office/clerical workers
    Mean age 44
    77% female
    All had experienced a cut in pay (furlough) due to state budget cuts one month before the surveys were administered
  • 4. Hypotheses
    We thought some of the following might influence employee performance:
    Job satisfaction (pay, promotion, work itself, supervisor, co-workers, overall)
    Organizational affective commitment
    Trust in the supervisor
    Interpersonal citizenship behavior
    Organizational climate
    Employee personalities
  • 5. Findings: Only These Things Mattered
    Interpersonal
    Citizenship
    Behavior
    Satisfaction
    • Supervisor
    • 6. Co-workers
    Employee
    Performance
  • 7. Findings: Interpretation
    Interpersonal citizenship behavior was the only thing that affected employee performance in this study
    Employees were more likely to exhibit good interpersonal citizenship behavior to the extent they were satisfied with their supervisor and co-workers
  • 8. Measure: Employee Performance
    Quality
    Quantity
    Following procedures
    Ability to help others
    Ability to get along with others
    Productivity under pressure
    Acceptance of responsibility
    Adaptation to different situations
    Overall performance
  • 9. Measure: Interpersonal Citizenship
    Takes a personal interest in coworkers
    Shows concern and courtesy towards coworkers, even under the most trying situations
    Takes on extra responsibilities in order to help coworkers when things get demanding at work
    Takes time to explain regulations or procedures to coworkers when things get demanding at work
    Goes out of the way to help coworkers with work-related problems
    Compliments coworkers when they succeed
    Always goes out of the way to help newer employees feel welcome in the work group
  • 10. Measure: Satisfaction with Supervisor
    My supervisor is quite competent in doing his/her job
    My supervisor is fair to me
    My supervisor shows interest in the feelings of subordinates
    I like my supervisor
  • 11. Measure: Satisfaction with Co-workers
    I like the people I work with
    There is too much bickering and fighting at work (reverse scored)
    I find I have to work harder at my job than I should because of the incompetence of people I work with (reverse scored)
    I enjoy my co-workers
  • 12. Things that did not matter
    Organizational commitment
    Satisfaction with:
    Pay
    Promotion
    The work itself
    Organizational Climate
    Employee personalities
  • 13. Recommendations
    Encourage employees to help each other and recognize/reward them when they do
    Provide supervisors the training to become excellent leaders. Recognize and reward them for their treatment of employees.
    Focus on selection and promotion systems. Hire employees with a history of helping others at work and ONLY promote to management employees that are good citizens.
    Include interpersonal citizenship in your formal performance appraisal process